Amazing place with great staff
I came here and I ran into Howard at the front desk. He’s a great man who takes great care of hotel guests and goes above and beyond. I have never seen someone go as far as he has for me. I needed a r... more
I came here and I ran into Howard at the front desk. He’s a great man who takes great care of hotel guests and goes above and beyond. I have never seen someone go as far as he has for me. I needed a room while I’m looking for a place and he has gone and looked for deals and booked and changed so many things to help me out during a difficult time. He has checked up on me to make sure I’m ok and got on a personal level. You don’t see many people like that. He has a great personality and knows how to interact with guests. I’d say he’s become a new friend, not because he’s gotten me deals or anything from a business standpoint, but because he asked if I was ok and checked on me and was a human being during a very difficult time. You want stellar customer service, this is the place to come to. The manager Tim is a really nice guy as well. They make you feel welcome and at home even though this is a place to get away. I would come back to this place again if I ever moved or needed to go somewhere. The entire staff from front desk to housekeepers always say good morning to me. This is t home but Howard made it feel like a temporary home and I gained a new friend. He a funny guy and he’ll make you laugh. Thank you to the staff here including Tim and most importantly Howard for such compassion during a rough time in my life. less
Timothy Manuel, General Manager at Best Western Airport Inn & Suites, responded to this review
Thank you for taking the time to post an review about the Best Western Orlando Airport. I am glad that Howard was able to assist you with the issues and I will pass on to him your kind words.
We look forward to seeing you again upon you next visit to the Orlando area