Zante Park Hotel, BW Premier Collection

Myself and my boyfriend booked 7 nights in Zante at the Canadian Hotel however there was a mistake with our booking so had an all expenses paid night at Zante Park as it’s their sister hotel. Very nice hotel, friendly staff and a terrace with pool for relaxing from our room. Brekkie was included, typical all inclusive food but nice enough and lots of options less

The hotel doesn't correspond to 5*hotel at all. Our room wasnt destinated for a 4 beds (2adults, 2 kids-3and 7 years old). We hadnt even the space for our 2 languages! The beds were all over the room. I visited 2 other rooms with attention to exchange but they were all the same size. The food: you will always find something you can eat. I wasn't starving. But you should not be too demanding. Not too much meat, no sea food, old bread, chemical deserts.. Once we had "the skin of potatoes" with Cedar cheese.... The drinks are terrible! Not a real juice. So it doesn't even motivates you to drink their cocteils. The snacks in the afternoon were like a bad joke - sandwich with nearly nothing inside, imitation of cookies and ice cream of identified taste. The only positive thing on this hotel is their Spa and Beauty salon. The ladies are very nice and helpful. The public beach was dirty (cigarettes, plastic), no public toilets or shower. Even if the sea water was really clean, we saw the turtles,we visited Zante, we rent the boat etc.i would not come back to Zakynthos. There are much nicer islands in Greece that I can recommend as well as the hotels. (Santorini, Mykonos, Crete, Rhodos). less

Food was terrible the place was grotty and really not good for kids we booked with Thomas cook who lied though there teeth beware there was cars everywhere we got flee bits all over us and if you want to sit on the sun beds on there part of the beach you were charged €6 a day disgusted with the whole place. less

An amazing hotel. We had returned to this hotel after 25 years of marriage and was so glad we did! The hotel was clean, staff were great, food was amazing! We was upgraded to a room with a private pool which was out of this world and made our holiday! Has a back massage at the Spa which was brilliant. Will definately go back. Thank you Zante Park for making our holiday. One to remember. Xx less

Hotel and rooms were very clean. We booked a suite with four poster bed but would have preferred a swim up room. Asked reception if there were any available and were told they were all booked however we were the floor above and not one family occupied the swim up rooms near us the whole week we were there. The reception staff were rude. The staff around the restaurant were rude and lazy. The only great member of staff (apart from the housekeepers) was the young man who helped behind the swim up bar as well as clearing all the glasses, plates and food from around the swimming area and replenishing the snack area. He never stopped working and put the older waiters to shame who just stood about. A few times I cleared up people’s food etc from the tables at lunchtime and dinner because the waiters were too busy standing chatting. The towels issued for the pool area is just crazy. You have to leave your towel in your room and housekeeping will give you another one when they clean your room. BUT how do you go to the pool without your towel??? We did ask George the “general manager” about this and he said go to reception and on the occasion we did they said we would have to wait!!! Why not have a box where you drop off dirty ones at any time of day and be issued with a card and collect new ones with the card like other hotels do??? People were complaining about the noise some kids were making coming home in the early hours. It goes both ways as we were woken early by little children screaming down the corridors at 6-6:30am so these things just have to be tolerated both ways. As the “all inclusive” finishes at 11pm I can’t believe that the security men even stopped my boys playing pool too. They made a point of taking cues and balls away to stop them which is ridiculous. Need to be a bit more aware of the older customers needs. Great location for beach, other bars and restaurants but staff could do with a course in customer relations - especially the waiters and reception staff. less