29/01/2018 Polaris1977, Lawrenceville, Pennsylvania
We stayed here recently and found after check-in that the windows on our room were frosted. When I inquired about this, I was told that residents in the nearby neighborhood complained to the city abo... more
We stayed here recently and found after check-in that the windows on our room were frosted. When I inquired about this, I was told that residents in the nearby neighborhood complained to the city about the hotel (specifics were not mentioned) and the city required the hotel to frost the Windows that faced the neighborhood.
I wish this had been disclosed prior to our check-in. The hotel was OK otherwise, probably a 3, maybe 4, rating. However, I never rate a hotel above a 2 if I find something dishonest or disingenuous. I believe the frosted windows should have been disclosed when our reservation was made. Fortunately, we aren't claustrophobic. Had we not checked in late at night after a long drive, I would have asked for another room. However, the hotel was fully booked due to the IMS at the I-X Center, so doubtful that a Room change could have made.
If you stay here and want to see out your window, ask about this when you make your reservation. less
Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Thank you taking valued time and leave feedback for your recent stay with us here at Best Western Cleveland Airport Inn & Suites. Please accept my sincerely apology to not able to meet you exception due to frosted Window. I will take your suggestion and start changing on website and we will start letting guest know as well upon check in as well. Hope you will give us one more opportunity to gain your trust.