Gleddoch Hotel Spa & Golf, BW Premier Collection by Best Western

Me and my new husband stayed in the Clyde suite - expensive but worth it 100% The staff are so friendly - we had room service food and it was very decently priced!!!! I am so happy to have spent my second night as a married woman in that hotel <3 less

What a pleasant experiance in beautiful surroundings All the staff go out of their way to make the stay as relaxed as possible. This was our second visit as a base to go into Glasgow and spend time enjoying the hotel and its facilities. The leisure centre especially is worth the stay. less

We stayed last night for our anniversary, we bought the 5pm deal which is an overnight stay, spa facilities, 3 course dinner with Prosecco and breakfast. Check is was easy and all staff are pleasant, they go out of their way to help you and all are chatty. Thanks a lot to the girl who went and got me a key for the locker at the spa pool when I had forgotten to collect it, I didn’t have to ask for help, she just offered, I was a bit flustered cause I couldn’t find my boyfriend, little things like that are remembered :) The room was clean and the bed was comfy. We were in room 20, unfortunately there is some kind of problem with the shower drain or toilet because the smell in the room wasn’t great when we arrived, the smell stayed for the whole time but I guess we got used to it as we ever only noticed when we had left the room and come back. The spa was chilled, clean, not too busy. The pool is heated. Unfortunately the outdoor hot tub was shut most of our visit. Dinner at Vista was tasty. We got a little complimentary snapper fish amuse bouche, a cream cheese salmon pot to start, chicken and veg with potato for mains and sticky toffee pudding for dessert. The food was delicious. I found the portion sizes of the mains be a little on the small side, but I know some people do prefer that, and as they are going for the kind of fancy food menu, dishes do tend to be smaller. Not sure what happened to my chair, but the back support was all wet toward the bottom, left my trousers wet, not sure if the chair had been cleaned before diners came in. Our waiter Farouk was pleasant and very helpful. We did find the dining experience a little too rushed, every dish was brought out immediately after the other, we arrived at 7pm and we had picked our dishes, picked a wine, and finished eating by 7.30pm. The other diners were in and out fast too. We stayed a little longer to finish our drinks then headed to the bar called Nineteenth. The bar was very, very, quiet, quite brightly lit at night time, some quiet background music playing but it was classical hotel reception background music, it wasn’t really our kind of relaxed place to chill but we didn’t want to head back to the room at 7.45 so we stayed for an hour or so. People later commented that the Nineteenth bar could be so much better, it’s a great space, dim the lights a little, have some mixed age music playing in the evenings, maybe someone singing or playing guitar at the weekends? Change over the tv channels. The 5pm deal seems to attract 20s and 30s couples to the hotel so it would be nice to make it a bit more attractive to that type, even 60s and 70s couples, friends or people on business, Everyone likes a bit of music and a chilled atmosphere in a bar. I’ve never seen a bar so quiet. There were just 2 other couples in there when we left. However, we then headed to the small Dram bar, where we met a really great barman, sorry I forgot his name (again!) But he made our night, he was very knowledgeable about whiskey and gin, funny, sociable, a gab, and it was more our kind of atmosphere. You can tell that the guests warm to him and feel more relaxed in that bar, he is an asset to the industry and hotel and definitely deserves some kind of bonus for going above and beyond in his drink recommendation skills, banter and patient manner. We sat at up at the bar chatting to a couple of polish guys and an English couple and ended up having a great laugh, just the 6 of us in the bar until 2am with group polish vodka shots, whiskey chat and teaching them all Scottish slang. A night to remember. Unfortunately we didn’t make our breakfast or spa the next day because we were so hungover haha. Overall we had a nice time and we will be back at some point. less

My sister bought me the overnight deal in their executive twin room with use of the spa facilities and 3 course meal as well as a spa treatment the following day for my birthday. We both stayed here Sunday 29th September. It was an amazing stay with gorgeous food lovely modern rooms and quality style throughout the hotel. Their young boy that served us at dinner is an asset. He genuinely wants to strike up conversation with you and wants to give you the best service. Unfortunately the hotel prevents him & other staff being able to give that 5* service. Another asset to the hotel is the young girl with the tattoos who gave me my scrub treatment, she genuinely can make you feel comfortable and relaxed even when your half naked! However there were a few issues that, if they weren’t there, this hotel would have been easily 5*. Firstly, reception explained that our room wasn’t ready on time due to having lack of staff and that we could wait at the nineteenth bar for a drink and they would come over with the keys. An hour went by and no one had approached us and we were eager to settle in so we could have the most of the spa facilities so we called down to reception who said the keys were just coming. Another 15 minutes went by so we called down again to check where this key was. Luckily the man with the key finally arrived. Checking in over an hour after check in which is already later than most being at 3pm was very frustrating as they would have charged us £10 each for the using the spa facilities earlier than check in. The same guy who served us at dinner arrived with 2 glasses of Prosecco and an apology which we appreciated. During our wait for the room we wanted to have mimosas however the barmaid said there was no orange juice but later on in the dram bar there were cartons of the stuff and plenty at breakfast which was in the nineteenth as well. When my sister mentioned to the barman that we couldn’t get orange juice earlier that day he took off money for our round of drinks and asked what girl it was that served us so think we may have got her into trouble. It was obviously just laziness from her not to get orange juice for our drink. Next thing was the outside hot tub being closed for most of the time we were in the spa. When we had the chance on Sunday afternoon, we hardly got 10 minutes when we were ask to leave as they had to close it and after getting up early on the Sunday to get the most out of our stay. It was closed for the full time we were there. There is one inside and I understand that there’s checks that need to be made but it is just frustrating when the outside tub and views is the reason most chose this spa spot. Another is although we get our meal in with the deal, we had to sign to say we had received it. I don’t see why this is necessary especially when your signing a receipt which looks as if your adding the money to the room. This didn’t feel right at all and this should be looked into & changed as it is unnecessary and looks as if your agreeing to pay for the bill. Also we ordered drinks with our dessert which the barmaid must have forgotten about as we seen the waiter go to her after we ordered them and when he noticed we hadn’t had them he rushed to make them for us. Good on him for trying to correct someone else’s mistakes. Everyone that stays has 20% off spa treatments however even getting this off my treatment was a bit of a fight as they asked for the slip that explains this which is in the room. It does not say you have to take this when paying and it’s obvious to see if you’ve stayed with them or not so again an unnecessary annoyance. Lastly, this isn’t a fault but just an FYI there is a lot of stairs involved especially if your on the top floor. I am using walking sticks at the moment so found it hard work but good exercise as well as relaxing. There might be elevators that aren’t service ones however I didn’t see any. Again it sounds as if I’m moaning a lot about this hotel but if these thing could either change or be corrected or improved then this would easily be a 5* hotel and an amazing getaway. It’s meant to be a relaxing holiday however these things make it hard to be relaxed when you have to have your back up ready to argue against something or when your rushing to try and fit everything in due to a late check in. less

Golf was fine, course pretty wet. The nineteenth cafe was poor. Service was very, very slow for tourist prices place and after waiting an age for food they got the order wrong despite checking details with us while we waited. Very poor service. less