Best Western Airport Inn

The room temperature was 80° when I walked in to the overwhelming smell of cleaner/disinfectant. Better than some alternatives but nonetheless overwhelming. The sink and shower drain were obstructed by hair. The towels were stained. A fellow colleague entered two other rooms in unsatisfactory condition upon check in before requesting a refund and relocating. It is a motel with exterior doors, not a hotel with an interior hallway. The outdoor pool was not available for use yet due to temperatures. The breakfast area is tiny. The food options are sparse and of low quality: Prepackaged. The staff was pleasant and friendly. Readily offered recommendations upon request. Would recommend other locations above this one. Wouldn’t return despite convenient location and proximity to several chain food options. Low quality and standards. less

The room was mostly clean and the staff friendly. The only downside is the loud noise of the toilet. The walls are also a little thin and you can hear proper talking in the other room. Good location that is close to shops and eats. less

I booked through a third party and prepaid well in advance of my stay. I was charged again during my stay by the hotel. When I questioned the receipt at checkout, I was assured I was not being charged again and was not given a receipt because "you will receive one through the third party you booked and paid through." Thankfully, after traveling I check my bank account and I realized I was charged again. I called the hotel and, while the first person to answer the phone was very pleasant and seemed like she wanted to help, the man that got on the phone after her was short, rude, and unwilling to help me. At one point he questioned if I even stayed there because he couldn't find my information in the system even though it was 3 days ago and I could provide my room number and all personal/billing information. The third party booking site was much nicer and easier to deal with when I contacted them and they offered to refund my prepayment since the hotel refused to assist me. I won't be staying at this Best Western again based on the experience and their unwillingness to assist customers. less

the rooms has been renovated and they are nice clean rooms the staff are friendly the lady the was working on the 2nd shift on 01/05/18 she just so sweet and friendly I all was like this hotel it nice and clean and recommend to anyone that needs a nice place to sleep and get some good rest is stay at the best western airport inn good eating place and bass pro just around the corner less

very friendly and helpful staff. close to many eating places. room clean and comfortable. wifi better than most front desk very helpful with local knowledge good lighted parking breakfast was standard fare of most motels, fairly good but nothing special less