Best Western Abilene Inn & Suites

Front Desk Clerk Rude and lacks skills to work with and waiting on customers . was told this location charges an additional $50.00 deposit on rooms due to: was told funny stuff going on lately. I own two corporations and stay best western weekly multiple times for my company and have never been told this before. the tv was non working and room air conditioner was off when arrived in room, it was so hot that it took until 12;30 am for the room to get cool so that I could sleep. on my check out the clerk never said one word and when I received my receipt I said that you and the clerk said UH HUH. I WILL NEVER STAY AT THIS LOCATION AGAIN AND 1/2 MILE FROM MY BUSINESS. less

The hotel was very nice and clean and easy to get to. I did not like the fact that I was charged a $50 fee for amenities. We arrived there at 9pm and left at 6am. We didn't have time for amenities. I called for the refund and was told it was refunded. Now I have to call the bank charge card. I have been charged these amenities before and was never refunded by the hotel....not this one. less

I woke up to ants in my room one was in my bed and refrigerator was dirty had bugs and it was defrosting with brown ice on back wall of refrigerator and water running out the bottom. They did nothing!! less

The tables in the room were visibly dirty, and one of the pillow cases had green stains on it, and the sheets had red stains. The maid argued with my wife when we asked to have the tables cleaned and refused to change the pillow case changed. When we asked for the bed linens to be changed we were told that we could check out and have our money refunded if we wanted, but the linens would not be changed and that there weren’t any extra linens for me to change them myself. The front desk told us that the maid is involved with the management, so we had nowhere to take our request for clean linens. less

We have stayed at this location several times with no issues. This time we had multple issues. We were woke up at 2:00am with the smoke alarm chirping with the low battery alarm, we tried to slepp through it but evenually called the desk and was told nothing could be done until 9:ooam the next morning and pull the battery out. this is a hard wire system so pulling the battery doesn't work. I pulled the unit and placed it on the bathroom counter. We asked for a late checkout to get some extra sleep which wasn't recorded and had the desk calling about us checking out. Work crew was in the room next to us by 8:00am drilling and sawing. I voiced our complaints and got the obligitory "sorry this happened" I'm a Diamond member for years and will continue to follow the brand but it just goes to show you, not every hotel meets standards less