Uncontrollably hot room, and overpriced
15/10/2018 JohnWoodford, Stockport, UK
On arrival, we found a dehumidifier going full tilt in our room, with the hose feeding out of the open window. We wondered if there had been a smoker there; but we weren't bothered as there was no sme... more
On arrival, we found a dehumidifier going full tilt in our room, with the hose feeding out of the open window. We wondered if there had been a smoker there; but we weren't bothered as there was no smell. How naïve we were! We had to close the window at night as the room was very noisy with outside revelry - and the room got steadily hotter, despite it being a cold night and all the radiators being turned off. When we reported this on departure, the staff didn't sound at all surprised! Quite apart from that, the hotel just didn't exude a classy feel, despite the high price for a standard room. On the plus side, the staff were all very friendly; and the sound of the minster bells was lovely. less
DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Thank you for your recent review though I am obviously sad to read its content. I cannot find any reservation under your name to explore when you stayed, which room etc so i can investigate your comments. If you do read my response please do not hesitate to contact me directly email@example.com so we can discuss your review and stay in some detail. However I am delighted that you found my staff to be friendly and you loved the Minster bells (would you believe some guests dont), everyone has a different expectation of a hotel stay, a restaurant meal, travel, shopping, what is value for money to one person is too expensive to another- suppose thats what makes life interesting.Please note we are a fully non smoking hotel.