I recommend to spend your important travel budget elsewhere.
This was my choice in Albuquerque for the past 10 years and one of their unprofessional employees who is a little too empowered with his mask rules made me feel so bad that I will not stay here again.... more
This was my choice in Albuquerque for the past 10 years and one of their unprofessional employees who is a little too empowered with his mask rules made me feel so bad that I will not stay here again. In fact, I had to drive back through Albuquerque and I stayed elsewhere already.
If you are a female traveling alone, request an upstairs room as I was given a room on the first floor with no screen on the window and it opened AND did not shut securely, so I had to request a new room.
In the morning, I was literally all alone, no one else around in the very back of the property attempting to use their coin laundry machine and this little boy employee walked past me and dragged me to the front desk to give me a mask, and they didn't have any, so he said I could not go back to the laundry room without my mask. The owners response was funny because, the mask is not my issue, the issue is how guests are being treated and the lack of class and decorum within. I mean, he was so unprofessional; I accidentally left my Ralph Lauren sheet there and the nice employee Marty, had it waiting for me and the mask cop boy saw me and didn't say hello or try to be fabulous, he put his head down and hid. My issue is also with the tacky tip jar with a scribbled note soliciting tips for a breakfast area that is rudely blocked off with tables. The people that would be giving a tip ARE adults and I just don't think they need a note explaining what a tip jar is or why they should give you one for liquid eggs, watered down coffee and impersonal service.
Honestly the parking lot is so filled with transients, litter and street hustlers, I was just glad to see my vehicle wasn't robbed overnight - I intentionally parked by the office because when I attempted to park my car in view of my room window in back, there was a large group of transients drinking beer and rifling through a car in the space by my room. Apparently they have a budget to pay a mask detective, but not security to ensure the physical safety of their guests. less
Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
High Heeled Road Tripper,
Thank you for your feedback. The state of New Mexico is under a mask mandate that was updated on March 8th. It reads: Face Mask or Cloth-Face Covering for Businesses
A business may not allow a person who is without a mask or cloth-face covering to enter the premises except when that person has a written exemption from a healthcare provider. This requirement includes indoor gyms, exercise classes and fitness centers. This also comes with a warning that businesses can be fined or cited. While i apologize that he would not let you put your jeans in the dryer, I do have 25 employees that are still working and have been working through this pandemic and its not easy when everyone has an opinion and thoughts about the pandemic. Regarding breakfast, again the only reason that we are allowed to have breakfast which most hotels in Albuquerque do not is because we follow strict guidelines from the state. We do appreciate your business and if your issues are with masks or rules feel free to come back to us when our state allows us to resume business as normal. With regards to the parking and safety. We do have a night houseman that walks the property every night to help protect our guests and why we do not allow unregistered guests to visit the hotel. Unfortunately it is difficult to get APD to respond to transients. This is also why we have the hotel policies in place. Feel free to contact me with any other comments or concerns at 505-242-7022 or at email@example.com. feel free to return after Covid as you did state you have been coming here for 10 years.