Horrible Customer Service and Illegal Charges
We never even stayed at the hotel but they charged us $146 even though we canceled and received an email saying we had FREE cancellation and would not be charged. We called for 4 days and we were told... more
We never even stayed at the hotel but they charged us $146 even though we canceled and received an email saying we had FREE cancellation and would not be charged. We called for 4 days and we were told that a manager was not in.Then, ironically, an additional charge of $126 appeared on the 5th day. After my husband called again the $146 went away but the $126 stayed and the supervisor on duty told my husband they could charge whatever they wanted. I spoke with Customer Relations at corporate for Best Western and told each property can do their own thing and it doesn't stand behind the corporate name.
DO NOT STAY AT BEST WESTERNS!!!! less