Avoid at all costs, hotel not fit for purpose.
15/02/2018 JasonB4333, Birmingham, United Kingdom
Upon arriving at this hotel, I was given room 120 which was a sea view room. This room had black spot mould from the top to bottom of the walls and along the ceiling. There was also mould and dirt all... more
Upon arriving at this hotel, I was given room 120 which was a sea view room. This room had black spot mould from the top to bottom of the walls and along the ceiling. There was also mould and dirt all over the area of carpet closest to the window. Wall paper was also coming away from the walls throughout the room.
Upon attempting to use the shower at 2.45pm on the 1/2/18 and at 7am 2/2/18 there was no hot water. The taps were left on from 10 minutes to try and reach a warm temperature.
The mattress topper was also stained.
This room was totally unfit for human habitation and should have not been let in this condition.
In additional to this significant issue with the condition of the room this hotel demonstrated a complete lack of hygiene standards. Upon using the bar area for dinner on my first night there was crisps over the chairs I sat on and around the floor, and stains on the majority of the chairs in the bar and restaurant area.
Upon attempting to use the pool area I was advised that there was no means to lock the lockers which firstly is unacceptable because there should always be means to secure your belongings in a hotel pool area and secondly this meant that when I attempted to use the changing rooms all of the cubicles and the 1 bench were full of people’s clothes making it impossible to get changed.
I was not asked for any feedback on my stay at the hotel when I checked out.
I would never return here and strongly advise choosing a different hotel when visiting the area. less