Aristocrat Hotel, BW Signature Collection

Upon our arrival Erica was professional, knowledgeable, courteous and helpful. The check in process was seamless. Later in the evening, we needed a tad of service and Debbie was also professional, knowledgeable, courteous and helpful. The room was clean, accessible, on the 2nd floor as requested, with temperature comfort, nautical decor, (a favorite for us), wifi was good and Best Western was 'on point'. The staff members are an asset to Best Western, as well. This location is a High Recommend, incl.. for those on a budget, as well. less

We stayed at the Best Western in Half Moon Bay. It was a small hotel, but very clean and a reasonable price. We could walk next door to have food and craft beer for dinner. Our stay was enjoyable and we would love to visit Half Moon Bay again and would stay at this hotel. less

We are currently staying in the hotel. My family had stayed at the hotel before so we called to make reservation. We were assured at that time the there was a fireplace in the room and a nice view of the mountains. When we arrived no fireplace or view. When we arrived we were put in a handicap room facing a trailer park. We brought Lysol wipes just to wipe down the room although the website and front desk stated the room was cleaned prior to check in. We found that the room was dirty with crumbs and dirt on the side tables and surfaces. Especially based on COVID19 I would think the room would cleaned for the safety. I called the front desk and they did not respond or answer just put me directly on hold for 5 min. I asked to speak with a manager and the front desk told me that she was not in. Then I proceeded to ask if she could call me and she informed me later that the manager said it was she her day off and she would have the COO Jimmy call me. I never received a call and then we were asked to change rooms. My sister needed to store breast milk and the stated she could leave it in a community fridge. It was a debacle. I am still waiting on a response from someone. We are very dissatisfied. less

Hotel was hard to find as the GPS still listed as "Best Western". A few things spoiled the stay here: there is no microwave in the room; our refrigerator did not work and had to be replaced; no hand towels in the room, nor drinking glasses. Also lack of separate light in the entryway. The one light switch also controlled whole room. less

Stayed here for a weekend getaway, to get away from our own 4 walls for a bit. Our room was a King suite with fireplace, facing the rear of the property, overlooking RV park. Room was exactly as described and shown in pictures. Fairly quiet and lots of cute dogs traveling with their owners :) A good value for money - Extremely clean room and hotel overall, with friendly staff. Spacious room, great location next to Cameron's Inn restaurant/pub. The bed and pillows were super, super comfortable. Lots of COVID precautions in place to keep things safe - enhanced cleaning, no housekeeping service during your stay, everyone is wearing masks, etc. Breakfast is currently a grab and go format, and included water, juice, granola bar, yoghurt, wrapped pastry and an apple. Fitness center is currently closed, laundry room is open. Keep in mind, this hotel has recently changed it's name to the Aristocrat hotel, but it's still a Best Western property. less