06/06/2019 nightrider53, Mississauga, Canada
Horrible hotel. Ceilings missing in hallway, musty smell, tiny bathrooms, shower tiny, air conditioner rattled every time it started, had to make sure to pull your door shut because it did not close ... more
Horrible hotel. Ceilings missing in hallway, musty smell, tiny bathrooms, shower tiny, air conditioner rattled every time it started, had to make sure to pull your door shut because it did not close securely, breakfastt was horrible eggs and sausage was something I have never seen bananas were over ripe. Had to change rooms due to noise above us never had this issue at other Best Western Hotels. Complained about the internet. Not able to load properly even after a reboot. TV signal keep breaking up. Should have left and stayed elsewhere. Parking lot was questionable. Was not sure if our suv would fit under the overhang. An AR had to park against the building because it would not fit. The elevator is tiny never seen such a narrow door. less
BWAInn, Front Office Manager at Best Western Airport Inn, responded to this review
Thank you for taking the time to leave us a review regarding your recent stay at our property.
We would like to apologize for not exceeding your expectations. We appreciate you bringing this up into our attention so we can address the issues. We are under some renovations and repair at the moment. We are also in the process of upgrading our WiFi system. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Airport Inn