Inexpensive for area, but…
Had stayed about 6 months ago, and was everything was ok for the price. Maybe this time it was the room and it’s location that was a problem. Room 407, top floor, street view front, as most of the r... more
Had stayed about 6 months ago, and was everything was ok for the price. Maybe this time it was the room and it’s location that was a problem. Room 407, top floor, street view front, as most of the rooms are. Cigarette stench, terrible mattress (hard, lumpy, sagging on one side), bathroom fan comes on automatically when light switches on and was doing a loud death rattle, children outside a house behind the pool and parking lot playing and screaming until midnight, it was so loud, we thought they were right outside our door. Yes, we know the hotel is on a very busy street, as well as an exit ramp for the 405 freeway, but every traffic noise and plane crossing overhead on LAX landing pattern was even louder in this room than the one we stayed in before. We always wear high quality earplugs, so maybe this room’s location just channels the noise in.
Pros- Room basically clean, room stocked with toiletries and coffee/tea supplied, pool and hot tub looked clean. Complimentary breakfast with usual offerings of chain hotels of this level. Reception staff and housekeeping staff friendly and helpful.
It is one of the least expensive hotels in the LAX area, but we will go elsewhere next time. less
Hotel Manager, Other at Best Western Airpark Hotel-Los Angeles Lax Airport, responded to this review
I'm sorry to hear about your negative experience during your stay.
Please accept our heartfelt apologies; this is truly unfortunate.
I completely understand your disappointment and frustration as a result of the numerous issues you've mentioned. Whatever the reasons, we will definitely verify the truth and take action against those responsible after conducting an investigation and taking steps to prevent similar incidents in the future.
We would like to inform you that this is not a common occurrence in our hospitality, and we will thoroughly review your comments with the team before implementing appropriate solutions to please our guests.
I hope you will understand and reconsider us in the future, as we would appreciate the opportunity to change your opinion.