Comfortable rooms. Great breakfast. Average dinner. Mixed service.
06/02/2017 Roomchecker007, Brighton, United Kingdom
Rooms were clean and comfortable. My partner had a problem twice with her room but Reception quickly dealt with the problems. Dinner was basic and lacked choice. Service surly. Learn to smile! Breakfa... more
Rooms were clean and comfortable. My partner had a problem twice with her room but Reception quickly dealt with the problems. Dinner was basic and lacked choice. Service surly. Learn to smile! Breakfast was much better and the same staff seemed happier...perhaps a good sleep helped. Lounges and bar very attractive but it was annoying to have to go to reception to get service. But yes overall i would stay here again. less
Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review.
I'm pleased to read you found your rooms clean and comfortable and that the problems you encountered were rectified straight away by my reception team.
Our main kitchen is currently undergoing a full refurbishment. This means we are currently working out of our smaller kitchen, therefore only able to produce the daily fixed price menu and bar snacks menu, apologies for any inconvenience this caused.
You comments have been raised with the restaurant supervisor regarding the surly member of staff to address. Thank you for bringing this to my attention.
We look forward to welcoming you back again very soon.