Don’t ever stay at this hotel/motel
So frustrated. Service sucks and everything else.
I stayed for one night just to get away and have a peaceful night.
When I got there, You could tell that the place was empty because there was only on... more
So frustrated. Service sucks and everything else.
I stayed for one night just to get away and have a peaceful night.
When I got there, You could tell that the place was empty because there was only one vehicle parked in the parking lot and mine. I was greeted by this guy at the front desk , gave me a room in the 2nd floor. So Room 204, was the WORST room you could ever had especially if you are paying customer. The room was dark, the window is small and your view is this huge ugly furnace and that’s basically your view. For a person who needs to get away and have some peaceful stay, this is not the room nor the hotel you would want to stay at. So I called the front desk to change room and I was moved to the very very end of the floor. But to me that time, I just want to rest and be done with it.
The next morning, went downstairs for a hot breakfast and was surprised with this brown bag that was handed to me. Sorry I don’t think that what it said on the website... I chose this hotel for the gym and HOT breakfast. They give you breakfast like your a kid going to elementary school and that’s your lunch bag.
Coffee? yes just coffee, don’t look for teas or hot chocolates or decafs coZ they don’t have that either.
Anyways, I got an email shortly after my stay to give a review like normal protocol. Sure why not and so I wrote down everything I said here. Then I got an email from a manager at this location. His name is Joe Komaric. On his email, it stated to give him a call if he can provide assistance and so I called him. When he answered the phone. I introduced myself and gave him a little of details regarding the email that was sent. He had no idea at first to whom he was talking to. So not sure if he sends a lot of the same email to a lot of angry customers that’s why he could not remember.eventually when he remembered , Joe just said “I apologize” and that’s it. Nothing to repair it or making the customer feel better/satisfied. No professionalism and absolutely poor service. Needless to say that I will never ever set my foot onto this hotel/motel ever gain. For the price I paid, I could definitely go to a waaay better hotel around the area with better nicer facility and better service. less
Bestwestern Bestwestern, Guest Services / Front Office at Best Western Airport Inn, responded to this review
Dear limbagae,
On behalf of our entire team, I would like to apologize for not exceeding your expectations especially with the room location and breakfast option.
We take all feedbacks such as yours very seriously and aims to provide our guests with a safe and comfortable stay and Joe had addressed this to our staff.
The breakfast room is closed to public temporarily and we have modified our breakfast experience to reflect guidance provided by the Centers for Disease Control and Prevention and the National Restaurant Association and each hotels’ local regulations.
These changes have been updated in our website since March 2020.
There is hot water, hot chocolate and teas available upon request at the front desk. There are regular and decaffeinated coffee pods as well as tea bags in the room for an option to guests that would like to use their coffee machine in the room.
While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay.
I apologize for your disappointment with the room location. It was not busy but we are only giving the rooms that has been deep cleaned and sanitized. We roll over rooms up to 72 hours prior to checking in the next guests for health and safety concerns.
Again, I am very sorry for the inconvenience.
I appreciate you providing insight on what we can do to better to meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Marites
Front Office Manager