Best Western Abbots Barton Hotel

My fiance booked this hotel as a surprise for us both for 4 nights to celebrate our anniversary and all I can say is that I LOVED this hotel! Firstly the staff from check in to check out were so accommodating and friendly that this really made for a lovely atmosphere. Our room was beautiful and contained a four poster bed and had decor which was traditional and suited the hotel theme perfectly. The food at the restaurant is recommended. Although it is not the cheapest place to eat, it is worth it as both the food and the service is impeccable where nothing is too much trouble. If you are looking for a hotel which is really modern or minimalistic then this is not the place for you but if you a looking for a hotel which is historical and that little bit different then do not hesitate to book a stay here! less

We booked an Executive room which was lovely and spacious and the bathroom had a jacuzzi bath. the staff were very helpful and friendly and the hotel offers free parking and is a short walk into the city centre. less

Good rooms with excellent facilities. There was always plenty of hot water, the bathroom was very clean and the toiletries adequate for our needs. The staff were more than helpful in many ways and nothing was too much trouble for them. The breakfast was very good with a splendid variety of options. less

Everything met with our approval. Location ideal just 10 minute walk into city centre. Easy to find driving up from Dover. Lots of parking. Very friendly staff. Dinner and breakfast excellent. Room and facilities good. The only negative was the internal insulation to our 3rd-floor room. The guests in adjoining rooms and on the floor above were not being loud but walking about and opening/closing of doors and drawers transmitted through the walls as if in our room. I hasten to add it did not keep us awake. Similarly, the extractor fan in our bathroom was noisy so, to be considerate to neighbours, we avoided turning on the bathroom light in the middle of the night. less

We had a dog friendly room, and it was so great to discover that this hotel really is dog friendly rather than just tolerant. The main restaurant was off limits which is no problem as we could eat in the bar - they even set up a breakfast table in there for us. Perfect. Nothing was too much trouble for the staff. We arrived early so they placed our room on 'first clean' request enabling us to check in and start our adventures earlier than we expected. Emil - in the restaurant was just fabulous. He was very busy but still looked after us so well for breakfast. Andrew in the bar in the evenings was a superstar. Such a nice guy and knew his way around the bar! The grounds man (didn't catch his name) took the time to say hello and let us know to ask him if we needed anything. The Assistant Manager (really lovely lady) was just the best. In fact the whole team had it all going on and were just a pleasure. We felt well looked after. Room was fab. Right near an exit door for early morning doggy walk, dog blanket and even a water bowl waiting for us in the room! Our only comment was the hotel was extremely busy with large coach groups which put pressure on a limited seating restaurant. This was a challenge for the group we were with but it was the only downfall. Oh - the bed mattresses could do with replacing - bit soft and like a trampoline when one of us turned over!! 10 minutes from the city centre and, although parking is very limited, we didn't have any problem. A great stay in a distinctive hotel, great location and amazing staff. Thank you - we will return! less