I called in the morning to make a reservation. The woman on the phone was impatient with me, as we did not have a good connection (I was driving, and on a hands-free device). When I arrived, the reser... more
I called in the morning to make a reservation. The woman on the phone was impatient with me, as we did not have a good connection (I was driving, and on a hands-free device). When I arrived, the reservation had not been recorded, but I was able to get a room.
The room was OK, a typical newer but not new Best Western room. Comfy bed, decent but noisy air conditioner, OK breakfast.
But when I checked out, I explained the reservation issue to the woman at the desk, and asked her to make sure I hadn't been charged double, and she got huffy with me. Turns out, she was the one I guess I spoke to, though she claimed to not have talked to me. I showed her my phone with the record of the call, and she somehow blamed the reservation snafu on me. She was snippy and unpleasant, leaving a bad taste on what had been an OK experience to date. less