Absolutely brilliant service, stay, staff and food!!!
16/05/2019 dicharlton, Derbyshire
First time with Best Western and I would like to say BEFORE I post this review that we have been extremely lucky enough to stop in some of the countries leading hotel brands/suites but newly retired s... more
First time with Best Western and I would like to say BEFORE I post this review that we have been extremely lucky enough to stop in some of the countries leading hotel brands/suites but newly retired saw this deal and thought we would give BW a try especially as it is only a stones throw to Beamish Museum one of our bucket list things to see. Yes rooms are dated (as per one review) as it clearly states in the hotel literature the rooms are in keeping with the historic grandeur of the hall itself and devoid of flatpack furniture, but they were exceptionally well serviced and spotlessly clean and comfortable.
Wow wow and wow again what a beautiful place!! All the staff were knowlegeable helpful and super friendly and nothing was too much trouble for them - every single one of them - what a quite brilliant team. The breakfasts were superb, excellent service and good quality ingredients, even the little touches had been covered. The Stables bar did some very reasonably priced food and drinks cheaper than a bog standard city centre fast food chain and far superior sitting in the most pleasant, relaxed surroundings.
The hotel and gardens itself is like being on the set of Downton Abbey, steeped in historic value and the most beautiful grounds, gardens and woodland with the Alice in Wonderland theme. It was such a beautiful place and so well run with the best teamwork among the staff I have seen in a long while. The guests took priority and were made to feel both welcome and important.
Overall we were absolutely delighted and thrilled with our stay and cannot thank all the hard working staff enough for making our stay as exceptional and memorable as it was. Thank you Best Western for such a lovely experience and sharing such an historic and beautiful country hall with us. We will definitely return in the future! less
DahlbergM, General Manager at Beamish Hall Country House Hotel, responded to this review
Dear Di Charlton,
If I may I will use your words, wow, wow and wow again, what a superb review. I love the way the review has been constructed and of course your kind words about our amazing building and grounds. I am very lucky to work alongside our lovely staff, they all understand that they play an instrumental part in our guests journey throughout their stay, no matter in which department they work. They will be really proud when I read out your review in our next team meeting and so they should. I hope that this review is read by many people as possible, because you have totally understood and really enjoyed what we are striving to achieve for all of our guests/visitors.
We hope to see you again in the very near future, if you need any assistance please contact us direct we will be happy to help. Thank you once again for the super review.