Bait and Switch
25/10/2018 Michael A,
They bait and switch you. We reserved a king bed room and walked into a 2 double room. I went to the front and explained that the room was not what we reserved and was told, "no that's the room you re... more
They bait and switch you. We reserved a king bed room and walked into a 2 double room. I went to the front and explained that the room was not what we reserved and was told, "no that's the room you requested". I pulled out my confirmation email and showed him the "1 King", to which I was told "oh, so we upgraded you at no additional fee, you're checking in before the check-in time so we don't have any king rooms clean yet". I offered to come back in a couple hours at the official check in time so we could get our King room and he then confessed "well, we don't actually have any king beds available, but we did upgrade you" to which I stated that in no way is a double bed an upgrade over a king bed but he insisted very strongly that it was an upgrade. The mattresses were very hard and had a dip in the center enough that my wife kept falling to the middle of the bed. There are enough other options out there I would avoid having to deal with this one. less
Ju U, General Manager at Best Western Airport Inn & Suites, responded to this review
We apology for not exceeding your expectations, and yes you are right , unfortunately on the day of your arrival while you were checked in early we received a mattress delivery, and unfortunately we had to upgrade your room to a double queen suite instead of the king standard room you made a reservation for it. We are making changes and upgrading our property to offer our value guest's a better and comfortable stay.
Thank you for your feedback, we appreciate your business.