Best Western Airport Inn & Suites Cleveland

16501 Snow Road, Cleveland, Ohio, 44142-2778, United States
based on 671 reviews Trip Advisor Logo
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Best Western Airport Inn & Suites Cleveland

Book a stay and save at our newly renovated Best Western Airport Inn & Suites Cleveland, a Brook Park hotel thats conveniently located near the Cleveland International Airport, the Cleveland Browns Training Camp, downtown Cleveland, the IX Center and show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00

Reviews of Best Western Airport Inn & Suites Cleveland

Traveller Overview:
3.5 Rating: 671 reviews
Excellent 32%
Very Good 32%
Average 18%
Poor 7%
Terrible 8%
Rating

oldgal76, wrote review 17/03/2020

Best Western, Cleveland

The hotel is conveniently located, well-managed, and has a welcoming and accommodating staff, Excellent breakfast room filled with a wide variety of food items. Rooms were well-maintained. Fitness roo... more

Owner Response
Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear oldgal76, On behalf of the entire team here at the Best Western Cleveland, we thank you for choosing our hotel and for the outstanding review. Should your future travel plans bring you back to Cleveland, we would love to host you during your visit. Safe Travels !!! General Manager Danny J.
Rating

softballsmitty08, wrote review 17/03/2020

Wouldn’t Recommend

The front desk was rude and forgot to program my key. So after walking to my room with all my luggage, had to carry everything back to get it programmed. Tv remote didn’t work, tv kept turning off, th... more

Owner Response
Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear softballsmitty08, We are saddened to know that you were not happy with the service you received from us during your stay. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Thank you for calling our attention for this matter and we promise you a better service.
Rating

173rebeccak, wrote review 02/03/2020

Fine for one night and parking.

Overall: it was okay. We checked in and the front desk girl was a little rude and couldn't find our reservation; then tried to tell us we didn't reserve one week of parking (which we had.) It took aro... more

Owner Response
Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear 173rebeccak, Thank you for taking your valued time and leave feedback for your recent stay with us. Please accept our apology to not able to meet your expectation. I can definitely understand your frustration but trust us when it comes to service call we always stay on top if it.
Rating

jglynn2020, wrote review 24/02/2020

Overall good, though parking can be an issue.

The parking lot is not sufficient if the hotel nears capacity. Ended up b=parking in a driving lane in the parking lot, and so did a couple of other cars. That was the situation for almost the entire ... more

Owner Response
Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear jglynn2020, On behalf of the entire team here at the Best Western Cleveland, we thank you for choosing our hotel and for the outstanding review. Should your future travel plans bring you back to Cleveland, we would love to host you during your visit. Safe Travels !!! General Manager Danny J.
Rating

Theodore D, wrote review 22/02/2020

Flying out of CLE Airport

At the completion of a business trip in Erie PA, I had an early flight out of CLE, so spent my last night at this property, I book for a very reasonable rate of $71.99 per night. Paying that price, I... more

Owner Response
Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Dear Theodore D, On behalf of the entire team here at the Best Western Cleveland, we thank you for choosing our hotel and for the outstanding review. Should your future travel plans bring you back to Cleveland, we would love to host you during your visit. Safe Travels !!! General Manager Danny J.