09/01/2019 Roam31263217011, Plano, Texas
Stop allowing people to smoke cigarettes in the hotel! The 2nd and 4th floors reek of cigarettes, even though it is aupsuppo to be non smoking. Rude front desk person at night acted pissed when we ask... more
Stop allowing people to smoke cigarettes in the hotel! The 2nd and 4th floors reek of cigarettes, even though it is aupsuppo to be non smoking. Rude front desk person at night acted pissed when we asked for a different room due to the smoke issue. The water was shut off for hours the last night we were there and they didn't deliver a notice under the door until AFTER it was turned back on. The room was not clean. Dust everywhere, pee on toilet seat dried up, tables not wiped off. Yuck! No actual mattress cover under sheets. No comforter or heavy blanket to sleep with, just a thin one and sheets. When there is a water problem that needs repair, let people know! Don't allow staff to treat customers like they are a bother when they ask for something. Pre requested items not in the room when we arrived. Got stuck in the elevator that only partially works. I wanted to go somewhere else but there was a fee for cancellation... I will never ever stay there again. This was for my honeymoon! less
AllysonC252, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Thank you for taking the time to share your experience of your recent stay at our hotel. It is through feedback such as your that we are able to continue to improve upon the service that we provide to our valued guests.
I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not change the outcome of your experience, I do extend it with all sincerity. This level of service and accommodations is certainly not acceptable and will be addressed with each department manager and their team.
Again, our sincerest apology for your experience.