20/08/2018 kilr0ywashere, Georgetown, Florida
We elected to stay at the Best Western Airport Inn because we had a pre-dawn departure out of the Orlando Airport and from our house it's a two hour drive to Orlando. After shopping carefully on [our... more
We elected to stay at the Best Western Airport Inn because we had a pre-dawn departure out of the Orlando Airport and from our house it's a two hour drive to Orlando. After shopping carefully on [our favorite third-party website] the Best Western was selected because the listing there stated that a 24-hour airport shuttle was available. We really needed to arrive at the airport about 4:30 a.m.
Upon check in, we discovered the shuttle only begins operating at 5 o'clock a.m. daily. The desk manager showed me the Best Western site listing which clearly delineates that the FRONT DESK is 24 hours and the shuttle is from 5 a.m. onwards.
Nevertheless, the shuttle driver did deliver us to the airport by 5:20 a.m. and we made our 7 a.m. departure, so all's well that ends well. I have heard from others it is difficult to locate a hotel near the Orlando McCoy Airport that really does offer a 24-hour shuttle ... but I think it's a little unfair to be muddling this detail on the third-party travel web sites.
Since we made it to our flight, I will go on to say that the hotel was comfortable, well maintained, and served our needs. Although we had no chance of participating in the complimentary breakfast, they have a policy of packing a "to go" breakfast for the early departees, which I thought was a nice touch.
In the future, if I have a flight departing Orlando at or after 8:30 a.m. I would consider staying here again. less
Ju U, General Manager at Best Western Airport Inn & Suites, responded to this review
Dear Valued Guest,
Thank you very much for your detailed review regarding your recent visit at the Bw Airport.
We regret to learn that we had some of our property information misplaced on some of the third party websites, we already contacted and this should be not be an issue at our facilites.
Our apologies for that.
We do appreciate your feedback, and we sincerely hope you come visit us again whenever your travels brings you to Orlando Airport Area.