Best Western Abilene Inn & Suites

We have stayed at this location several times with no issues. This time we had multple issues. We were woke up at 2:00am with the smoke alarm chirping with the low battery alarm, we tried to slepp through it but evenually called the desk and was told nothing could be done until 9:ooam the next morning and pull the battery out. this is a hard wire system so pulling the battery doesn't work. I pulled the unit and placed it on the bathroom counter. We asked for a late checkout to get some extra sleep which wasn't recorded and had the desk calling about us checking out. Work crew was in the room next to us by 8:00am drilling and sawing. I voiced our complaints and got the obligitory "sorry this happened" I'm a Diamond member for years and will continue to follow the brand but it just goes to show you, not every hotel meets standards less

If a customer forgets something in their room and calls Within 30 minutes of leaving the hotel to have you mail it. And they get you Cc to charge you the shipping fee... Make sure to find if and mail it. Don’t just say “we couldn’t find it” when the customer calls the next day cause they heard nothing. Considering it was a tempurpedic pillow that was on the bed. Kinda hard not to find. Either it was found and kept or just thrown away from careless employees. Smh. less

Dangerous bathroom floors...slippery! Extreme noise from 7AM-7PM due to construction noise...not notified when making a reservation. Cigarette smoke permeates hallway...If you like smoking rooms, they still have them.Very limited food options during breakfast.. less

I called in the morning to make a reservation. The woman on the phone was impatient with me, as we did not have a good connection (I was driving, and on a hands-free device). When I arrived, the reservation had not been recorded, but I was able to get a room. The room was OK, a typical newer but not new Best Western room. Comfy bed, decent but noisy air conditioner, OK breakfast. But when I checked out, I explained the reservation issue to the woman at the desk, and asked her to make sure I hadn't been charged double, and she got huffy with me. Turns out, she was the one I guess I spoke to, though she claimed to not have talked to me. I showed her my phone with the record of the call, and she somehow blamed the reservation snafu on me. She was snippy and unpleasant, leaving a bad taste on what had been an OK experience to date. less

When I booked the room they did not say they were under construction. I stayed in the room right below all the noise, just my luck. Did not get an apology or room change. Restroom had a lot of mold around the bottom of the tub. Rugs are rippled and outdated. less