Good hotel, with a great room, at a great price
I booked a hotel through bookings.com at another location. Arrived to that hotel in utter disgust and discomfort. Requested a refund within 10 minutes of checking in to that location and made a phone ... more
I booked a hotel through bookings.com at another location. Arrived to that hotel in utter disgust and discomfort. Requested a refund within 10 minutes of checking in to that location and made a phone call at 11pm to this Best Western. The front desk lady quickly helped me out, and gave me the best rate (which wasn't that much more expensive than the original hotel I booked on bookings.com)
The stay was very comfortable, and nice here. The lobby was very clean, and updated to a modern appearance. I unfortunately didn't get to enjoy the amenities they normally offer due to corona virus issues, but that is not reflected at all in this review.
The hotel room was very clean, modern updated look and looked very close to the photos they had online. The bed was comfortable, and even the AC didn't have that musty/moldy smell coming from it, like I have experienced at other hotel locations.
Overall, I do recommend staying here if you're looking for a good clean quiet place to stay with a pool as well (it is an ourdoor pool)
If I had to post negatively I would say the wifi service was almost unusable, and the remote for the tv was an aftermarket/basic function remove which had a poor remote range, but these are nit-picking negatives that are not affecting my overall review.
TLDR: Good staff, clean lobby, clean room, great experience at a good price. less
Timothy Manuel, General Manager at Best Western Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 407-587-2800