Best Western Airport Plaza Inn

1730 Centinela Avenue, Inglewood, California, 90302-1027, United States
based on 550 reviews Trip Advisor Logo
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Best Western Airport Plaza Inn

Stay at this Los Angeles International Airport (LAX) hotel centrally located to all major attractions Hollywood Walk of Fame, Beverly Hills, Rodeo Drive with easy access to Disneyland and Universal Studios. Enjoy stay, play, work and relax!

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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Airport Plaza Inn

Traveller Overview:
3.5 Rating: 550 reviews
Excellent 22%
Very Good 34%
Average 22%
Poor 12%
Terrible 8%
Rating

900selenar, wrote review 25/02/2020

The worst experience ever with staff

My husband and myself stayed for one night during our layover in LA. We landed at midnight so we had to contact hotel for shuttle bus, we were instructed where to wait and that bus will arrive between... more

Owner Response
bestwesternplaza, Hotel Manager at Best Western Airport Plaza Inn, responded to this review
Dear Guest, Thanks for staying at the Best Western Airport Plaza Inn. Our apologies for the lack of professionalism with our staff in spite of several positives including breakfast. We understand the importance of staff hospitality and its impacts. We will deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel Manager
Rating

John G, wrote review 22/02/2020

If a picture is worth a 1000 words; Real life is worth 10,000

We booked this motel for a lay over stay in LA before a cruise. Have had great luck with BW before and looking at the photos was expecting a nice room, especially the one with triple queen beds. Well ... more

Owner Response
bestwesternplaza, Hotel Manager at Best Western Airport Plaza Inn, responded to this review
Dear John, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience with the stay as well as staff hospitality. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborate comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your comments will help us improve our services as we genuinely value our guests' reviews. Sincerely, Hotel Manager.
Rating

Maki Y, wrote review 11/02/2020

Scary neighborhood

We stayed here since we had an early flight out, is is near the airport no doubt but the setting is like a motel and the crowd is pretty ghetto. It looks like it was cheaply renovated and the walls ha... more

Owner Response
bestwesternplaza, Hotel Manager at Best Western Airport Plaza Inn, responded to this review
Hello Maki, It is disappointing to note that your stay at the B/W Airport Plaza Inn was not satisfactory. We regret the inconvenience due to many unfortunate happenings. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.
Rating

GrueJ002, wrote review 04/02/2020

There are better options

If you need a simple place to lay your head for the night I suppose this pace will do. Unfortunately,m the room smelled old and musty like old cigarette smoke. The bathtub had stray hairs all around a... more

Owner Response
bestwesternplaza, Hotel Manager at Best Western Airport Plaza Inn, responded to this review
Hello Esteemed Guest, We are extremely disappointed to see your comments. This is an unusual incidence and our apologies. We will investigate this with the concerned department. Actions will be taken for the closure of the grievance as well as prevention from repetition. Request your understanding and support. Sincerely, Hotel Manager.
Rating

ruizkyree, wrote review 26/01/2020

Quality Experience

The check-in & check-out staff were very courteous. The bed and pillows were unparalleled to any other place I have stayed. The hot breakfast was delicious, clean, and fully stocked! It was an easy dr... more

Owner Response
bestwesternplaza, Hotel Manager at Best Western Airport Plaza Inn, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Airport Plaza Inn. It is nice to know that you enjoyed the stay and services. We are looking to improve our overall services still better. Definitely we are improving a lot and we look forward for your next stay so that you can experience it. Regards Hotel Manager.