Ameniti Bay, BW Signature Collection

This place was AMAZING! Marc was beyond accommodating for my friends, family and myself. He was quick to respond when I had questions. I came here for my wedding and many of my out of town friends and family utilized this hotel. I have nothing but great things to say about this place. Strongly recommend. They let me use their meeting room for the reception, gave me an upgraded suite the day of my wedding. Thank you for making this such a great experience! less

Our stay at this BW was great across the board especially the breakfast service. Our only knock was the water pressure on the 6th floor was very low, sometimes down to just more than a trickle. It just made for longer than needed showers. Everything was great, cleanliness, hospitality, the pool, and location with restaurants nearby. less

We really enjoyed our stay! We were really comfortable and satisfied . Our kids loved the shower and the balcony. The staff was awesome and very friendly. We will definitely recommend to family and friends. less

As many positive reviews as I see about this place, it sure isn't representing my overall experience. Pre-Covid, I would have given this place a 5, but now that the CDC, states, counties, cities, and corporations are all individually deciding what is safe for everyone, in addition to what is just safe practice, I cannot rate this place anything above a 1 due to rules not being followed regarding face coverings. This is a Best Western affiliated hotel, which means that they are supposed to represent Best Western's reputation and follow their rules. It is stated on Best Western's website that face coverings are required in public indoor spaces. That statement is a blanket statement and means everyone, especially staff, need to have face coverings. On more than one day, I observed MANY guests NOT wearing any face covering in the lobby and breakfast area. Not once did I see or hear any staff members asking guests to put on a face covering. Also, every time I saw the manager, they were observed not wearing a face covering at all. I saw someone else interacting daily with the manager who was not wearing a face covering and also approaching guests closer than recommended distance. I also observed a housekeeper not wearing a face covering in the hallway as I walked by them. Staff members need to follow the rules themselves in order to set the example for guests to also follow the rules. Staff need to enforce the rules by telling guests to put face coverings on. Management also needs to follow the rules. I stayed at a Hilton right after this stay and I observed all staff wearing face coverings and also observed staff telling guests to wear face coverings. Safe practice can be done, if the staff follow the rules and tell others to follow the rules. If anyone cannot follow the rules, they can be refused service and asked to leave. less

Excellent and breakfast . People extremely nice and professional. Free parking and wifi . Very close to lake Nathan Benderson. Perfect for athlètes event . The hotel is 5 minutes from the very nice complexe mall. The only downside was the pool located in front the parking lot. less