Not Service Dog Friendly
25/11/2019 ForServiceDogs, Portland, Oregon
I have a service dog and was not allowed leave it in the room nor to bring it in the dining area. The service manager scolded me for bringing the dog in the dining area and told me that I could only ... more
I have a service dog and was not allowed leave it in the room nor to bring it in the dining area. The service manager scolded me for bringing the dog in the dining area and told me that I could only leave it in the room for a few minutes and that it could not disturb the guests. I had to struggle without my service dog and get food with no offer of help from the hotel staff and take it to my room on the second floor. I forgot my room key due to stress and had to ask for another but still the manager/staff did not offer me any assistance.
Refused to provide shuttle service to airport with my service dog. staff said shuttle service did not include service dogs then he said he was allergic to dogs and called a uber. Called for shuttle at 10:51 pm form airport and was told shuttle service ended at 11 and would not send shuttle
Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Thank you for taking time and leave feedback for your recent stay with us. Please accept our apology for not able to meet your exception while you stay with us. We will address your concern to Department directly. Hope we get another opportunity to serve you better.