Over priced, over rated
23/05/2017 Gary S, Godstone, United Kingdom
Booked an executive twin room as a christmas present for my mother to go and watch Kent play cricket, the only executive thing about it was the price, I've stayed in bigger & better rooms at a travel... more
Booked an executive twin room as a christmas present for my mother to go and watch Kent play cricket, the only executive thing about it was the price, I've stayed in bigger & better rooms at a travellodge. Had to ask at reception for a rubber mat for the shower/bath after slipping and almost falling, thought there would have been one in the room, the beds were comfy but both lined up along one wall because the room was so small. I managed to hit my head on the sloping wall next to the one side of the bed I could get out of when getting out in the middle of the night. Booked in the restaurant for a meal, the menu was ok but the choice was very limited , it was also a strange felling to leave a restaurant after having 3 courses and still feeling hungry. Bar was very comfy and relaxing though I would have thought that being in deepest Kent there would have been some decent beers on tap, wrong, John Smiths Smooth. The only thing worth going for was the excellent breakfast with a wide selection of buffet type foods and also a varied selection from the kitchen. Certainly won't be going back and wouldn't recommend it to any friends less
abbotsgm, General Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review.
Great to see the positives of your review and apologies for the way that you feel that you have been let down by us.
I note that you 'purchased' your room back in November last year - in February this year we went through a complete rate strategy re assessment to avoid negatives wherever possible and this has been very successful this year and the hotel has never been busier.
If you would like to engage further on this matter to address the situation please feel free to email me - the email is on our website (unfortunately tripadvisor do not permit us to write it in any responses) and if you substitute the word 'info' for neil.marshall it should come directly to me or alternatively just email Reception for my attention and they will pass over to me.