Disabled Veteran
27/05/2018 TDWoods, Brandon, Mississippi
Elevator out, had been for 3 days. No back up generator. Motel 6 next door has a generator when electricity goes out. It was 9:30 pm when we checked in. I don’t do stairs but room was booked through b... more
Elevator out, had been for 3 days. No back up generator. Motel 6 next door has a generator when electricity goes out. It was 9:30 pm when we checked in. I don’t do stairs but room was booked through booking.com and no cancellation was allowed. less
Kay P, General Manager at Best Western Abbeville Inn & Suites, responded to this review
Thank you for staying with us, i would like to sincerely apologize for the inconvenience you experienced during your stay. Unfortunately as you know, we had a lightning strike on our hotel, and almost 90% of the equipment were fried, including elevator. We did fix or replaced almost all equipment within 24 hours but elevator is more complicated, as the main board fried. We had the elevator company working on it, it is custom order that was placed by elevator company and once they have it, it'll be replaced. Such situation is out of our control and i know how hard it is on our guest and our staff to carry their luggage or supplies though stairs. Once again i would like to apologize for the inconvenience and we will try our level best to fix the elevator as soon as possible, i hope you will give us another chance and will stay with us again. Thank you once again for staying with us..