Old Hotel, Needs Some Love
I let a lot slide in a historic hotel like this, but when it's basic maintenance that clearly isn't due to the age of the hotel, it's hard to let it go. First, it wasn't awful. It did its job, and w... more
I let a lot slide in a historic hotel like this, but when it's basic maintenance that clearly isn't due to the age of the hotel, it's hard to let it go. First, it wasn't awful. It did its job, and was in a really good location, but it wasn't great. The staff here tried, but didn't really seem to know what was going on. Overall, the place just felt like somewhere that could just as easily had been abandoned 10 years ago, and like there would be stories of how the place is haunted. Maintenance issues were the problem - the shower drained incredibly slowly, it was a guessing game as to whether the door to the room would open, and there were a couple of other minor issues. There aren't a lot of good options in Juneau, so staying here is fine, but I might try something different next time.
My usual notes:
Comparison to others in chain: Hard to compare, as it is a historic hotel, but I'd say worse than average
Internet: Good enough (8 down/10 up)
Breakfast: N/A - don't think one is offered
Cleanliness: Pretty clean
Shower: Bad - doesn’t drain, short, no fan (vent did nothing)
Hard water: Maybe very slightly
HVAC: If it had air, I couldn’t figure it out.
Location: Good, right in downtown, walkable to everything
Noise: Louder than average (both from hotel and outside)
Staff: Fine, trying
Cost/Value: Average for the area, a bit expensive less
Aimon I, General Manager at Baranof Downtown, BW Signature Collection, responded to this review
Thank you for taking the time to respond, as we go into our closed season we have some plumbing updates to address some pipes that are to be replaced that became evident after our first seasonal closure last winter due to covid. All doors with be checked as well as all other rooms functions in preparation for our next season.