Beamish Hall Hotel, BW Premier Collection

Took daughter and 3 grandkids to the wonderland walk. It was pouring with rain but it did not dampen the fun. Lovely walk they all loved the Alice themed attractions. Very covid aware we all felt safe. Oh and good fun jumping in the puddles. Good parking and well sign posted. less

We came for the wonderland walk and had a fabulous day. 1st time we’ve ever been and definitely be back to have a go in the unavailable areas The walk is Alice in wonderland theme and they attention to detail and time spent on it is clear. There’s so much to look at and activities to do. Plenty of sanitiser available as well and all socially distanced Afterwards we played on the green for a while before having lunch in the stables (pre book if you can) and then played some more on the field next to the car park There’s a play park and ropes area but they’re closed at the moment but even without them. You could easily stay the whole day Plenty spaces for everyone to park and free. When leaving I noticed a public footpath across the way where people could walk their dogs but dogs aren’t allowed inside the woodland walk less

We actually ended up with a refund of around £80 due to the disappointing stay that we had at Beamish Hall. I had booked the Lily feature room as we were very recently engaged as well as my partners 30th birthday. I ordered Prosecco for the room pre-arrival, breakfast and booked dinner at the restaurant for the evening of our arrival. When we arrived, we waited around 10-15 minutes to be checked in. When we finally got to our room, the room was nice, although didnt look anything like the photos on the website and certainly not worth the £266 I was paying for the night. One of the windows had a giant crack and needed to be replaced, the room was freezing cold upon arrival and had to request the heating was switched on. There was a lot of dust on the window ledge (could sit on the window ledge). The room had furniture missing, which seemed odd and as I had explained the reason for the stay, therefore asking to make it as special as possible - we were treated quite poorly. We called down for some soft drinks and snacks around 9/10pm and was told we could get coca cola but no snacks as they didn't do any or any kind of room service - which also seemed odd? When the drinks did arrive, they were very flat! Upon check out, we were asked how our stay was and my fiancée was honest and explained how disappointed we both were - the receptionist was apologetic and gave me a £70 refund. Unfortunately, receiving the refund still didn't make us feel any better, the disappointment was already upon us. Sadly, my fiancées 30th and our engagement wasn't ideal at Beamish Hall Hotel. Unsure if we'll return, certainly not at that price in such a poor room with poor service. less

Arrived for lunch at the stables which was amazing. Hotel is beautiful and the room equally, internet was a bit hit and miss for strength and connectivity. One disappointment was the drains in the bathroom blocking on two occasions. Once causing water to flood out of the toilet when the bath was emptying for some more cold water. Unable to use the gorgeous shower as the water didn’t drain away. Breakfast was at the stables restaurant; this was very nice and the staff were very good. Despite this disappointment my wife and I enjoyed our time here and would look forward to coming back (hopefully without the issues). less

Thank you to all the staff for such a welcoming & warm stay, everyone has a true passion for Beamish Hall & their job, nothing was too much trouble and all were more than accommodating. An extra thank you to Shaun & Julie for sharing their knowledge & passion of the Hall. The owner should be very proud of very member of staff. We will definitely be returning. less