Gleddoch Hotel Spa & Golf, BW Premier Collection by Best Western

I stayed at Gleddoch hotel and spa for a night away with my boyfriend. The lady at reception was very welcoming and chatty however it was quite difficult to hear what she was saying as a wedding was going on at the time. Maybe you could have a separate area for wedding guests and guests checking in to stay in your hotel? Our room was lovely when arriving and had everything we needed. Some of the paint could of maybe done with a freshen up as there were some marks on the walls however other than this we loved the room. The spa was lovely and we really enjoyed our time here. Was a real shame about the outdoor hot tub as this was one of our selling points for the hotel and was told when arriving they were shutting it and to use it straight away. We couldn’t use it as it was being used up until being closed. Dinner was lovely. We had three courses of the market menu and our complimentary glass of fizz. Really tasty meal and the staff were very good. The service was slow at times whilst waiting for our drinks but not anything too much of a drama. We had drinks in the lounge afterwards which was lovely and peaceful however it was quite cold in here (might have been because I was near the window however it was closed so shouldn’t have affected this much) We also had a drink in the gin bar. We loved it here great decor and really comfy seats. The man behind the bar was very helpful and chatty. Would of been nice to have a little bit of music in this bar. Breakfast in the morning was pretty disappointing. The buffet was cold and I was unable to eat it and it was as if it wasn’t being replenished or kept fresh with only 2 pieces of bread left. There was no option for any other eggs other than scrambled and there were no sauces available. There was a menu on the table for alternative dishes from the kitchen but none of this was mentioned to us. Check out was fast and we had the same lovely lady at the desk. The goody bags were a great quirk to the hotel. less

Fortunately, the spa experience and massage by Stacey was amazing. This was the redeeming part of our stay and would return for this reason, although if I was put in a filthy room again I would not give another chance second time round. If I was to return to the hotel I really would expect a clean and hygienic room. Was also disappointed with extra touches-I explained that I was treating my best friend with a surprise night away for her 30th birthday. This took me a lot of time to plan, not to mention paying a fortune for the full stay. I had stated her name and I would pay for any added touches. However, this was not delivered at all. And then we were put in a filthy room, I was embarrassed and extremely disappointed. When notified reception of our dissatisfaction I was told that she was the only member of staff tending to a busy reception and would get back to me. Unable to take shoes off and relax in room whilst waiting for return call we were unhappy with amount of time wasted waiting for complaint to be dealt with. Initial receptionist nice, however we felt a little underwhelmed with lack of apology or urgency. Explained the room was covered in hair including en suit, floor filthy- stained and evidently not hoovered. Bathroom had no finishing touches, no towels provided. View stunning and helped with disappointment. Male colleague joined reception and was much more confident in dealing with issues. Female took us to alternative room. Meanwhile we have dragged luggage in and out several times with no offer of assistance. To then be shown a dark and noisy room right at the front of hotel. Room was warm and stuffy so had to open windows in room, this meant lots of noise from cars and guests coming in and out. Not the relaxing, peaceful stay i expected . Expressed to female that still not satisfied with room, to be offered no other option. Added breakfast, room service for £25, to be given cold and dry content. Sausage and bacon undercooked and tasteless. No toast provided with poached egg as asked for. Would have thought this was fairly common service. Egg very runny and unable to eat without toast. Fruit salad average at best. Don't waste your money. And porridge hard and clumpy and also very bland. I am devastated my experience with my best friend was ruined by the lack of fundamental service. We decided to make memories instead of a memorable gift. So an overnight stay with inedible breakfast and a crawling room that cost me £230 was a sore one. The spa facilities and views are what I would return for. I plan to share my review with my social media network including medical professionals, nurses and hairdressers. Would love to be offered a better standard of experience as I fell in love with the awesome views, chilled environment and cool outdoor hottub in the rain. Please change my mind gleddoch!!! less

The Hotel is situated inbetween Greenock and Paisley and is only 20 minutes drive away from Glasgow City Centre. The rooms are well presented and spacious and are great value for money. The staff are very friendly and helpful and the amenities are great. less

My husband and I went with friends as we had got a meal deal. I was shocked at the waitress who was not at all friendly , we were booked for 6pm and when we approached the restaurant one minute before 6 we were not allowed in. We asked for a window table and were told no the table was too small, rubbish.The meal was cold and very small portions. We complained and the gentlemen were offered a sweet, my friend and I were already having a sweet off the deal so we were not offered anything, disgraceful. Gleddoch House years ago had a great reputation but unfortunately this has changed dramatically for the worse. The young gentlemen waiter was talking to us and it was obvious the Manager of the restaurant was not happy. After the meal we went into the lounge, it was more like a children's play room and most disturbed to see a dog wandering about the tables as people were eating. I cannot believe how this place has changed, and how bad the meal was. less

So my girlfriend booked this for my birthday, drove up and the location is fantastic, great views out to the Clyde but weather was crap. We arrived early and room was not ready which was cool and we just went to the bar with the receptionist saying she would phone us when ready, no phone call ever came and we had to go back to reception a hour after normal check in to get our key, no big drama but thought it needs highlighting. Got to room, fantastic great bed, clean room and quality shower, no complaints at all there, hot tub outside in rain was awesome and really enjoyed the facilities in the pool etc. Food great and breakfast also spot on, overall a great overnight stay, would highly recommend and ignore the critics who moan about minor things. Would definitely stay again. less