We stayed four nights in a corner king semi-river-facing room even though we paid for river facing. Check in was quick, nice guy helped us. We arrived early around noon and our room was ready on the 10th floor. The first night was horrible, it was unbearably hot. We called the front desk on the second day and asked if maintenance could come and check our air conditioner out since only got air was coming out. A lady came and said the valves were turned off and that’s why it was so warm. She was in the bathroom where the panel is located above the shower. The bathroom is small and the shower is creepy with a very low ceiling due to it being the HVAC unit. The maintenance lady fixed it, and it was cool thereafter. The Pom was spacious and bed okay, not the most comfortable or uncomfortable we’ve encountered. It was fairly clean, but due to the pandemic, we always bring our own sanitizers with us to clean before unpacking. We just don’t trust overworked and underpaid housekeeping staff with our lives, it’s just peace of mind. Based on reviews we’ve read this past year, it seems a lot of travelers are doing the same thing.
We traveled by car from South Dakota to enjoy the resort, thinking the fitness center, hot tubs, pool would be open (we stay over 200 nights a year in hotels) only to find out the fitness center, hot tubs and pool (2 of the 4 day stay) were closed down due to the pandemic, and lack of business on Tuesday and Wednesday! The WiFi did not work well enough in our room to use, so we were forced to use our own hot spot to check work emails, etc., it was extremely frustrating. When we called the front desk to speak to someone about the $19 and change/day resort fee being charged when the amenities promised were not available, we were told it was due to the Pandemic, then high wind, then we were told by a manager it was lack of business. Then she said we are paying the fee for parking! Are you kidding me?? The entire top of the parking garage was completely empty, plus the lots! She agreed to refund two of the four nights of resort fees but then tried to justify the fee by saying all hotels charge them! This does not make it right, by any means, especially when you are not even providing the amenities included in the fee. The resort fee covers: - Complimentary 2 bottled water per stay (Did not receive) - Access to fitness center (Was not able to use) - Access to resort pool (Was not able to use, closed two of the four days) Access to hot tubs (Was not able to use) - Unlimited local and 800# calls (Used our cell phones for calls and WiFi since it did not work) - Self and valet parking (Seriously?, parked in garage - did not use valet since they were not working due to Pandemic) - Earn 300 base points and receive USD 15 in free slot play or USD 15 in free bet per stay (Did not receive).
We also purchased a pizza for pick-up at the on-site Italian restaurant, and charged it to our room. We provided our players card when we ordered it there at the outside podium and were supposed to receive a 10% discount and 15 points for every dollar, but did not. When we asked about it at check out, we were told the front desk manager was not there and would call us. Well, we noticed on our cc were charged the full amount and no one ever called us! Again, they dropped the ball. This was our first, and last time staying at this property...we would never recommend this “resort” to anyone! less