Best Western Airport Inn & Suites Cleveland

16501 Snow Road, Cleveland, Ohio, 44142-2778, United States
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Best Western Airport Inn & Suites Cleveland

Book a stay and save at our newly renovated Best Western Airport Inn & Suites Cleveland, a Brook Park hotel thats conveniently located near the Cleveland International Airport, the Cleveland Browns Training Camp, downtown Cleveland, the IX Center and show more

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00
16501 Snow Road, Cleveland, Ohio, 44142-2778, United States

Reviews of Best Western Airport Inn & Suites Cleveland

Traveller Overview:
3.5 Rating: 725 reviews
Excellent 32%
Very Good 31%
Average 17%
Poor 8%
Terrible 10%
Rating

IronCity6, wrote review 11/08/2022

"Profit" was Great!

Definitely call ahead for Truck Parking..its limited but..Profit will be there to back you in & get you squared away--what a cool guy! Our room on the 3rd floor was VERY clean and contrary to other re... more

Rating

andrewsbptny, wrote review 07/08/2022

Fine for a quick stop!

Rolled in after midnight for a short night.Room was clean, staff was helpful, though the first key didn't work and she blamed the earlier shift...but I watched her "code" the keycard. Not a big deal.... more

Owner Response
Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Hi andrewbptny, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was helpful and the rooms were clean, however, I do regret that you experienced several shortcomings during your stay. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!
Rating

rossyork, wrote review 27/07/2022

High price, no included breakfast or coffee and no in room microwave

Average rooms, clean. No microwave, no included breakfast, no coffee available in the lobby. Bad attitude from the manager. Have to drive to everything. I will avoid this hotel. Now my review must ... more

Owner Response
Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Hi rossyork, Thank you for taking the time to share your experience! We are hereby sorry for sharing with us such an inconvenience with our cleanliness, breakfast and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I aplogize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.
Rating

P9223RLsarac, wrote review 17/07/2022

Good location

We stayed two nights and it was clean and a good location to all the different places we went to in Cleveland. My son enjoyed the indoor pool and he loves a hotel with a free breakfast lol! When check... more

Owner Response
Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Hi P9223RLsarac, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!
Rating

334janellp, wrote review 15/07/2022

GROSS!!!

This hotel is GROSS the rooms and hallway smelt of urine.. breakfast was awful no orange juice or milk. Staff were taking up breakfast area while they sat with their families eating… would not recomme... more

Owner Response
Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear 334janellp, Thank you for taking the time to share your concerns, we greatly appreciate your feedback. Please know that providing a great guest experience to all who stay with us is a top priority of ours, and we are very sorry that the hotel did not exceed your expectations. We take the value on your report regarding the condition of the condition of the hotel, breakfast and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

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