Best Western Abilene Inn & Suites

We were charged the regular walk in rate of $118 even though we had AAA and I am a platinum member. They admitted that the rate would have been $80 (after I had paid with a credit card) but we had to go on line to get that rate. My daughter woke me at 11:30 and said that she had gotten bit in her bed. She got bit by a huge bedbug. We took a picture of it. Then smashed it on the bed and it showed blood. We took more pictures. We went to the front desk to complain and they said we had to come back in the morning to get refunded as the girl at the front desk did not know how to refund our deposit. We left the hotel immediately and went to a nearby hotel that was fairly new. We went back in the morning and the manager told us that we wouldn't be charged and apologized after we showed her the pictures. I don't think that this was handled very well by Best Western. I usually stay at their hotels and have never had an issue before. They could have at least offered a free night's stay in the future but I will never stay at the Best Western in Abilene again. less

We stayed here while visiting family, did some side trips in other areas of Texas, then came back for one night before flying home. First part of the trip we had a nice clean room with comfortable beds. Later visit that week we had a room with some ants visible where the bathroom floor and rug came together. The one bed had a soft saggy mattress that sunk down when you sat on it. Both visits we enjoyed the breakfast buffet including waffles shaped like Texas with a in the center. All in all it's ok. Next time we visit the area we will most likely stay here again. less

This motel really turned me against Best Western. You need to insure minimum quality for the "name". Based on this experience, I will no longer use Best Western hotels. You never were the cheapest place to stay but up to now, the overall quality was at least fair. After Abilene, I'm convinced you as a corporation do nothing to protect the customer. less

It started wrong when the clerk told me I had not book both room as non-smoking, which was wrong, but nonetheless was able to get them by taking both room as handicap accessible. I was traveling with my brother, who does require HC access in the toilet, and my son. So I had booked 2 non-smoking rooms, 1 was meant to be a king with HC access. We ended up with 2 non-smoking rooms and both had queen beds. (BTW, I logged in and checked the reservation in the room and I had not made any errors.) I got my brother in his room and then proceed to unpack the car and settle in. On completion of unpacking I went to check on big brother and the key card wouldn't work. 2x in a row. I was very worried about my brother, but the clerk had poor attitude (same one who told me I'd errored on the reservation). It just was not a pleasant stay. I was so angry that I reserved our next stop in Albuquerque at a Days Inn. One more thing: I don't know if this was a factor of having the handicap accessible room, but the bathrooms had no counters at the sink. I have never been in a hotel that had no bathroom counters. There was no place to put your toothbrush and paste, hair brush, razor, shaving cream or deodorant. The bathrooms really sucked. less

Was very happy with our stay here. Helpful & pleasant staff. Comfy bed, clean, everything we needed. Good strong internet. Road construction in the area made it a bit tricky coming and going but nothing we couldn't handle. less