05/04/2019 David H, Bury, United Kingdom
We stayed with two friends on a "WInter warmer" break for two nights, and couldn't have had a better time. We arrived early and parked at the front of the hotel. and the receptionist confirmed that ou... more
We stayed with two friends on a "WInter warmer" break for two nights, and couldn't have had a better time. We arrived early and parked at the front of the hotel. and the receptionist confirmed that our rooms were ready for occupation. After leaving our luggage in the rooms we went for a walk round town before coming back to enjoy our complimentary glass of wine and cups of tea or coffee.
The heating in our bathroom was not working, but the manager moved us to a different room without any hesitation. The new room was spacious with nice bright bathroom, overlooking the garden. We were next to the main road but were not disturbed by the traffic at all.
We made the most of the hotel's spa and pool, and I spent three occasions in the gym or pool. It was not at all overcrowded as some spas are, and there was always room in the pool, steam room, sauna and jacuzzi.
Breakfasts were served in the restaurant and the waitress and restaurant manager who served us were really pleasant and helpful. There was a cold buffet and our mains were cooked to order, and came very promptly.
Our evenings were spent in the bar and lounge, where there was a choice of two quiet areas or the bar area with the log burner. Our package included a two course meal in the restaurant (supplements for certain items or a third course). Over the two evenings we chose a variety of dishes between us, and all our meals were plentiful, hot and tasty.
All the staff at the hotel were really nice and friendly, and it really was a pleasure to stay here. We will definitely return here - it is a great base for the North Yorks Moors or if visiting Harrogate, which is just a bus or short car ride away. less
Jonathan S, General Manager at Dower House & Spa, responded to this review
Thank you so much for such a fantastic review.
We are all so pleased that you all enjoyed your stay with us and your feedback is greatly appreciated.
The team really are inspired by your response as it is so uplifting.
Please do return and see us all again soon.