Old and tired hotel
17/03/2018 juanita_v, Woodland, California
Good for one night before flying out in the morning, but not for prolonged stay. The proximity to the airport is the best reason for staying there. But with five floors of guests morning breakfast ... more
Good for one night before flying out in the morning, but not for prolonged stay. The proximity to the airport is the best reason for staying there. But with five floors of guests morning breakfast was a huge hassle. The breakfast room isn't large enough and not laid out well. You had to squeeze all the way across the room to get a plate before you can even get any food. The staff had trouble getting in to replenish items. The toaster barely got the bread warm. And yeow, the coffee was too hot to drink! We weren't the only ones adding ice water to make it drinkable.
We weren't exactly comfortable in our room either. The sheets felt coarse and the pillows were rock solid. We unplugged the mini fridge when we discovered that it was the source of a constant high pitch whine. And though we tried to get the A/C unit to run the fan constantly to get some air flow, it kept defaulting to straight A/C and would shut down when not cooling. I expected better from Best Western. less
Jessica L, Guest Relations Manager at Best Western Airport Inn & Suites, responded to this review
Thank You very much for your candid review of your recent stay at our hotel.
Your feedback is extremely valuable to us, as we strive to improve with each every stay.
We appreciate your thoughts and comments, and rest assured many of your comments we are already working on.
As far our Breakfast space, we understand that sometimes on a busy days we
confront some challenges, and for that reason we already increase our number of chairs and high top tables.
Regarding our AC Units, our hotel recently replace all the units, they are brand new, We really want to investigate what's the issue in your particular room.
However we regret to learn we didn't meet your expectations, in name of all my staff and myself we offer you our most sincere apologies
We hope you can change your mind and consider our facilities on your next trip to Orlando, that way we can offer you with a better experience.