Well-located, poor service
10/03/2019 Alexandra252014, Montreal, Canada
This is a very average hotel, well-located near the Orlando International airport and for this reason it is convenient. Good price compared to other hotels near the airport. However, I would prefer no... more
This is a very average hotel, well-located near the Orlando International airport and for this reason it is convenient. Good price compared to other hotels near the airport. However, I would prefer not to stay here again for several reasons. First of all, the hotel-airport shuttle service was frustrating and disorganized due to sloppy and unreliable front-desk staff. For instance, we waited over an hour to be picked up at the airport upon our arrival. Then on our way back, we reserved space (the night before) on a morning shuttle to the airport and when the shuttle came there was no room for us since our names had not been submitted by the hotel personnel.
Secondly, certain front-desk staff were quite unwelcoming and unfriendly. Bad atttude... rude. Made us feel quite uncomfortable.
The complimentary breakfast was basic and lacking in variety.
Housekeeping staff work hard and were very pleasant.
Overall rating: 2 less
KerstenGolightly, Guest Relations Manager at Best Western Airport Inn & Suites, responded to this review
Thank you for taking time to leave this review. I am sad to hear that you did not receive the level of service that our team usually provides. I assure you that these complaints are taken very seriously and will be addressed to my team accordingly. I am very sorry.