Beamish Hall Hotel, BW Premier Collection

On arriving the xmas fare was on so very busy which was ok, we got sorted at reception and our room looked spacious and comfortable and clean. We booked the Stables restaurant which was a let down its a big space but only has a open fire to heat the place which was just smouldering so was very cold. The staff did not seem interested so a couple of guests attempted to get it going. In fact the staff where pretty useless we had to keep asking them to take our order or to remove our used plates, and the whole process seemed to take forever, also when ordering desert only one was brought even though we ordered two, I gave up and said forget it I would only have had to wait another hour probably and it was to cold. The only plus was when the food came it was very nice. Our night sleep was not very good the double bed was very small and the bathroom tap was constantly dripping, also you could hear everything from the adjoining room so poor insulation. Breakfast was very good and the staff excellent, maybe they should teach the Stables staff a thing or two. We found out later that you can get a discount voucher from reception for Beamish museum we mentioned we where going there but nothing was said, maybe it was because we had complained about the restaurant and room. All in all this could be a fantastic hotel with just a few improvements to make your stay a special one. less

Stayed here overnight for a wedding recently. Lovely location but the room we were allocated was very old, I understand it's an old building but the walls were peeling, windows cracked, carpets torn. The was huge which was ideal for me, my husband and our toddler but it was very noisy. The windows rattled and the noise from people running around in the corridors during the night echoed into our room. Breakfast was nice but limited selection. Wouldn't choose to stay here again unless it was for an occasion. less

Went to the Christmas market to find nothing interesting. Admission was £4 per person unless under 5...what a joke! The parking was horrible as we parked on grass which was wet and muddy. The stalls were stuff that can be bought anywhere else. It was like sheep in there. I still cannot get over the fact it was a £4 admission fee its absolutely ridiculous! Will certainly not be attending ever again. I recommend no one to attend that pile of poo, you will regret going as we did! less

same price as 2017 and still just as good, nay better. we spent a few hours there today and there were some exceptionally good stalls, selling very good produce. there was a full range of Christmas ideas and goods, a great food hall in the marquee. this is a very popular Xmas fayre so get there early and its wirth the drive to get there. the hotel i dont know about as we were just there for the fayre. less

We had to switch rooms because the mattress was so thin. There were no box springs under the mattress. The carpet was old in the room and throughout the hotel. The lobby had 5-6 tacky leather sofas. Victorian furniture does have to mean ripped fabric or broken chairs. less