High price, no included breakfast or coffee and no in room microwave
Average rooms, clean. No microwave, no included breakfast, no coffee available in the lobby. Bad attitude from the manager. Have to drive to everything.
I will avoid this hotel.
Now my review must ... more
Average rooms, clean. No microwave, no included breakfast, no coffee available in the lobby. Bad attitude from the manager. Have to drive to everything.
I will avoid this hotel.
Now my review must be 200 characters? How bad do you want it to be? less
Guest Relations Manager, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Hi rossyork,
Thank you for taking the time to share your experience! We are hereby sorry for sharing with us such an inconvenience with our cleanliness, breakfast and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I aplogize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.