After more than hundred Hilton stays, I decided to explore different hotel chain and chooses BW. First I stayed BW Forest hills hotel, it's fine. Meantime I read BW rewards status match programme and I matched my HHonours Diamond status with BW rewards. When I applied, straight away upgraded to BW Diamond status! Great! Then I booked a standard double room at this hotel under the winter sales scheme for £40.25 with breakfast. I drove from Blackpool, about 135 miles took just over 2 hours. I ever been to Hull, I first went to see the majestic Humber bridge and the surrounding areas. Hotel situated in a rural residential area - about 5 miles from Hull town centre - well sign posted and easily reached.
Enough parking bays available just infront of the hotel, it's free. On my arrival welcomed by a friendly reception staff, not mentioned anything about the hotel's facilities like swimming pool etc, just did the formalities. Unfortunately no recognition of the Diamond status. Not even given any upgrades. Compared with HHonours, they offer free breakfast, drink vouchers, definite upgrades etc for Diamond members. When I ask about the benefits of the diamond status, he told you can get extra points, that's it! Another thing to avoid, preauthorisation of credit card. Already I paid for the room, for other expenditures like dinner, I prefer pay as you go. Because preauthorised amount will be back to the account some times after 10 days, and we can't keep an eye on this. Further more BW points given only for room rates, not for the restaurant spendings. (HHonours points given for all expenses).
My room number 112 in the ground floor, overlooking backyard garden. Medium sized room, spotlessly clean bathroom with tub, medium sized TV with most of the essential channels, comfortable bed everything OK, but room looks tired, maybe because of the old furnitures. Tea/coffee making facilities, working area, good speed free Wifi all fine. Toiletries wall mounted. I requested shaving kit and tooth brush, they charged for it. When I read hotel facilities files, clearly stated those are complementary. I took a photo of that page and showed, then only receptionstaff waived the charges!
I booked a table for dinner at the hotel's Figgs restaurant. Friendly attentive staff seated me and show the special day menu and the usual A la carte menu. I ordered prawns from day menu as starter (£7) and monkfish from usual menu as main (£13). Big portions well cooked and tasty. Breakfast served at the same venue, continental only self serving, cooked breakfast we have to order. I preferred for full English, deliciously cooked and served within 5 minutes. Again same attentive staffers. Coffee, Juice all served perfectly.
Check out time 11am, I requested until 12. Checkout done smoothly, I just paid for the newspaper I ordered. Dinner I paid to the restaurant earlier.
As per my opinion, if the reception staff trained to treat loyal customers well, definitely be a good hotel. Next week also I am going to stay at a Best Western hotel! less