Near airport but adequate only
09/09/2018 Indians65, Nokomis
Two couples booked rooms here because of the hotel’s proximity to the airport. Our check-in was efficiently done but with no warm welcome. Entrance is stark. Reception area is adequate . Our queen... more
Two couples booked rooms here because of the hotel’s proximity to the airport. Our check-in was efficiently done but with no warm welcome. Entrance is stark. Reception area is adequate . Our queen beds were comfortable enough, but there was no extra blanket in the room, and the room was so cold that I slept with my sweater on. The tv kept blacking out for several minutes at a time, and the remote worked so slowly that it took quite a while to get to the channels we wanted. Room and bathroom was very clean, but we were sketched out by the rubber mat in the tub and the narrowness of the tub made showering difficult for my 6’ 3” husband. Breakfast was hot and acceptable although I did not like the fact that the attendant (who wore gloves) split my biscuit and put the gravy on for me. Her hands were touching other things and then food. I also wanted very little gravy, and she put on more than I wanted. I did not see any fresh fruit. The scrambled eggs were hot and tasty. The breakfast room was crowded as it was small. Checkout was quick and efficient, and a computer and printer were conveniently (but not privately) located. This hotel serves our purposes, but I would not choose it again as I like a few more amenities than they offer. Price was right. less
Danny36108, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this review
Thank you for providing us with feedback regarding your recent stay at the Best western Airport Inn & Suites Cleveland. However, I'm incredibly sorry to hear that your stay otherwise did not meet your expectations. I will be sure to share your feedback with the appropriate departments to ensure it was an isolated event. I hope that you will consider giving us another chance to provide you with the superior service you've come to expect from the Hampton by Hilton brand of hotels on your next visit to Cleveland!