Pleasant stay over the Easter weekend. Staff all very helpful and friendly. We travelled with our 7 month son. There was no fridge in the room, so a member of staff in the bar kindly allowed us to put some freezer bags we had bought in their freezer so we could keep his food/milk cool, as it was a hot weekend. The swimming pool and spa area all lovely and clean, but slightly small - 2 people in the sauna pretty much filled it!. Food in the bar (didnt try the restaurant) was very good, but a little pricey. Room was ok, fairly standard, nice and spacious though- we had a double bed and single, and still room for a travel cot.
However, we did have a few minor niggles over the weekend; Firstly, there was no air-con in room, which was a bit of an issue on a hot weekend. However, we asked at reception for a fan, and were told one would be taken to our room, whilst we went for dinner, once we got back to our room, the housekeeping key was left in the lock! I know this was a total accident, and couldnt be helped, but was still slightly worrying that anyone could have then used it to enter our room.
The swimming pool/Spa only allows children between specific times, 8-10 and 4-6 I think. I totally understand why this is- no-one wants a relaxing spa ruined by screaming children- but it would have been good to know in advance (which we didnt!) when travelling with children. As we had booked for two adults and a child, it would have been useful to have been told this. We didnt book direct (used hotels.com) so maybe if booking direct we would have been informed, but it was disappointing to only find this out when we arrived. Lastly, on our last day, when we went to use the pool, we were informed they were "out" of towels, and were expecting a fresh delivery the next day, but in the meantime we would have to use the ones from our room! This was a surprise, as I would assume they could simply have washed/laundered the towels, but I guess this must be outsourced but even so, surely they could just do a quick load somewhere to get some towels for guests?
It was again just a minor inconvenience to have to go back to room to get towels, and then meant our towels were damp and chlorine-y, when we wanted to use them to shower before dinner later.
Overall, a good hotel, good facilities, and friendly staff, let down by a few minor issues which could have been avoided... I would definitely recommend, and would stay again though. less