12/01/2019 Hull_Matt86, Waltham, United Kingdom
Booked a non-refundable 4 poster premium room for anniversary in December but sadly lost mother-in-law suddenly 2 days before. Hotel were very accommodating and allowed us to move booking to January. ... more
Booked a non-refundable 4 poster premium room for anniversary in December but sadly lost mother-in-law suddenly 2 days before. Hotel were very accommodating and allowed us to move booking to January. My wife and I had stayed in this room 7 years ago on our first weekend away, the room still has its antique charm and great views. Upon arrival in the room we had a complimentary bottle of fizz, a nice touch. However, the room itself wasn't particularly clean with a hair on the dressing table, a couple of marks on the throw over the bed and a long line of what looks like melted chocolate down the outside of the hand basin. By this point my wife and I just wanted to relax after a difficult month so didn't bother calling reception straight away and decided to inform them in the morning. Finally, the rooms are really warm, I had to sleep on top of the duvet with the fan on!
Would we visit again? Possibly, the staff are really friendly and the food from stables restaurant was good. However, rooms are a little on the expensive side for what you get. less
DahlbergM, General Manager at Best Western Beamish Hall Country House Hotel, responded to this review
Thank you for the review, I am pleased that you enjoyed the majority of your stay and your meal in the Stables. I will obviously monitor the negative points that you have raised, but if I can suggest that in the future, and no matter what hotel you are staying at, please inform a member of staff about any issues during your stay, as it is always our goal make our guests as comfortable as possible.