Best Western saved the day!
05/07/2018 126mikaelal, Creswell, United States
After a nightmarish experience at the hotel (and i use that term loosely!) we were supposed to stay at for our 20 hour overnight layover at CLE, we found ourselves without a vehicle or room, in the mi... more
After a nightmarish experience at the hotel (and i use that term loosely!) we were supposed to stay at for our 20 hour overnight layover at CLE, we found ourselves without a vehicle or room, in the middle of the night, in Cleveland, with two young girls (one who's in a wheelchair).
We could see the BW sign glowing in the distance and figured it was worth trying since we were able to get to it on foot.
We called before heading over there and the wonderful employee at the front desk was extremely helpful and sympathetic. She even hooked us up with an amazing, last-minute rate due to our struggles. The hotel was clean, bright, and airy as most Best Westerns have proven to be. The staff was absolutely over-the-top amazing. Our room was clean and comfortable. They have a lovely indoor heated pool, full hot breakfast, wifi, and a free shuttle to and from the airport. They helped assist me with several odd needs as we were trying to get settled in, one of which was even going into the closed kitchen and finding me something soft to eat for my little one could so I could administer her medication (I was unable to bring certain things through security at the airport with me).
We had a wonderful stay. I cannot thank the staff enough for their amazing customer service and efforts.
Good, safe, clean, well staffed hotel. less
Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
We appreciate and thank you for your kind and pleasant feedback, which indicates to us that we’re on the right track in meeting guest needs and exceeding expectations. Specifically, we’re pleased that you liked our free breakfast, ample free shuttle and great staff, among other things. It’s our pleasure to serve you and want to invite you to stay with us again. We look forward to doing a great job for you again.