Beamish Hall Hotel, BW Premier Collection

We were due to attend the wreath making however with weather warnings in place due to the back end of the storm we were concerned about safety so didn’t really want to risk driving, particularly after the event as it would be late and we are not local. I phoned and spoke to the events team at Beamish and asked if could move to another date, unfortunately they were fully booked. I asked if there was a cancellation list we could be added to in case anyone cancelled on the other dates and we could take their places, not something that they do was the response! So asked if we could have vouchers instead, once again I was told this wasn’t possible and obviously not refundable. Really disappointed with the service as we were looking forward to the wreath making but not prepared to risk our safety and felt there should have been a bit more flexibility or helpful attitude towards our predicament but everything I suggested was just treated with a no sorry. If they actually looked at the bigger picture and offered vouchers we’d have happily returned on another date and probably spent more money with them. Also I don’t think it would’ve been a hardship to pop our names down in case someone needed to cancel on another date! As a result we won’t be visiting Beamish hotel or museum in the future! less

A beautiful building, sympathetically extended and set in glorious gardens. The public areas are lovely, but the decor in the rooms and the bathrooms is very tired. The Stables Restaurant is very nicely appointed, and although the food is nothing special it’s not unpleasant. The breakfast on the first morning was delicious. Unfortunately, on the second morning it was dreadful, we waited over half an hour and when it finally came it was practically inedible. We declined an alternative choice as we’d run out of time. The internet connection in all areas is really poor. There’s a very conferency feel about the whole place, although goodness knows how they manage with such poor internet. Doubt we’d stay again, such a shame as the building deserves better. less

The staff were really helpful (hotel and restaurant), beautiful surroundings, lovely food and ample parking. The WiFi was a bit weak and there wasn’t a mobile signal but that’s not a reason to mark the hotel from 5 to 4 stars. What I was annoyed about was having 400 university students appear 6pm-2am 2 nights running for a ball without being told. There was an opportunity to say before I booked on the website, when I booked, on a sign at reception, when I booked in and in my room. I wasn’t bothered by the students and would still have stayed but it was poor management not to tell guests that there would be dodgems, a hot dog stall and 6 double decker buses off extra guests. less

The Hotel building and grounds were beautiful but however I feel that the interior of the hotel was tired and needs a serious freshen up. Our room had some nice bits of old furniture but was basic and didn’t feel like I expected it to be. I was also extremely disappointed with our view out of our window a brick wall and bin store!!! To top it off when the receptionist asked if everything was okay at check out and I mentioned I was disappointed with the view she chose to ignore my comments (She obviously had heard it before and chose not to comment). less

Booked in 2019 for treat. Finally got to stay this year. The building and grounds are amazing. Staff are excellent and go out of their way for you. Xmas fair was lovely to visit with a good selection of stalls less