Many challenges for this "Airport" hotel
20/01/2017 Nigel G, Thornbury, Canada
Reception issues, a cost to be picked up at the Calgary airport, 25 minutes from airport, failure to recognize/reward loyalty club member, dark room because light bulbs not functioning, registration d... more
Reception issues, a cost to be picked up at the Calgary airport, 25 minutes from airport, failure to recognize/reward loyalty club member, dark room because light bulbs not functioning, registration data problems etc. have all been discussed with the Inn General Manager during a lengthy phone conversation.
It will be interesting to see if corrective measures will be implemented.
Because of traffic congestion, the time to get to/from the airport can be 25-30 minutes, and the shuttle will charge you $5 to get to the hotel.....simply unacceptable
to be asked to pay for the privilege of getting to an Inn where you will be a guest, and where it might take as long as 40 minutes to get to hotel from airport from time you initially call the hotel on airport arrival.(that's how long it took).
Intrusive and annoying to be asked for "photo ID" on check-in, when you present a written confirmation of prepaid reservation, the credit card in your name which was used for the online reservation, and a BW loyalty card.
Staff must ensure rooms are bright and cheerful: dead light bulbs must be replaced before next guest arrives.
Loyalty club rewards/amenities must be offered at check-in, or alternatives presented, especially for a Diamond level member, or what's the point of having a Corporate Rewards Program?
The room itself was quite comfortable, as was the bed. Free wifi worked well, and the complimentary breakfast was well-presented, in hygienic conditions with good variety of hot and cold items.
I am hopeful the General Manager/ownership will implement corrective actions to remedy the issues I raised.
Time will tell. less
BWAInn, Front Office Manager at BEST WESTERN Airport Inn, responded to this review
Dear Nigel G,
Thank you for staying with us at Best Western Airport Inn Calgary.
Shall you visit us again, we will continue to offer you with our excellent and quality services.