Logged in to Trip Advisor to leave a review about disappointing experience yesterday only to find a review I'd started to write a few years ago but hadn't sent. (I've left it below)
The staff are great. But the food? It's a poor pub menu & badly delivered at that. Pizza is a frozen base. A side salad? One undressed lettuce leaf. Literally.
This should be THE place to go in Knaresborough for a salad in the garden or cosy sunday lunch. But it insists on behaving like a Travel Lodge. What a waste. What an ANNOYING waste of an incredible property. Why can't they hire a proper chef (not a bad pub cook) and offer lovely salads, and stylish service. It might be an idea to take all the (very good and well meaning) front of house staff to an actually great hotel - maybe Hotel Du Vin in Harrogate - to see how it's done.
Basically Best Western have turned this into a posh travel lodge for people who are happy at Weatherspoons. Fine. But it's a damn shame for the many people in town who actually like elegant but friendly dining and find themselves at a loss as to how this beautiful, flagship building is being wasted.
Below - my previous experience one Christmas. The place does not get better.
We went for dinner on Christmas Eve. Whilst the staff are nice, they are untrained. Who thought it was a good idea to allow a waitress to dress in full 'elf' costume? Fun, for say, an early seating for children, but Same elf insisted on referring to everyone as 'sweetheart' and 'love' etc. We were paying for dinner, not a bacon butty in a transport caff. Maitre 'D didn't take coats, kept eyes down to avoid bringing drinks. A requested individual bottle of sparkling water just turned up without a glass - they didn't seem to realise both wine glasses would be required for white and then red wine. Ice had to be asked for separately. The starter was frozen battered prawns from Iceland or similar. The sea bass, incidentally was very good and the chef knows how to cook vegetables properly. All in all, it was cheap but by golly it felt it. HR really need to look at staff training here - it's not their fault they work hard and try their best, it's a management issue.
Long sigh. less