hotel set in city centre location with beautiful grounds, shame about the room and the wedding!
15/10/2017 richandyas, Broadstairs, United Kingdom
Booked a 1 night stay as an anniversary treat for myself and wife, on checking in there was a sign in reception stating that there was a wedding being held at the hotel that day and there would be som... more
Booked a 1 night stay as an anniversary treat for myself and wife, on checking in there was a sign in reception stating that there was a wedding being held at the hotel that day and there would be some noise from music up to midnight. In my opinion this should have been disclosed on taking our booking to give us the option to book elsewhere if we had wanted to. Our room 108 was clean but very small overlooking a dumping ground at the rear of the hotel, the towel radiator in the bathroom pumped out heat 24/7 and there was no means to turn it down as the valves just spun round, meaning the small room became very hot very quickly, the only way to combat this was to open the window and turn the air conditioning on. We could hear everything in the room directly above us including when they used the toilet, it sounded like they were going to fall through the ceiling into our room. The noise we had been warned about on checking in did carry on till late with a lot of noise from wedding guests in the corridor outside our room until well after midnight and to compound our misery the bed was so firm it was like sleeping on a sheet of plaster board. I did mention on checkout that it wasn't a great room or night and the receptionist apologised. On a positive the breakfast was good and the staff in the restaurant attentive and I appreciate all of the above are first world problems but if you only get the odd night out together..... less