Pleasant stay
This is a perfectly decent, reasonably priced hotel if you’re looking for a place to crash. My room was a decent size, with a comfortable queen bed. The bathroom was pretty spacious. The room was dece... more
This is a perfectly decent, reasonably priced hotel if you’re looking for a place to crash. My room was a decent size, with a comfortable queen bed. The bathroom was pretty spacious. The room was decently designed. The front desk folks were friendly.
The only down sides: the TV remote was slow, taking ten seconds for the channel to advance; the shower was narrow, forcing me to stand sideways; the sheets were old and off-white. Perhaps most bizarrely, the window was heavily frosted (painted?) over, meaning I couldn’t see outside at all. Finally, the entrance is almost flush with the driveway, forcing you to almost walk in the driveway and in the path of a car in order to get inside. less
Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear klseym,
Thank you for sharing your feedback in regards to your recent experience at the Best Western Cleveland. We appreciate your feedback and are disappointed to hear that about your room TV service issues you experienced. We at the Best Western consistently strive to achieve high standards of service and regret we failed to meet your expectations during your past stay. We certainly would not want you to have a poor impression of our hotel and would love the opportunity to turn your stay around. If you would be so kind to provide us with a direct contact number or email; we would certainly like to further discuss how we can and Make It Right for you.
Danny J.