Our two night stay here was annoyingly unsatisfactory. Certainly, the hotel was clean and the bedroom comfortable, though the dark red decor seemed to us to be dated and somewhat oppressive - it provoked the reaction: “Who are they trying to impress?”. Our annoyance began on the evening of our arrival, when we decided to take a light meal in the bar area. Although the hotel’s printed information states that bar meals are served between 7:00 and 9:00 p.m., when we arrived in the bar shortly after 6:00 p.m., we were told that, owing to an event which was taking place in the hotel that evening, orders for bar meals could be placed only between 6:30 and 7:00 p.m.
Accordingly, we placed our order promptly at 6:30 p.m. and waited for it to be served. However, the bar area soon became filled by a large, noisy group of people who were evidently not residents; this made it impossible for us to relax or to converse. When we complained, the hotel staff, at our request, agreed to serve the meal in the bedroom occupied by two of our party of four, but we still had to wait for it to arrive. When it finally came (nearly an hour after we had placed our order), the food was tepid and, though edible, was unappetising.
Of course, hotels will want to cater for parties of non-residents, but they should make sure that, when such events take place, private residents still receive proper consideration and do not become second class citizens.
We didn’t dine again in the hotel, and also had breakfast elsewhere, because of the notice in our room warning us, in effect, that, unless we had breakfast before 8:30 a.m., we must expect poor service. Surely, in a case like this, management should try to improve matters (perhaps by having more staff on duty?), not issue printed notices asking guests to tolerate, and work around, the hotel’s deficiencies!
I suggest that the proprietors and managers of this hotel need to take time seriously to consider what the word “hospitality” means. less