Ok but not great..
14/02/2017 gabriellasimon, Sunshine Coast, Australia
We recently had an overnight stay at Best Western 85 to be able to get to the airport for an early flight, when arriving at the accommodation receptionist was helpful & pleasant but once we got to the... more
We recently had an overnight stay at Best Western 85 to be able to get to the airport for an early flight, when arriving at the accommodation receptionist was helpful & pleasant but once we got to the room that's where it started to go downhill. Once we opened the door we were greated with an extremely strong cleaner smell, it was so bad that both myself and family had severely irritated sinuses for the remainder of the stay, I did also read this in someone else's review of one of the rooms and in the response from the hotel they said it was a ladies fragrance from the car park that had entered the room, in our case this would be impossible as the room was located at the back of the building with no one around for the scent to enter the room.
One of the beds had a piece of hair in it which didn't belong to us. Other than that the room was sufficient for a one night stay.
The parking is free and is also a good location for the airport. I just feel that for the price paid it didn't really meet expectation. less
Kristine P, Manager at BEST WESTERN Airport 85 Motel, responded to this review
Thank you for your review and comments.
Sorry that we didn't meet your expectations with your recent stay with us.
With the thousands of travellers and guests that visit our motel each year, there is only a small amount of guests who have commented negatively on our cleaner and sanitiser fragrance. Personally this is a pretty good result of our housekeepers actually using their products correctly. I would strongly recommend that knowing you are highly allergic or sensitive to cleaning product smells, notify your accommodation provider in advance so they can then supply you a room suitable to your needs.
With the hair that you found in one of the beds, we do have our linen sourced offsite. We do closely monitor our housekeepers and suppliers, but we are in the end, just human, and things can get missed at times.
The pricing of our motel is very comparable with all the other motels in the area, and we are 1 of the few motels which include a complimentry light breakfast for 2. We also offer free wifi, parking and Foxtel, which makes us very affordable for an Airport Motel.
We will take your comments onboard, as we are always looking at more ways to improve.