1. False advertising:
No fitness room, they used it as a conference room instead
2. Heating:
In room 407 the heating is permanently on full (can only be completely switched off since the thermostat was broken)
3. Noise:
The stairway's door bangs and shakes the walls of room 407
3.1 The cleaners bag and make a racket with their equipment right outside room 407
5. Breakfast Waitering:
Forget being asked if you want coffee for breakfast, even if you hunt down a waiter, they will not bother to ask you if you want milk with your tea or coffee
5.2 Breakfast Cutlery:
You are given one starter size plate which is ridiculous for the buffet, so the waiter has to serve you more times which doesn't make sense.
6. Restaurant temperature:
The restaurant is freezing cold, has old windows that do not seal correctly
6.1. Restaurant Menus:
No illustrations on the menus
6.2. Restaurant Food:
The food nothing exceptional for the price, menu is very limited, esp. for pizza
6.3. Restaurant Service:
The service charge of 6€ is overrated based on the received service in the restaurant.
7. Room 423:
I changed rooms, in room 423 there is a 3cm hole on the window's frame going straight outside!!!! So heating is up at the maximum!!!
7.1 heating:
Impossible to sleep with the heating on, since the metallic vent bangs and bounces as it closes every 10 minutes.
8. Covid best practices:
8.1 Hypocritical anti-covid practices, our so called "vaccin green passes" were not asked for nor was a PCR test result asked for upon check-in but you cannot serve yourself at the buffet because of anti-covid restrictions...
8.2 restaurant placing:
We were placed at the entrance of the restaurant where people would all enter the restaurant area, brush up upon us, talk without masks above our food, yelling out to other people across the room and all without masks. Here the social distancing was not respected nor an adequate protection scheme for people who sit at the entrance en endure this, yet you still cannot serve yourself at the buffet where everyone is wearing a mask because if covid...ridiculous.
We will not be back and we strongly do not recommend this hotel to anyone less