Best Western Airport Inn & Suites

Patrick is an absolute delight. He is extremely patient and kind, and i got the feeling that customer service is his #1 goal. Even 2 days after checkout, I spoke to him about my folio and he remembered me and the situation, and I very much appreciated the explanation as to why one of my gift cards was not applied, and gave me a number should I have follow-up questions. Going beyond what is requested goes a VERY long way with me. I am very impressed with his attitude and customer service skills. less

Mr. Manuel and his staff are so friend and helpful. My housekeeper Ms. Aida went above and beyond on my room cleaning it. When I went for my morning exercise(walking) around the building I was impressed with the grounds being so well kept, (the water fall on and working). This morning I got to speak with one of the other young ladies that work here Ms. Mathias, she was so polite to me .I like this hotel and I will return and recommend it to other. less

I had booked a flight and pre-paid room before COVID. About a week before my trip, the airline canceled the flight due to COVID related capacity issues and my only option was to drive. Oh well, stuff happens. I called Best Western corporate to see what could be done since my hotel was non-refundable. They told me the manager of the hotel could issue a refund. I called this hotel and the manager Tim at first told me there was nothing he could do. When I pressed him he said “Ok, I could refund you but I am not going to. The owner said no more refunds when people need to cancel for COVID. Next time do not buy a non-refundable to save a couple dollars.” Wow. How do you feel good about working for someone that has that philosophy? Don’t worry, Tim. There won’t be a next time and that goes for the Best Western brand as a whole. less

The hotel could use slight updates but the overall experience was very good. Close to alot and clean and staff was helpful and felt safe. i would recommend this hotel My friend and my daughter and her friend all women stayed there and we all felt very comfortable and the room was nice Tv was very small and reception wasn't very good but we were only staying one night so no big deal. Overall experience was good and it was clean beds were comfortable and plenty of room. less

I booked a hotel through bookings.com at another location. Arrived to that hotel in utter disgust and discomfort. Requested a refund within 10 minutes of checking in to that location and made a phone call at 11pm to this Best Western. The front desk lady quickly helped me out, and gave me the best rate (which wasn't that much more expensive than the original hotel I booked on bookings.com) The stay was very comfortable, and nice here. The lobby was very clean, and updated to a modern appearance. I unfortunately didn't get to enjoy the amenities they normally offer due to corona virus issues, but that is not reflected at all in this review. The hotel room was very clean, modern updated look and looked very close to the photos they had online. The bed was comfortable, and even the AC didn't have that musty/moldy smell coming from it, like I have experienced at other hotel locations. Overall, I do recommend staying here if you're looking for a good clean quiet place to stay with a pool as well (it is an ourdoor pool) If I had to post negatively I would say the wifi service was almost unusable, and the remote for the tv was an aftermarket/basic function remove which had a poor remote range, but these are nit-picking negatives that are not affecting my overall review. TLDR: Good staff, clean lobby, clean room, great experience at a good price. less