Best Western Abbots Barton Hotel

I am being generous by giving them a 3/5! Pros - Good Location, 10 mins walk to the city - Friendly staff on reception - Reasonable room size, and fairly well equipped including aircon unit Cons - Very thin walls, you can hear every world from a conversation next door. 2 sleepless nights with people waking us up coming in at 1am, then putting their TV on at 7am - Poor Breakfast. Nothing is cooked to order, not even eggs. After tasting the hot food, which had been sat there a while, we just stuck to cereal & toast - came back in at 3pm after being out all day, and room still not cleaned - Bar food in the hotel expensive, and service poor. less

Handy location within easy walking distance of the city centre. We were only at hotel for one night as we decided to stay overnight as were attending a concert at Kent County Cricket Club, which was about a 10-15 minute walk. Room was comfortable, on arrival we noticed the shower curtain was missing, but this was quickly resolved by reception. We were room hotel and choose not to take breakfast at the hotel which was a bit expensive and as the city centre was so close we strolled up to a local Wetherspoons Pub for breakfast for two and refill coffees for less than a tenner. We would though have no hestitation in staying at the hotel again. less

This is a pleasant enough hotel and is kept very clean. Some of the older parts could do with renervating. We were part of a coach group and all had to dine at the same time.Dinner service was very chaotic , as although all meals were pre-ordered there were no table numbers ! So waiters wandered about asking did you order this or that etc. I blame the management, he did seem a bit of "Basil Faulty". The rest of the staff were very charming and helpful. The food was very very good. Breakfast was excellent. There was a nice sitting area in the garden but one had to exit the hotel via the main entrance and walk around the front to access it. It was about 10-15 mins walk to Canterbury and only about 10mins to St.Augistine's Abbey and St.Martins Church. less

An unexpected disappointment. It certainly is bed and breakfast but that's about it. I can only assume they were under staffed and the cleaner forgot their glasses for our stay. The room look initally clean but closer inspection was surprisingly poor. One bath towel between 2 guest and a matress that seemed as old as the building. The bed side light looked ready for Halloween already. Then breakfast. It felt like my kids had been given the task to run the dining room. Cups, plates were scarce. Each were on request and singularly brought out. With each diner experiencing the same issue for the dining staff to show such surprise when they were again and again asked to provide cups and plates. The single unloved toffee yoghurt remained dateless but to achieve the point that it was provided. Hot water and coffee roulette took place. As identical vessels stood next to each other and with tea bag ready the coin toss took place to see weather you would get water or like a packet of Revels choose the coffee to shower your teabag. less

We stayed here when we first moved to Canterbury. The staff was very pleasant, but they went above and beyond during our stay to help us with our difficult schedule. We couldn't be more appreciative of their assistance throughout out stay. The rooms themselves are quite nice if not a bit dated. Everything was clean, and the location of the hotel is great (close to city centre, but not smack in the middle of everything). The food from the dining area was good and there is a nice outside seating area. Wifi can be spotty throughout the building, just an FYI. This is a great place to stay when visiting Canterbury. To the staff, thank you again for everything! less