Lovely weekend, friendly staff
04/05/2018 peeweeLeeds, leeds
Stayed at the Hotel as part of a group weekend.arrived at the hotel too early to check in but not a problem, we left our bags and went to the bar for lunch. I had a Caesar salad starter and was amazed... more
Stayed at the Hotel as part of a group weekend.arrived at the hotel too early to check in but not a problem, we left our bags and went to the bar for lunch. I had a Caesar salad starter and was amazed how much salmon I got, the salad was one of the nicest I have had. My friend had a steak sandwich which was huge. My sister and her husband arrived about 3pm and decided to have a snack as we had a formal dinner booked in the evening. They decided on a club sandwich to share. I was amazed when she was told there would be a surcharge if they were sharing. Having worked in the hotel industry for over 40 years I had never heard anything so ridiculous. I queried it with the barman who brought the sandwich and he agreed and said he would not charge extra. The person who had told us there would be a surcharge then proceeded to mock me by repeating what I had said in a silly high voice. I didn't challenge him as I didn't want to make a scene as there were quite a few other people around us. Very unprofessional and the only member of staff we met all weekend who was like this. We went to get our keys to find that our luggage had been taken to the room for us.
The room was very spacious and clean ( although the back of the bathroom door needed a clean / repaint ) and had everything we needed. The beds weren't the comfiest and probably need replacing sooner rather than later.
We had a beautiful meal Saturday night and breakfast on both days was lovely, although I don't understand why porridge isn't served at weekends? I had it Monday morning and it was pre prepared in a warmer, not hard to do sat or sun surely?
Check out was good and I would definitely return to the Hotel.
Just a shame about one member of staff letting all the others down! less