Great Place, Good Prices, Only One Drawback
We arrived late in the evening and were greeted by 2 of the most friendly hotel clerks I have ever encountered and I travel frequently. When I expressed my dismay at discovering our room was on the s... more
We arrived late in the evening and were greeted by 2 of the most friendly hotel clerks I have ever encountered and I travel frequently. When I expressed my dismay at discovering our room was on the second floor and there were no elevators and that I was handicapped, they quickly assured me they could help get the bags upstairs. Julianna ( I think that was her name, quickly came around to the cart that my grandkids and husband had placed everything on and started carrying everything up to the room. She had all our bags in our room in less than 10 minutes. She then offered to park our car for us if my husband wanted her too, but he decided to do do it himself.
Everything was great here with the exception of no elevators for the handicapped.
We had a suite that worked out well since we were traveling with grandkids. They loved having the living room and their own bathroom. less
Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your feedback. I can not view your reservation as i do not have a name. So some general advise as I don't know how you booked. If your reservation is booked directly with the hotel we ask preference of floor, if you are booking online there are options for Accessible rooms. These would be our handicap rooms and they would be on the first floor. I hope this helps, and let us know if you need anything.