Best Western Airport Inn & Suites Cleveland

16501 Snow Road, Cleveland, Ohio, 44142-2778, United States
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Best Western Airport Inn & Suites Cleveland

Book a stay and save at our newly renovated Best Western Airport Inn & Suites Cleveland, a Brook Park hotel thats conveniently located near the Cleveland International Airport, the Cleveland Browns Training Camp, downtown Cleveland, the IX Center and show more

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00
16501 Snow Road, Cleveland, Ohio, 44142-2778, United States

Reviews of Best Western Airport Inn & Suites Cleveland

Traveller Overview:
3.5 Rating: 693 reviews
Excellent 32%
Very Good 31%
Average 17%
Poor 7%
Terrible 10%
Rating

Vernon B, wrote review 10/07/2021

Room was occupied.

Arriving after midnight due to a delayed flight, they checked me in, The gave me the key and room assignment. I opened the door, and woke up a severely frightened a sleeping lady. Naturally the front ... more

Owner Response
Dawn Hillman, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
We do apologize for the mix up and are happy there was another room you could get into right away. I will talk with staff and see why and what we can work on to insure this does not happen again. Thank you for your review and we hope you will give us another chance.
Rating

plegaldreama, wrote review 30/06/2021

NEVER STAY HERE!!

The staff was rude, there was BLACK MOLD under the bath mat in the bathtub, had to change rooms; continental breakfast consisted of warm cranberry juice and dry cereal with no milk, no toast, no dough... more

Owner Response
Dawn Hillman, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
We apologize that your stay was not as you expected it should be, we are glad you changed rooms so the issue could be taking care of. As far as the breakfast items the are located in a fridge and we also just got our full breakfast back and will be providing all our guest a better selection now that we can. Hope you will visit again if your ever in the area again.
Rating

Kathy N, wrote review 27/06/2021

a mistake by the lake

Travelling to a wedding we thought we would be OK with motels if we stuck with a "name brand". This theory did not prove out in this case. The room was dark and dirty. Stains on the furniture and car... more

Owner Response
Dawn Hillman, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
We are looking into the issue's and will try harder to catch these problems before hand , we apologize for the frustration, and hope to see you again. Thank you so much for staying at Best Western.
Rating

ransom007, wrote review 13/06/2021

Motel near Interstate 71 in Cleveland, Ohio

The motel has free parking. My check in went quickly. The rooms (which include free wi-fi and a free breakfast) have inside entries. My room's television did not work and there were not enough electri... more

Rating

christinayard97, wrote review 02/06/2021

Best Customer Service

Gerry went above and beyond to make me feel at home. She is very kind and patient. She went out of her way to help me and I won’t soon forget my experience there because of her. This was my first stay... more