Friendly staff, the only good thing about this hotel!
21/04/2017 261courtneyg, Augusta, Maine
We booked this hotel for the last night of our vacation, it was a huge disappointment! When we checked in, everything looked ok and the staff were all very friendly, but once we got to our room it sme... more
We booked this hotel for the last night of our vacation, it was a huge disappointment! When we checked in, everything looked ok and the staff were all very friendly, but once we got to our room it smelled terrible, and was very dingy! We thought oh well, we will just spend our time at the pool! It was worse!!! The pool was so gross that our son wouldn't even swim in it. The beds were uncomfortable and it was very noisy which kept us up most of the night. We booked it for the convenience and free shuttle to the airport, but we didn't even get that because our flight left too early and the shuttle didn't go as early as we needed to leave... less
Jessica L, General Manager at BEST WESTERN Airport Inn & Suites, responded to this review
We regret to hear about your disappointment regarding your recent stay at the BEST WESTERN Airport.
We would like to apologies for those inconveniences, would be better to hearing from you while you were still at the hotel, that way could had have a chance to provide with options, and a personal assistance, regarding the Shuttle Service, we have our schedule services published in all websites, and it is From 5am thru 1:00am, it sad us to hear you missed this valued information.
We will address all your comments to the departments leaders, and rest assured, we will fix those issues asap.
We do hope we can host you anytime you visit Orlando Again, to provide you with a better experience!