poor service and hospitality
The receptionist was bit rude to me when I tried to make a booking in the middle of the night. Later, I found out that the breakfast was included in the price I paid for the room which they didn't eve... more
The receptionist was bit rude to me when I tried to make a booking in the middle of the night. Later, I found out that the breakfast was included in the price I paid for the room which they didn't even bother to tell me and I had to ask them about it. It was an English breakfast where they didn't bring stuffs I ordered and was very poor and cheap. The interior was good and clean except for the toilet seat which had urine stains on it before we used it. Lastly, I already was disappointed then they charged me $6 for two 300mls water bottle that I had consumed overnight. It was my worse stay at this hotel and would not recommend to my family and friends. less
John Dempsey, General Manager at Best Western Airport 85 Motel, responded to this review
We greet all guests in a professional and friendly manner our check in is 24 hrs not our reception, the reception hours are clearly stated on all websites 7am-7pm, the continental breakfast was supplied as you requested and with room service at no extra cost, additionally the cost of the breakfast is not a part of the room tariff it is Free/Complimentary as you can see by the competitive room tariff while still maintaining a 4 STAR Motel level.
All rooms are Cleaned, Sanitized and QA checked prior to every guests arrival and we where pleased to here you appreciated the standard of the room and how clean it was as per all of our rooms.
The mini bar sheet is on the bench which states the prices of all mini bar items, I do remember in the morning when you mentioned about the water we actually gave you a Free bottle of water.
Trust you arrived home safe, hope to see you on your next journey.