Best Western DUMP
My wife & I were driving along the gulf coast in LA. and called this Best Western to at 4:30pm to make reservations for the night. We were about 2 hours away. The reservation was made. We arrived a... more
My wife & I were driving along the gulf coast in LA. and called this Best Western to at 4:30pm to make reservations for the night. We were about 2 hours away. The reservation was made. We arrived around 7:00 checked in and went out to dinner after driving all day. When we returned from dinner my wife went to take a shower, it was a very short shower and I asked her why. She said "No hot water" I went into bathroom and ran faucet for 20 mins. and never got hot water!
I called the front desk and asked if they knew when we might have hot water in our room. She said the gas has been turned off all day. It was close to 9pm by now and too late to move down the road so we spent the night. No gas also means no HEAT.
I can't believe the Best Western took our reservation, knowing that there was no hot water.
When checking out the clerk said owner was on the way and would make amends. So we left, I told the clerk who was very frustrated with this, that I didn't hold her responsible for this unfortunate occurrence but that I thought Best Wester should have mentioned this at the time of us making the reservation since it was an all day deal!!!
Got email from BW apologizing for this but no change to my bill!! I disputed this charge with my CC.
I would not ever stay at this Best Western again, and seriously will think about staying at other Best Westerns in the future. I belong to the BW awards club and also think about canceling this.
Please be aware!!!! less
Kay P, General Manager at Best Western Abbeville Inn & Suites, responded to this review
Thank you for staying with us..we apologize for the inconvenience..