13/11/2019 Maria C, Bayonne, New Jersey
We arrived later than check in time and the room was not ready. We noticed that multiple groups of people experienced the same thing. When we get to room, it was a lot smaller than the pictures onl... more
We arrived later than check in time and the room was not ready. We noticed that multiple groups of people experienced the same thing. When we get to room, it was a lot smaller than the pictures online depict. The toilet was extremely low to the floor which is rough for anyone with knee problems. There is a full length mirror in the inside of the bathroom door, very weird placement when considering the toilet is facing the mirror. The bathroom is also extremely small. In addition, when coming back from our walk we come to find the cleaning crew cleaned our room but left our door open. This of course freaked us out. When we called the front desk, we were told that the cleaning crew came by an hour and half prior which means our room was left open that long. less
chazc64, Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this review
Dear Maria C,
Thank you for the review. We are very sorry that your experience at the Blake Hotel was not up to your expectations. Please accept our sincerest apologies with the housekeeping issues you experienced. Our number one concern at the Blake Hotel is guest safety, so this review will be shared with our management team. Thank you for staying with us, and we hope we can have you back in the future.
Ryan McGuire - Assistant General Manager