Elephants from above
23/02/2017 Arnoldbenni, Weymouth, United Kingdom
Hotel is short walk from center and parking is good. We had a warm welcome at reception and really made welcome. The room looked neat and comfortable however as we discovered the bed was hard as a boa... more
Hotel is short walk from center and parking is good. We had a warm welcome at reception and really made welcome. The room looked neat and comfortable however as we discovered the bed was hard as a board and the most uncomfortable we have ever experienced. Things got worse when we returned to the room because the elephants entered the room above and seemed to be in continuous motion, the ceiling creaked and groaned, quite scary. Complained to reception who said they would have a word, however noise continued when we turned in and was just as bad in the morning.
Room no 202, but the occupants left next morning so maybe next visitors to 303 will be more considerate. less
Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review.
Im pleased to read that our location and parking facilities were good for your needs and that you received a warm welcome from my reception team.
I have checked the mattress in the room you stayed and has since been replaced. Thank you for bringing this to our attention.
Apologies for noisy guests above, my duty manager did contact them and speak with them, if we had been made aware the issues were continuing we would have taken additional steps to rectify it for you. The hotel is currently undergoing major renovation, the next phase of this is the refurbishment of our bedroom stock, this will also include additional sound proofing, which will remedy any sound problems.