attempt to scam customers
Had reservation with Agoda booking indicating nonsmoking room. Was told that reservation was for smoking room. Showed clerk, Veronica, printed Agoda reservation showing nonsmoking room. She said wo... more
Had reservation with Agoda booking indicating nonsmoking room. Was told that reservation was for smoking room. Showed clerk, Veronica, printed Agoda reservation showing nonsmoking room. She said would have to pay 15 dollars extra for it even though we had paid for room. She would not let me talk to manager. Called best western from room and they convinced manager to waive fee after sending them copy of Agoda booking we had showed to clerk. Clerk called room and said you got the 15 dollars back but you are blacklisted from hotel. Horrible place - dont go and get scammed. less