I am posting this warning to alert the traveling public how some Hotels in this country rent unsafe rooms to the unwary guests! I am a 100% disabled Vietnam vet. I am 71 years old with a prostatic left hip, and traveling with my wife disable wife and a service dog. I am in the process of relocating to Tennessee from Arizona
I stayed at a BEST WESTERN HOTEL named: Abilene Inn & Suites at 350 West Overland in Abilene TX, 79601 on 6/26/19. RM 135. I asked for the grab handle to be reattached to the shower wall. I showered earlier and damn near fell when I grab the handle to get in the tub. I called for the maintenance man. When he showed up, he said, “you need”? I said yes, I need the handle. I told him not to repair the problem now because we were leaving the next day. I told the desk clerk to fix the issue and wait until the following day as we were set to leave the following day. I told the clerk that if she sent me and email, I would reply and say I wouldn’t use the shower. While I was out shopping, my wife was called by the maintenance man and told forcefully, “I have to fix the handle today or you have to check out”.
I called the frt. Desk and I was told by the clerk, “I called Corporate and was told that this was a safety issue and because you reported it, we have to fix it now or you must check out.” The so-called maintenance man came in and my service dog barked the entire ½ hr. as my wife was forced to restrain her. This caused both of them untold stress!
I have video of the man in the room as well as the unsafe handle. I am posting this on Facebook. I mentioned this to the clerk. I was told by the desk clerk that “if I did that, we have the right to ask for the video and that they would sue you”. So, I say sue away! Signed, James Lada less