Barton Manor Hotel & Spa, BW Signature Collection

This was our first visit to this hotel. It was a one night stay to celebrate Rememberance weekend. An excellent 3 course dinner with coffee and mints. The food was delicious and I could have earen it again. However, when we retired to bed, I had the worse nights sleep ever, or should I say non sleep. The room was lovely, coffee and tea supplied plus bottled water. The bed I'm sorry to say was so hard I couldn't get any sleep at all. I have never had such a firm bed in any hotel prior to this. We left early without having breakfast as I needed to get home and go to bed. Needless to say I will not stay overnight here again. less

Booked a stay and dine package in an Executive room. Having stayed in an Executive room a number of times previously (always allocated room 1 which is the one shown on the website), I was shocked when opening the door of room 4. This is absolutely not an Executive room!! I’d stayed in a standard room a few weeks previously and had the hotel not been full, I would have insisted on moving into one of these. The decor was appalling - old, scratched, dusty and mis-matched furniture. Cobwebs in corners of the room and on the ceiling light. Top of headboard was thick with dust, as were bedside lamps. Bedside table was like an artefact from jumanji, and also thick with dust. The cleaner clearly hoovers around the furniture and makes no attempt to hoover under the tables/bed as the carpet underneath was visibly dirty. Very heavy, tapestry throw on bed which is clearly not washed between guests - appalling given the COVID situation, just remove it. No fluffy robes, radio or luxury toiletries as advertised. Very poor 4G in the area and hotel WiFi is shockingly poor. Used the swimming pool - that was ok but sauna was only luke warm. Went for a shower on leaving pool and none of the usual shampoo/body wash in any cubicle. Having stayed at Barton Manor/Grange about a dozen times, we both agreed it will be our last until a full refurbishment is done. Had we not have been attending a reunion we would have checked out and gone straight home. less

Me and my partner stayed for one night as a last minute get away. Could not fault it! Room was nice, spa and pool were absolutely amazing! Nice and quite, just really relaxed. First time we have been relaxed in a long time! Staff were all very friendly and always there to help. I can’t comment on the food as we didn’t eat at the hotel but we will definitely be coming back again! The only small problem was the taxi card reception gave us to use as we asked what number was best to call a taxi. After trying to ring for more than half an hour we didn’t get though to anyone. In the end we Google taxis in the area and ended up with 4bee’s !! He was great very friendly and on time. Overall we had a lovely stay and can’t wait to come back. less

We book the Gate House Suite for my wife's birthday. I was told this was a newly decorated suite! First impressions looked good. However, we soon discovered that the room had not been cleaned properly and the bed had not been changed from the previous guests!! We reported this straight way to the housekeeping manager and he said he would sort and get back to me in 5 minutes with a plan. 30 minutes later still waiting for him to back to us. I went to find him and he said he was going to get the room cleaned again and bed changed. Nearly an hours he said it was done and we thanked him. We went to try and get back into the room and key card now did not work, so had to got back reception and get that fixed. Finally got back in room and found the following disgusting dirt - * Mould growing on 2 skirting boarding. * Think dust still under the bed side table (very visual - not moving any furniture) * Mould on window frame and window sill. * Dead fly on window sill (After 2nd clean) * Broken sink tap. * Dirty drinking glass (lipstick on it) * Food bits on carpet * Cobwebs on inside of door frame. * Hand sanitiser wall dispenser in Reception and outside of Toilets by restaurant disgustingly dirty. Reception Manager said not sure why as every normally clean!! I did NOT stay after this and got a full refund. My wife was gutted as it was her birthday treat. less

It has taken a month for me to calm down from, quite frankly, a horrid experience at this hotel. I stayed the night before my wedding day in the hope that a pleasant sleep would best be found at a (so-called) luxury hotel. How wrong I was! The room was in many ways the standard of a typical hotel in the bigger cities of the country, despite costing £150 for the night. During the night, I was awoken at 1am by a deafening groan from downstairs, which lasted about 40 mins. Angry, and tired, I went down to investigate to find a staff member dragging tables and chairs along a wooden floor. He was unapologetic. The breakfast was buffet style, which in many ways sums up the hotel and its standards: it relies on its local reputation rather than innovation to survive. If you want a luxury stay - by the standards of 1997 - then consider this hotel. If not, stay well away. less