Small hotel which aims big
18/02/2017 Adrienne S, Canterbury, United Kingdom
Recently returned from a four night break with friends at this lovely little hotel. Two things set it apart from the crowd.....its position and its staff. Without exception members of staff go out of ... more
Recently returned from a four night break with friends at this lovely little hotel. Two things set it apart from the crowd.....its position and its staff. Without exception members of staff go out of their way to make guests feel welcome and to offer an excellent level of service. We stayed in a cosy double which looked over the Minster - noise from outside was minimal despite having the window open due to the warmth of the room. Nice touches included well replenished tea and coffee making facilities including fresh milk on request and plenty of toiletries in the bathroom. The room was also cleaned to a high standard. Breakfast was the only meal we had in the hotel because we were so close to a wide variety of restaurants, however, there was plenty of choice,the quality of food was very good and the staff were friendly and efficient. All in all a lovely place to stay. less
DeanCourt, Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Dear Adrienne S
Thank you for your review following your recent four night break. The two things which you have said set us apart from the rest is our position and our staff, we are fortunate that our location is arguably the best in York but to continuously receive praise for our staff is particularly rewarding.
Anna and her team in housekeeping do a great job in keeping our rooms to such a high standard, John and his team in the kitchen are always looking to impress our guests and although on this visit you only had breakfast with us our lunch and dinner options might be worth a try next time. We hope to have the opportunity to welcome you back to the hotel in the future.
Deputy General Manager