Excellent Customer Service
Patrick is an absolute delight. He is extremely patient and kind, and i got the feeling that customer service is his #1 goal. Even 2 days after checkout, I spoke to him about my folio and he remembe... more
Patrick is an absolute delight. He is extremely patient and kind, and i got the feeling that customer service is his #1 goal. Even 2 days after checkout, I spoke to him about my folio and he remembered me and the situation, and I very much appreciated the explanation as to why one of my gift cards was not applied, and gave me a number should I have follow-up questions. Going beyond what is requested goes a VERY long way with me. I am very impressed with his attitude and customer service skills. less
Timothy Manuel, General Manager at Best Western Airport Inn & Suites, responded to this review
Thank you for taking the time to post an review about the Best Western Orlando Airport. I am glad that Patrick was able to assist you with the travel cards issues and i will pass on to him your kind words.
We look forward to seeing you again upon you next visit to the Orlando area