15/04/2019 Marina G, Las Vegas, Nevada
The overall stay was ok - room was clean, but the linen and the towels outdated and worn out. Noise from neighbors bleeds through the door. Breakfast was not according to my taste - fewer healthy opti... more
The overall stay was ok - room was clean, but the linen and the towels outdated and worn out. Noise from neighbors bleeds through the door. Breakfast was not according to my taste - fewer healthy options, I tried it on the first morning and did actually skip it the next 3 mornings. During my stay the deadbolt locked us out, but the staff was courteous and resolved the problem very quickly. The front desk people are nice and helpful.
The hotel has a housekeeping policy to vacate the room before 12pm to have it cleaned it you wish overnight cleaning. We did make sure to call the front desk every morning around 11:30 that we want room cleaning, fresh towels and empty trash. 3 days of our stay everything was ok, but the last day our room was never touched and we found it the way we left it. Very disappointing, especially if you are exhausted and want nice and relaxing night.
The hotel is mid-scale - everything is ok, but it won't exceed your expectations. Just an average hotel.
They offer a shuttle service to airport - the shuttle needs to be scheduled and the driver is nice and very punctual. less
Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Marina G,
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.