Dated property - could be so much better.
From the outside the manor house looks lovely, however our experience was very negative. Our room allocated was on the ground floor in an annexe and it was very dated, full of mismatched furniture tha... more
From the outside the manor house looks lovely, however our experience was very negative. Our room allocated was on the ground floor in an annexe and it was very dated, full of mismatched furniture that looked like it had been sourced from charity shops, a bathroom equipped for mobility impaired which is fine but it was mouldy and smelt to the point we decided not to shower in there wanting to spend as little time in it as possible. The bathroom was also nothing like the nicer ones pictured on the website. Considering I had brought my daughter away for a spa weekend and we intended on having face masks etc on in our room after using the pool, this was a massive disappointment.
The worst thing however was the noise that started at 5.20am the Sunday morning with people up above us, walking around (believe me - it sounds like its elephants up above you) what sounded like furniture being moved, loud voices, loud TV. I actually assumed due to the noise and the appearance of the upper part of the annex that it was staff quarters which may have gone someway to explain people being up so early. at 6am I had had enough, got up and dressed and walked to few seconds distance across into reception which is supposed to be 24 hours - no one on the desk and a sign saying ring a number if you had an issue. In the end my daughter and I decided to leave at 7am approx as we couldn't get back to sleep, I passed my concerns across to the young lady who executed our checkout ( she took my mobile phone number but no idea why as no one contacted me) who didnt seem that interested.
The Spa area is ok, it did get busy as its obviously open to non residents as a gym etc, and the cleanliness of the changing areas could be improved bit otherwise that part was ok, the hotel itself needs cast improvement on the inside. less
Jonathan Summerton, General Manager at Dower House & Spa, responded to this review
Thank you for your feedback.
I would like to apologise for a disappointing stay this time around.
I am sorry that you found the bathroom to smell. We are just about to begin refurbishment of our accessible room and bathroom.
We do not have any staff quarters at the hotel, I do however take on board your comments.
We are continually making changes to improve the hotel building which has recently seen the refurbishment of both the conference rooms and the restaurant. We are as I say about to start another program of refurbishment on some of our rooms.
I do hope that you will return and see all of the fantastic changes that we are making for yourself .