Very unprofessional , this was the very firat time i was not Thanked for beimg a BW Platinum member nor was i given a little bag of goodies the blonde employee whom was over hearing my conversation with the employee checkimge in says we dont do that here we just have these 6 oz waters to welcome you i was in shock by what she said , i also had to come back down and ask for some shampoo and conditioner ( blonde again ) say all we have is shampoo thats fine can i get some , also breakfast was very cold eggs , sausages , bisquits were all cold gravy was hot but bottom of pan like there was made enough and we were there promply at 6 when breakfast is served ,milk tasted gross we ended up not eating and threw the food away , i did tell the lady who checked me in the night before , also i was told i would recieve extra rewards points but never put on !!! less