Best Western Abbots Barton Hotel

I was upgraded on arrival. The room was a surprise with a separate sitting room and bedroom. The only problem was the lack of a proper shower to stand in. Reception staff were very helpful. I had my evening meal in the bar which only had myself in it and served the same food as the restaurant. Bar staff were very friendly and attentive. less

Rooms a good size. Very clean, lots of hot water, A big group with pre-ordered food which arrived hot, all served together and excellent quality. Waiters were superb at all meals.Efficient, discrete service. All staff helpful. Bar/lounge areas good 5 minute walk into the centre of Canterbury. Couldn't fault it. less

This is a historic hotel set in beautiful grounds just outside the Canterbury town centre. The interior of this hotel is to a very high standard. The staff are extremely friendly and helpful. The room was clean and well appointed. It was air conditioned and had a TV and kettle amongst other things. The bathroom was equipped with both a bath and a shower. The shower was excellent providing both temperature and pressure in abundance. There is onsite parking available on a first come first serveybasis. This hotel is very dog friendly and dogs are allowed in almost all areas of the hotel. There is a large lawn at the front and a dog bin on site so disposing of dog poop is easy and convenient. There is both a restaurant and a bar within the hotel. Food can be eaten in either location but dogs are not permitted in the restaurant so dog owners will have to eat in the bar. The food served is very good and is fancy enough to please the most sophisticated of tastes. It features dishes such as Pan-Roasted Fillet of Cod and Roasted Maple & Balsamic Aubergine. I had the Sirloin Steak and it was delicious. I love a good steak and this one rates among the best of them. less

Overall a good stay. Hotel a bit old but functional. Quiet location, close to town. You can leave your car and walk. Staff very friendly. Maybe a bit more variety on the breakfast side. Full English breakfast is nice but not everyones choice, trying to eat healthier. less

This was a lovely hotel that was very accommodating. The staff at the front desk - Gary and Sarah were lovely and exemplary in looking after the guests. They were relaxed, warm and professional. The room was comfortable and had everything one required. The grounds were lovely and the hotel itself is stunning with long classic hallways and rich carpets which added to the charm so if you are looking for something modern, then this is not the hotel for you. The staff that we met in the hallways were friendly and welcoming and seemed happy just like the front staff and restaurant staff. In fact the only exception to the professional standard was the Restaurant Duty Manager on our first morning, who seemed to not enjoy her job and hardly spoke to the guests. This was a shame as this is a vital point of interaction with the guests and she had very little motivation or skill at addressing a minor problem due to disorganisation that meant I waited 20 minutes for bread that never came. I do not like to give negative reviews, unless warranted, and she could easily have been having a bad day...so I am happy to give her the benefit of the doubt - this was the only negative but it did impact our stay as it was our initial impression that was marred. less