Good Food, Very Good Staff, BUT very small beds
19/05/2017 Flowingfast, Hertfordshire
We visited York for a fmaily wedding and decided to spend a few extra days, to look around the city, so were quite excited to find this hotel right next to the Minster and the town centre - excellent ... more
We visited York for a fmaily wedding and decided to spend a few extra days, to look around the city, so were quite excited to find this hotel right next to the Minster and the town centre - excellent location.
Upon arrival, made very welcome by friendly staff, who parked car with no fuss, checked us and was shown to our room - excellent service.
However, we should have guessed what our room was going to be like when we walked down this very narrow corridor on the third floor, and was shown into an equally very small narrow dark bedroom, with a double bed to match. A bathroom with no window.
My wife an I are not large people, but we could not move in thew bed without hitting each other, and so our sleep quality was awful.
The saving grace next morning was the excellent breakfast, and once again the excellent staff and service.
However, because of the bedroom, and the price we paid, it is unlikely that we will return here because we value the quality of our sleep, and we just did not get that for the nights we stayed less
DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Thank you for your recent review, I have tried to guess which room you occupied but cannot as assume flowing fast is your TripAdvisor screen name? All our rooms have a minimum of a standard double bed and I am once again assuming you booked a small cosy double which does have a standard double bed and are as advertised 3/4 the size of our standard double rooms. I am sorry you did not get a good nights sleep. I am not quite sure how you can advise other guests not to have a room on the third floor when in fact there are many other larger rooms, with larger beds that also have the most amazing views of York Minster on that floor. Too finish on a positive note I am pleased to read that you enjoyed our food and my excellent friendly staff and lets hope one day that you may return to the hotel.