Loved it and hated it.
16/08/2019 J7953EBamandam, Glasgow, United Kingdom
Fortunately, the spa experience and massage by Stacey was amazing. This was the redeeming part of our stay and would return for this reason, although if I was put in a filthy room again I would not gi... more
Fortunately, the spa experience and massage by Stacey was amazing. This was the redeeming part of our stay and would return for this reason, although if I was put in a filthy room again I would not give another chance second time round.
If I was to return to the hotel I really would expect a clean and hygienic room.
Was also disappointed with extra touches-I explained that I was treating my best friend with a surprise night away for her 30th birthday. This took me a lot of time to plan, not to mention paying a fortune for the full stay. I had stated her name and I would pay for any added touches. However, this was not delivered at all. And then we were put in a filthy room, I was embarrassed and extremely disappointed.
When notified reception of our dissatisfaction I was told that she was the only member of staff tending to a busy reception and would get back to me. Unable to take shoes off and relax in room whilst waiting for return call we were unhappy with amount of time wasted waiting for complaint to be dealt with. Initial receptionist nice, however we felt a little underwhelmed with lack of apology or urgency. Explained the room was covered in hair including en suit, floor filthy- stained and evidently not hoovered. Bathroom had no finishing touches, no towels provided. View stunning and helped with disappointment.
Male colleague joined reception and was much more confident in dealing with issues. Female took us to alternative room. Meanwhile we have dragged luggage in and out several times with no offer of assistance.
To then be shown a dark and noisy room right at the front of hotel. Room was warm and stuffy so had to open windows in room, this meant lots of noise from cars and guests coming in and out. Not the relaxing, peaceful stay i expected . Expressed to female that still not satisfied with room, to be offered no other option.
Added breakfast, room service for £25, to be given cold and dry content. Sausage and bacon undercooked and tasteless. No toast provided with poached egg as asked for. Would have thought this was fairly common service. Egg very runny and unable to eat without toast. Fruit salad average at best. Don't waste your money. And porridge hard and clumpy and also very bland.
I am devastated my experience with my best friend was ruined by the lack of fundamental service. We decided to make memories instead of a memorable gift. So an overnight stay with inedible breakfast and a crawling room that cost me £230 was a sore one.
The spa facilities and views are what I would return for.
I plan to share my review with my social media network including medical professionals, nurses and hairdressers.
Would love to be offered a better standard of experience as I fell in love with the awesome views, chilled environment and cool outdoor hottub in the rain.
Please change my mind gleddoch!!! less
JamesA4857, General Manager at Gleddoch Hotel, Spa & Golf, responded to this review
Thank you for taking the time to provide us with feedback from your stay with us.
I am saddened to hear of the issues that you encountered and I can assure you that this is not normal practice at Gleddoch.
Can you please contact our Guest Experience Manager, Paula at firstname.lastname@example.org so that she can investigate this matter further?