Dear Sales Manager from Tulsa Best Western Airport Hotel,
during my stay from 6th to 13th of January this year, I were complaining about the cleanliness of the bed in room number 207. After I complained about the cover, they brought me a new one with same spots on it?? The blanket was changed after I asked for and the new one is documented in blanket example 1. After the next complaint including the air condition they changed the blanked again, result is shown in picture blanket example two, .............. and I stopped complaining. The air condition remained as it was and I am sure, if you check it right now, you will still find all the dirt, as it was there, when I`'ve been in.
On Wednesday last week I tried to talk to you, because I stay for another six weeks in Tulsa, The aim was to get a clean room and an offer with special conditions for a long term stay (6 weeks). The answer was the same rate as actual (approx. 450 $ a week) and that the Hotel will take care of my room. The results are documented as seen in the attachement.
On Sunday 13th of January, when I checked out at your reception desk, I showed the pictures once again and the lady looked very surprised. I really do not understand this, because I talked to her about the conditions already during the week? Anyway, she said a friendly sorry, and excused herself, that she is not able to give me a discount for the mess I run through, because the booking was done by a third party (TUI travel agency).
I said thank you and I will take care of a well formulated recession about the Hotel in the Internet when I am back home. For sure I will include the pictures in the hope that you improve your service team and future customers will sleep in a clean room. Sorry for my disappointment about your Hotel, but I gave you several chances to correct the complaints and you were not able to take it. From my side for sure, this was my last visit in your Hotel.
Excited about any response, have a pleasant day and take care, sincerely, Reiner Hampe less
bwairporttulsa, Hotel Manager at Best Western Airport, responded to this review
Dear Esteemed Guest,
Thanks for your comments.
I’m sorry that several issues combined to make your stay less than desirable.
Our sincere apologies.
We take real pride in offering the best possible guest experience, and I understand that we let you down.
You can be sure we’ll do better for you next time.
Nothing means more to us than providing a pleasant guest experience.
Sincerely,
Hotel Manager.