My husband was not allowed to check in as the room was registered under my debit card. The person checking us in was not very friendly. We were required on the spot to sign an agreement stating that they would charge my card $50 in advance as a pet & smoking deposit and it would be refunded if they found no evidence of pet or smoking. (We had no pets and do not smoke.) I have never experienced this at any hotel before. Why weren't we told this when we made the reservation? The room was comfortable and clean. Shampoo was provided, but not conditioner (Is this their norm? Don't know, but again, never experienced before.) Breakfast was fair. Upon check out, we encountered the bright spot of the hotel-the woman behind the desk, Peggy. She was very friendly; however she was new and couldn't address our question, which was why our AAA discounted rate was higher than the maximum rate posted on the back of our room door. She referred us to a man seated in the breakfast area. He told us that the sign was very old, that rate didn't apply and that the rate was over $50 than the posted rate. When we told him that it was unlawful in Texas to charge more than the "maximum rate" and that a rate change required a 30 day notice, he turned, rudely walked away from us and waved his arm at us in an indignant manner. Peggy later called me back to let me know that the manager (I don't know who the first man was.) said they would be refunding us the difference. She was very kind and helpful! But, why didn't the manager himself/herself call us to rectify the complaint? Again-rudeness. My concern is with how many other people they have done this to (the hotel was booked that night-they were turning people away as we were checking in) and for how long they have been doing this. less