Best Western Abilene Inn & Suites

While I'm a loyal diamond member with Best Western, This location has been the worst service we've ever encountered. The maintenance staff entered the room without knocking, another couple entered having the same room key and most importantly, the desk clerk LITTERALY told my my wife to "SHUT THE F**K UP" when she said they didn't give a crap and then retreated to the back room before she could respond ! less

Looking at the place from the outside alone wouldn't have impressed me. The check in experience wasn't impressive either. I was told there would be a $50 deposit at check-in and refunded at check-out. I had no problems. We were assigned a room on the first floor. The hallway was nice and well maintained. The standard two queen bedroom was ample too, better than the Fairfield place we stayed south of town two weeks prior. The shower stall was better than most. I usually use my own shampoo but opted to try theirs. I was not disappointed! This is almost like a Hampton Inn quality but a notch below. We left the AC on low cool and it was adequate. Breakfast hall was packed the next morning. Saw some hot items on the counter. We did not have time for breakfast but left after checking out. Overall, pleasantly surprised at this Best Western location in a little outback town in Texas. We visited Dixie Pig for breakfast and were very satisfied! What excellent service! Good job to the owners of this BW place! Stephen less

avoid this hotel! rooms and bed sheets are not kept clean. My family and I stayed one night and it was the worst experience I have ever had while staying in a hotel. We communicate that our rooms were not clean and sheets were dirty, we were told housekeeping would be by our rooms to take care of the issue. No one ever came. Then later that night after my Child had became ill because of something she ate she vomited on the way to the bathroom Inside our room. We notified front desk to see if housekeeping could come by the room or if we could get some cleaning supplies to clean up the room. Maya (first desk) rolled her eyes and said we could go across the street and buy stuff to clean the room. When we responded that she should not have an attitude she became extremely aggressive towards us. She called me a B**** and told me that the vomit was not her problem, it was my f****** problem. She proceeded to tell us that if we didn't like her attitude we could get the F*** out and leave the hotel. Mind you this is taking place inside the lobby at 12am. She went into the managers office and slammed the door. I was only trying to get the mess cleaned so we could go to sleep and have it sitting til the morning when housekeeping could take of it. when she finally decided to come out the managers office I asked for her to leave a note on file for the manager or the morning staff so we could address this in the morning. morning Staff had no idea of what happen because she failed to make any notes. No manager was on site and I kept getting the run around about who would be contacting us or what would be done. no One is management has yet to respond with a resolution. Besides the disrespectful way front desk handled the situation, this hotel does not have any protocols for bodily fluid exposure. This is absolutely unacceptable. less

After a month of emailing and calling back the management at this property failed to refund my reservation that I cancelled within few hours after I made it. Absolutely the worst experience I had within last few years. Management - you have nothing to do with hospitality industry. Resign so that your customers do not have to experience your unprofessionalism, and ignorance. less

My stay was pleasant. The staff was helpful and the hotel was neat and clean. The breakfast was yummy. The room was comfortable. The location of the hotel was convenient location. The person who help make the reservation was so helpful. less