Disorganised & not a welcoming atmosphere
19/05/2019 kateclark2016, Rothwell, United Kingdom
My friend booked this hotel a few months ago, we were staying for a festival nearby. When the hotel was booked we specifically asked if we could check in early but arrive late as we had to drop our ba... more
My friend booked this hotel a few months ago, we were staying for a festival nearby. When the hotel was booked we specifically asked if we could check in early but arrive late as we had to drop our bags and get to the venue, we were told it would be no problem and our bags would be in our room and our room key would be waiting for us.
Upon arrival back at nearly midnight I walked into reception and the first thing I saw were our bags. I walked over to them to put something in one and was not questioned as to if the bags were mine. Not impressed, then the person on reception said he couldn’t find our reservation, he was quite rude and unhelpful. It eventually got sorted and we went our room which wasn’t the cleanest. There were hairs on the duvet and sheets.
We went down for our £7.99 continental breakfast which was average, not a great deal of choice. No full English on the menu as they don’t seem to cater really for “English” guests. When we checked out we mentioned the luggage issue and were told oh no we don’t take them to your room and we have nowhere to store it!
The hotel is trying to be posh and it isn’t quite working, it is quite shabby in places. The toilets for guests are very dirty and not one cubicle had toilet paper in them.
My only positive things to say are the room was quite good value for money and the shower was brilliant. I wouldn’t stay there again unless I had absolutely no other choice less