DO NOT STAY HERE! There are 3 hotels across the street, STAY THERE! The only good things about this hotel is the location, a working microwave & an iron that doesn't stain your clothes. All of the pic... more
DO NOT STAY HERE! There are 3 hotels across the street, STAY THERE! The only good things about this hotel is the location, a working microwave & an iron that doesn't stain your clothes. All of the pictures are photoshopped because the actual room is dingy/dark AF! Only the lobby/1st floor area is bright & looks like the pictures promoted.
>THIS IS NOT OWNED BY BEST WESTERN so don't be tricked, they're a privately run hotel.
>Staff: gave no proper greeting or appreciation during stay, not welcoming & the afternoon guy is slow.
>Guests: I saw people come in this hotel with blankets & bags of clothing like they live there
>It's Promise: "industry leading cleaning experience", I saw no one wiping down anything in the hotel to keep things sanitized. I saw 1 housekeeper and lobby attendance for my entire stay of 4 nights, they're not cleaning ANYTHING. They're also promoting "housekeeping provided daily" we were told, after inquiring about a Do Not Disturb sign, they only clean rooms on the 3rd day. On the 3rd day no one had cleaned my room & when I called to inquire they said "your room isn't on the list". Housekeeping supervisor offered clean towels & cleaning the next morning, both were pointless offers. Mind you someone was next door cleaning a room & neither the housekeeping manager nor lobby attendant knew who that person was TF!
>Room: After checking in I saw the room was nothing like the pictures & asked to be moved to another updated room. The first room (7th fl) was also small and cramped for a room that was supposed to fit 4 people comfortably. The second (2 queen size bed) room (5th fl) had more space though the desk blocked the refrigerator so I had to put the chair in the closet to get a clear path. >The TV was not connected & ready for guests arrival.
>The iron board was horribly stained and there were no outlets next to the beds.
>There is no password to the free wifi which means anyone close enough to the hotel can use it & slow up/hack guests usage/information.
>Bed: not firm, made squeaking noise, headboard is positioned under the air conditioner
>Bathroom: stain in tub, rusted toilet, loose door knob, shower only gave hot water, piece from ceiling above shower was left on the side of the tub (something could've crawled through the hole) sink was clogged & cracked, paint on walls were peeling.
>Damages: door to cabinet w/ refrigerator & microwave was off the hinge less
Rebecca Potts, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for providing your feedback. We are working hard to improve our hotel and service, and hope that you'll consider us for a future stay in NOLA.