Disappointed in this "Best Western"
12/06/2017 IslandLife21, Parksville, Canada
The room was clean and it had a nice bathroom. On two occasions we had to go to the front desk for towels to wipe up water off the tile in the hallway. It was raining so hard it bounced off the pave... more
The room was clean and it had a nice bathroom. On two occasions we had to go to the front desk for towels to wipe up water off the tile in the hallway. It was raining so hard it bounced off the pavement at the back door and underneath it into the room. You would have thought the motel staff would have offered to clean it up. Back to the front desk again, this time for batteries for the t.v. remote, which wasn't working upon arrival. We were on ground level and the main door is a patio door. Once the drapes are closed for privacy, it was like you were in a box. We felt this motel is overpriced. Their breakfast is nothing special either. Some positives, they are 10 minutes to the airport and close to Portside, where you can grab a bite to eat and shop or Racecourse Road, where there are more restaurants. There's a couple of race courses within walking distance. The City Cat is close if you want to take a trip into downtown Brisbane on the river. It takes an hour from Portside and is only $4.10 pp. It's a very pretty trip. We would not stay here again. less
David S, Owner at Best Western Airport 85 Motel, responded to this review
Thank you for time out to give us your feedback
Where sorry for the inconvenience caused unfortunately with very heavy rain like this it does make it very wet around the property.
We will see what we can do here to stop rain coming in in the future. We never know when batteries are going to go .
Glad you enjoyed our great position to all amenities and now can realise that the couple inconveniences were very minor though at the time in the heavy rain a inconvenience. We would of delivered the towels and batteries for you to your room - keep in mind if this happens again
Please call us direct if we can help with any other enquiries as where very helpful and would like the opportunity to give you a special stay rememorable