Definite Improvement Needed
First off, I want to say the room was very clean and comfortable. Staff was exceptional, especially McKinney at the front desk. HOWEVER, the elevators had been broken for about 3 weeks already prior... more
First off, I want to say the room was very clean and comfortable. Staff was exceptional, especially McKinney at the front desk. HOWEVER, the elevators had been broken for about 3 weeks already prior to our arrival. We had to lug our bags up to the 3rd floor. ALSO the pool wasnt usuable, it was a sickening slimy green color. Parents who were there with kids were so disappointed. I expected so much better service from Best Western. Like I said, no issues at all with staff, but the franchise owner needs to get going to bring this place up to par with simple amenities you expect; elevators not working for 3 weeks is crazy and a green slimy pool in the hot summer months is totally ridiculous. Shame on you for treating your customers this way less