Best Western Airport Inn

So frustrated. Service sucks and everything else. I stayed for one night just to get away and have a peaceful night. When I got there, You could tell that the place was empty because there was only one vehicle parked in the parking lot and mine. I was greeted by this guy at the front desk , gave me a room in the 2nd floor. So Room 204, was the WORST room you could ever had especially if you are paying customer. The room was dark, the window is small and your view is this huge ugly furnace and that’s basically your view. For a person who needs to get away and have some peaceful stay, this is not the room nor the hotel you would want to stay at. So I called the front desk to change room and I was moved to the very very end of the floor. But to me that time, I just want to rest and be done with it. The next morning, went downstairs for a hot breakfast and was surprised with this brown bag that was handed to me. Sorry I don’t think that what it said on the website... I chose this hotel for the gym and HOT breakfast. They give you breakfast like your a kid going to elementary school and that’s your lunch bag. Coffee? yes just coffee, don’t look for teas or hot chocolates or decafs coZ they don’t have that either. Anyways, I got an email shortly after my stay to give a review like normal protocol. Sure why not and so I wrote down everything I said here. Then I got an email from a manager at this location. His name is Joe Komaric. On his email, it stated to give him a call if he can provide assistance and so I called him. When he answered the phone. I introduced myself and gave him a little of details regarding the email that was sent. He had no idea at first to whom he was talking to. So not sure if he sends a lot of the same email to a lot of angry customers that’s why he could not remember.eventually when he remembered , Joe just said “I apologize” and that’s it. Nothing to repair it or making the customer feel better/satisfied. No professionalism and absolutely poor service. Needless to say that I will never ever set my foot onto this hotel/motel ever gain. For the price I paid, I could definitely go to a waaay better hotel around the area with better nicer facility and better service. less

Nice hotel, small but with the necessary things. Very comfortable and adequate to spend one or two night, specially if you are flying somewhere. The hotel was upgraded recently and still one of my first choices when flying. less

I had booked this hotel because of the full breakfast. Yet, when I called to confirm they are still, in September only offering a garbage bag for breakfast. If you like sugary junk like a muffin and granola bar it will be fine for you. They had their excuse of course. But by this time in services opening up more everywhere many decent and even cheap hotels are offering hot breakfast items, or at least things like a hard boiled egg or yogurt for some protein. The pool is also still closed here, while for the same price you can head over to the Comfort Inn and Suites University and get a better breakfast, a pool and waterslide for the same price (at least was when I booked). So I canceled my reservation with BW. It’s too bad because they would normally be our preference, but I expect more from BW. No excuses. You could even provide a breakfast voucher at some fast food place where people can at least get some bacon and eggs. less

Reasonably priced good accommodation. Good accommodating staff. My only issue was with the Grab n Go Breakfast. Nowhere near enough "selection". I know we have Covid but choices would have made it much better - including a hot option like a breakfast sandwich or breakfast burrito to heat up in the microwave in the room. less

Even though I had to change my reservation last minute to a different number of people and then the extra person did not show up the front desk staff was amazing and understanding. There was a problem with the shower and they gave me a different room. Very friendly and helpful staff. Very quiet hotel and comfortable beds. Highly recommended less