Fantastic hotel in a beautiful city
19/09/2017 Janet D, melbourne,aus
The hotel is an easy 10 min walk from train station and right opposite York Minster. We were given a room upgrade on arrival which was lovely. Staff were always smiling and extremely helpful, they wen... more
The hotel is an easy 10 min walk from train station and right opposite York Minster. We were given a room upgrade on arrival which was lovely. Staff were always smiling and extremely helpful, they went over and above, nothing was too much trouble. The room was spacious and clean with a lovely big bathroom. There was a fridge and safe in the room, free water, tea coffee and biscuits were a nice touch. our room looked over the park opposite. I would have given it 5 stars however our room had no air conditioning so it got quite warm in there, they supplied a fan but I don't think that would cut it in the summer. We had to lift window right up to cool the room down which meant we then had to listen to the noise outside. Other than that we absolutely loved this hotel and the beautiful city of York less
DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Janet D,
Thank you for your lovely review following your stay in our "fantastic" hotel. I am so pleased that you found all my team to be always smiling, and extremely helpful. We do not advertise air conditioning as we do not have a permanent system, we do have several portable units, we would love air conditioning but due to our Grade 2 listed building status and in a conservation area, - not a chance that the local planners would allow it- we have tried many times. I trust you had a enjoyable visit to the rest of the UK and hope one day that you may return to the hotel when once again visiting our beautiful city.