Nickeled and dime to death
13/09/2019 Jay M, Joplin, Missouri, United States
Worst experience ever. This was a Hotwire purchase to be fair. When I checked in I was told it was a smoking room, but I could upgrade to a non-smoking room for $20. Fine. When I asked about the airpo... more
Worst experience ever. This was a Hotwire purchase to be fair. When I checked in I was told it was a smoking room, but I could upgrade to a non-smoking room for $20. Fine. When I asked about the airport shuttle since it is an “airport” hotel, I was told at my room rate the free shuttle for everyone else would be $25. When I asked about parking if I used the shuttle, I was informed that would be $50 more. Clearly this was a bait and switch and l’m screwed. Wait for it... the response to this will be it’s my fault. Thanks Worst Western. less
BWAirportCares, Manager at Best Western Airport, responded to this review
DON'T BLAME THE HOTEL FOR YOUR DECISION!!!
Do you even know the meaning of RUN OF HOUSE OR, EXPRESS DEAL BOOKING. When you made reservation through the Priceline.com and booked Express deal, that doesn't give any option. That means, You don't even know how many beds you get, smoking or non smoking, which hotel you get. If you need non smoking room , then it is your responsibility to book something that says non smoking. Don't blame the hotel for your mistake. Hotel staff was kind enough to give you all the good option or cancel at no charge. Even as a good gesture we changed your room at no extra charge. This is a good way to show your appreciation. You made the reservation online, nobody told you that shuttle was included with your rate. There was no bait and switch. If you want a meal you have to order a meal. You can not order a sandwich and aspect fries and drink with it. Thank you.