Barton Manor Hotel & Spa, BW Signature Collection

We stayed in the annex, which is a small house across the car park. The house fronts onto quite a busy road so there was some rad and railway noise, even late at night. This wasn’t helped by the room being sweltering. So we had a choice between being kept awake by the noise or the temperature.. The drains STUNK so we had to keep the bathroom door shut otherwise the room smelt of sewage. The room was clean but there were stains on the side of the divan bed frame, suggesting things weren’t quite as you’d hoped. The hotel itself is a mishmash of different build phases and, as a result, has a very clunky layout. For example, you have to navigate a couple of staircases and some random corridors to reach the pool. Staff are very helpful and this review is on no way a reflection on them. The hotel is mediocre and you definitely can get better in the area for the cost. The proximity to the M6 is a saving grace. less

Awful stay. Toilet broke in room. Temporary fix where we had to fiddle with lever to make sure it didn’t keep running water or get stuck. Tap was loose. Key card stopped working 3 times and I was in an annex building with a young child. My 80 year old father tried to order a drink at the bar but the bar staff were talking at reception and let him stand there for 15 mins and my husband had to go over to reception to ask them to serve him. The radiator was broke in my sisters room where it was roasting hot - too hot to stay in so she had to be moved. The radiator was leaking in my brothers room with wet patch on the carpet. On the plus side the breakfast was very good. But never stay here. Definitely not worth the money. Staff need training on what customer care means and they need investment to fix things and employ more staff. Appalling stay less

Just had a fabulous 2 night stay and had the pleasure of being the first guests to stay in the brand new executive rooms, room 3 is just stunning. Done to a very high standard and very modern. The most comfortable bed ive ever slept in, fantastic air conditioning system that also operates heat and a humidifier so you can set the room temp to suit. Spacious bedroom, fabulous selection of nespresso pods and bottled water, tea and coffee. Air dryer provided is actually pretty good. The bathroom is tastefully done, again bright and modern with a large shower. We have thouroughly enjoyed our stay and look forward to our next visit. Thank you to Andrea and her team who have ensured we had a wonderful restful weekend. less

I wasn’t going to say anything but due to a previous review by my family being pulled down by Barton (assuming due to the embarrassment of the situation) and the fact they have not responded to our complaint I felt I needed to make a point. On the 17th April for my 40th, my family bought me a night away at Barton Manor Hotel, which I was really looking forward to. When we turned up there was a problem with the booking, as we had confirmation but the payment had not been cleared in their system. The receptionist accepted that a booking had been made, but as they had not had the payment we weren’t allowed to stay. There was no compassion or understanding of our situation. Not once did he ask where we had come from? Not even a ‘why not get a drink and leave it with me to check with the company it was bought through’. We were treated like an inconvenience. Even when the third party confirmed that a payment was made we were still treated like we were in the wrong and were then sent on our way. We were felt with feeling shame as we had to leave and most disappointingly for me it left my family in an awkward situation. My family tried to resolve this and we sent an email on the 23rd, had no response. Very disappointing. less

Stayed en route North. Hotel room was a standard room, not large but had everything one needed. Ensuite was small and wondered how a tall person on the slightly larger size would have managed. However very clean. Hot breakfast was on the cooler side and feel for a ‘signature’ hotel the restaurant could be much better. less