08/01/2017 Sai Tax A,
I would hate to talk bad about anyone or anything but this place is a pit of dirt, grime and bacteria . The staff is not trained in guest service, do not answer questions satisfactorily and honestly ... more
I would hate to talk bad about anyone or anything but this place is a pit of dirt, grime and bacteria . The staff is not trained in guest service, do not answer questions satisfactorily and honestly do not seem to care at all . The carpets are so visibly dirty that I banned my kids from walking bare feet. The gym was a pile of dysfunctional machines with no warning signs of "Not In Use". The breakfast was Ok, that's the only reason for a rating of 1. less
julianaus82, General Manager at BEST WESTERN Airport Inn & Suites, responded to this review
Dear Valued Guest,
We do regret to learn that you had a not satisfactory stay at our hotel recently.
We do strive ourselves to offer to our guest the best, and sad us to hear that this didn't happen to you during your stay.
All your comments are very valuable , and will be addressed to the right departments leaders in order to be fixed right the way.
We do ask you give us another opportunity to provide to you a better experience in the near future, whenever you come back to Orlando Airport Area.