Average hotel, but will do the job!
05/08/2019 heatherrJ1445EC,
After having received an invite for a family grad party in the Brookpark, we looked online for the best hotel in the area close to the event. After reading the reviews on TripAdvisor, we chose this on... more
After having received an invite for a family grad party in the Brookpark, we looked online for the best hotel in the area close to the event. After reading the reviews on TripAdvisor, we chose this one since it was close to the interstate and hall. The location is great, the lobby to check in is a little confusing, but look for the signs to the lobby as soon as you drive in! The hotel is a little rundown, and needs updating, but will do the job to get you through your stay. The room was clean, except for a little spots left untouched under the soft bed( pieces of popcorn). We reserved a nonsmoking room, and was surprised by the smell of stale cigarette smoke when we checked in. We didn’t complain, and dealt with it, since we were only staying overnight, and it wasn’t really overwhelming. Would liked to have had either blinds or a curtain to pull to keep out the sunlight for sleeping, but other than those issues, the room was well stocked and up to sleeping pars. We went down to use the pool for a couple hours, but never got in. It was freezing cold, even for an indoor pool, and there was no hot tub to go in if you are looking for that option. The hotel staff was very accommodating at the check in desk, and helped find a good local eatery to order pizza from that evening. If you are looking for breakfast in the morning, I would suggest walking over to either Goodys or Bob Evans next door for a more sustainable meal. The breakfast choices are limited to just cereal, bagels, toast, sausage gravy, scrambled eggs and pork sausage, and a waffle maker. We got a better selection at Goodys for a great price!
This hotel is ok, nothing fancy, but will get the job done if you are looking for something affordable and convenient. less
Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear heatherrJ1445EC,
Thank you for offering a review of our hotel that points out some good points and some negative ones. We’re grateful that you noticed friendly staff and efficiency overall. My hope is that you will visit again so that we can show you a better experience that will fully satisfy you. We’ll be here when you need us.
Sincerely,
Danny J.