Best Western Abbots Barton Hotel

We had a good stay at this property. Yes the rooms are old and need an update, but there was a bit of character about it especially the art! The main good thing was the staff on reception as myself and partner were having a tricky time (external things!) and could have had quite a short fuse, but the girls on reception were super helpful, efficient, friendly etc. Made the stay a lot better. One other downside was that we could hear the room upstairs(?) quite loudly if they walked about, and it woke us up. But the staff and good location made up for it. less

The hotel room itself was lovely and clean, however the floors are so thin we could hear everything going on upstairs. The guests were walking around all night long and so I was completely unable to sleep. less

We held our wedding at this hotel last November, it was perfect from start to finish. The majority of my family live quite far so all stayed at the hotel for the whole weekend, everyone was delighted with their rooms. All the staff were brilliant and made a fuss of all our guests when they checked in. Our reception room was already set up before I arrived the day before the wedding and our ceremony room was set up by the restaurant staff the morning of the wedding. The morning of our wedding was of course hectic but all the hotel staff were brilliant at calming everything down and making sure everything ran as soon they as possible. My bridesmaids and I were well looked after, breakfast was sent to our room, and the various suppliers we had hired for the wedding were directed by the receptionists. Unfortunately it rained all day and I was worried the bar might be abit too tight for our 100 guests for our welcome drinks reception, but the reception and lounge area was plenty of room. Our wedding breakfast was delicious, the waiters service was professional and was well run by the restaurant manger, all of our guests agreed. The room was turned around quickly and efficiently after our wedding breakfast for our reception and all the decorations were kept safe for us until the following day. My husband and I were thrilled with the bridal suite, and the restaurant staff were kind enough to run breakfast service a bit longer so we had time to say goodbye to our guests and eat breakfast before leaving for the airport. We can’t wait to visit the hotel again and relive our special day. Many thanks to all the staff ! less

This was our second visit to this hotel , Reception staff polite, welcoming and after booking in we were given directions to our room. Bedroom spacious, nicely presented and comfortable. Bathroom facilities good and well maintained. We were meeting family in Canterbury so location excellent and only a short walk into town centre. We had breakfast and dinner at the hotel, staff polite and friendly. Food we ordered for Dinner very good, well presented but limited choices. Breakfast self service, good variety of food and drinks on offer. At times Reception and Bar didn’t always have staff available, advised this was due to some staffing issues. Permanent Staff members knowledgeable and helpful but new staff appeared to be unaware of how to use Best Western Rewards and gift cards. These issues were sorted out and dealt with promptly. We would definitely stay over at this pleasant hotel again. Looking forward to visiting again when SPA is up and running. less

Nice little hotel The people are very gentle and welcoming Rooms are clean (we had 2). A little outdated but comfortable (bed) The breakfast is great 5 min by foot to town historic center If we come back we stay here again! less