We decided we needed a quick getaway to the beach. We have for the last several years stayed at the Aku Tiki Inn. This time we choose to stay in a king ocean front room as we were not sure if there would be rain and if it did rain we were just happy to sit out on the balcony. We arrived around 11:15 am just in case we were able to get in early. Unfortunately we were not able to get to our room until around 1:30 as our room wasn't cleaned yet. There was a plastic partition separating guest from staff. Gal checking us in had a mask but was not wearing it but was wearing plastic gloves. Normally the staff as any Best Western I stay at always acknowledges my status and confirms I will receive points and my welcome back gift. But I think the gal, who was very nice was a bit frazzled due to always some one at the front desk and the phone was ringing alot. We changed our clothes in the restroom and went to hang out by the pool. There are towels available by the door to use for the pool and beach. Once again the pool temp was perfect and if you have never been there it is huge so social distancing is possible. Plus most people went to the beach and the pool was never crowded. And some chairs were removed to allow distance from others. As of right now the pool and tiki bar are only open wednesday thru sunday according to a paper we received upon check in. Known for their wonderful hot breakfast, it is not available due to the virus. Instead they are offering grab and go bags. Coffee and juice is also available. Since the hotel has a restaurant, I feel they could still offer a hot breakfast, just have a limited menu and have the food brought out to you. There is room in their restaurant to keep people social distanced. If their restaurant is now open for dinner with a limited menu, they could maybe do the same for breakfast. I feel the hotel now needs to work on renovating their rooms. Furniture is beat up, marks on walls, the bathroom should have the tile removed and just put in a fiberglass shower/tub to avoid mold which there was some black stuff on the tile grout.. And because we are not sure how thoroughly the room was cleaned, we brought our own wipes. Mirror was smudged, furniture was dusty and the chairs and table on the balcony were dirty so we also wiped them down too. We didn't have enough of towels and went to talk to housekeeping that was down the hall. She let me help my self to towels. Also to keep everyone safe. housekeeping is limited, They will not go in your room. Just put your garbage and dirty towels by your door. My husband saw clean towels in a plastic bag by the room door. We still love this Best Western hotel. We realize that rooms may take a beating, but it's time for a refresh. Be forewarned that the bathroom is small (which for some is an issue) l but water pressure is good. As we now live in Florida, visits at Daytona will be more frequent and as of now this hotel is our 1st choice. . less
Wendy02_11, Guest Relations Manager at Best Western Aku Tiki Inn, responded to this review
Thank you so much for your detailed review. We appreciate your time in leaving your feedback. We can assure you our housekeeping is closely following sanitation procedures as recommended by the Center for Disease Control. We have shared your comments with our housekeeping staff. Our pool is open full time, our Tiki Bar and on-site restaurant are open with limited hours and menu each week. We appreciate your patience as we work into our new norm since the virus outbreak and we hope to see you stay with us again in the near future.