3 day visit to york
02/12/2016 mary k, Oxford, United Kingdom
We went to york for three days for a break, the hotel staff were all really friendly, thanks to Stephen (think that's was his name) for finding us a pub to watch the rugby in cheers, we had a family r... more
We went to york for three days for a break, the hotel staff were all really friendly, thanks to Stephen (think that's was his name) for finding us a pub to watch the rugby in cheers, we had a family room as that was all was left when we booked, it was a good size very clean and tidy, the poor point was bed was uncomfortable we didn't sleep much, think mattress needs changing, we enjoyed the location of hotel lots of shops and restaurants near, also very close to minister, a special Thank you to booking staff as we had to change our plans due to a family bereavement they were very helpful in this situation, less
DeanCourt, General Manager at Dean Court Hotel, BW Premier Collection, responded to this review
Thank you for your very nice review. Stephen is my Deputy Manager- he also likes his rugby and would have gladly gone to watch the match with you- good job he was working ! Al our mattresses are turned regularly and replaced as per the manufactures instructions, I will go and test it !! Sorry you had to alter your plans, and pleased we could amend your booking accordingly. Lets hope we see you again in the future?