Best Western Airport Inn & Suites Cleveland

16501 Snow Road, Cleveland, Ohio, 44142-2778, United States
based on 684 reviews Trip Advisor Logo
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Best Western Airport Inn & Suites Cleveland

Book a stay and save at our newly renovated Best Western Airport Inn & Suites Cleveland, a Brook Park hotel thats conveniently located near the Cleveland International Airport, the Cleveland Browns Training Camp, downtown Cleveland, the IX Center and show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00
16501 Snow Road, Cleveland, Ohio, 44142-2778, United States

Reviews of Best Western Airport Inn & Suites Cleveland

Traveller Overview:
3.5 Rating: 684 reviews
Excellent 32%
Very Good 32%
Average 17%
Poor 7%
Terrible 9%
Rating

fcook16, wrote review 04/01/2021

Rude front desk staff, better management

Of all of my stays anywhere in the world (US, Canada, Mexico, Europe, Australia, South America) I don't think I encountered as rude as Salome. I had to listen to her complain about her schedule and wh... more

Rating

Kiki2Trump, wrote review 22/12/2020

Yuck

Toilet was backup up in sink. Had s king room. Manager gave me dbl queen room same price as king ?!?!?!? After 600+ miles driving. It was a disappointment. The inconvenience was a pain. Beds were horr... more

Rating

F8574SYraquels, wrote review 11/08/2020

Just okay

Picked this hotel in particular due to being a rewards member and needing a pet friendly best western. This was alright. Rooms were very clean and everything worked. Only issue we had was I booked a s... more

Owner Response
Danny J, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear 96SteveH96, On behalf of the entire team here at the Best Western Cleveland, we thank you for choosing our hotel and leave your feedback. Thank you for calling our attention for this matter and we promise you a better service.  Should your future travel plans bring you back to Cleveland, we would love to host you during your visit. Safe Travels !!!
Rating

madjackrin, wrote review 24/07/2020

Awfule expereince

The rooms were not cleaned - no garbage emptied, old towels left in the room. When we came back in the late afternoon and asked for clean towels, they were out of them. Four of us had to shower afte... more

Owner Response
Danny J, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear madjackrin, We are saddened to know that you were not happy with the service you received from us during your stay. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Thank you for calling our attention for this matter and we promise you a better service.
Rating

jennifer v, wrote review 20/07/2020

old

The hotel is in need of a total update and cleaning. There was garabge in the room from prior guests. The hotel ran out of towels, and many items did not work properly. The TV was tiny, they call thei... more

Owner Response
Danny J, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear 913jenniferv, We are saddened to know that you were not happy with the service you received from us during your stay. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Thank you for calling our attention for this matter and we promise you a better service.