I checked into the Best Western-Airport a little after midnight and when I walked in, I was greeted with a rude, poorly-dressed man behind the window who started off asking me for my last name and cre... more
I checked into the Best Western-Airport a little after midnight and when I walked in, I was greeted with a rude, poorly-dressed man behind the window who started off asking me for my last name and credit card. I accidentally gave him the wrong card(which had my wife’s name on it) and my ID. He walks out of view with both cards and then returns saying that the card has to match the name on my ID and rudely expressed that it wasn’t his rules, it was the company’s and that there would be a $150 hold until I checked out. After receiving my room key, I went to my room and during a quick walk-through, I noticed trash right there on the nightstand. After I took a shower, I went to dry off and noticed a large stain on one towel while the other towel had a large matted-up ball of hair on the other. By far, this hotel was the worst experience I have ever had with any hotel. On top of that, there was a second charge on my wife’s card for $35.06, which would have had to have been used when he went out of view. I didn’t buy anything, not even the room because I used my points so why there was a $35 charge on my wife’s card, I have no idea. less
bwairporttulsa, Hotel Manager at Best Western Airport, responded to this review
Your feedback shows that there was a complete breakdown with the stay which is really worrisome.
This is not at all a regular feature of our hotel and something has gone wrong.
We regret the inconveniences but will investigate and based on that will take all possible steps to prevent such an experience to any guest.Guest reviews are serious for us and thank you for your understanding.