Beware of the swimming pool
02/08/2017 Tonya M,
Hotel was close to DR's ofc, restaurants, gas station, which was great. While my child, 10 yr old was swimming she cut her foot on an object, pulled it out and it was a box cutter blade. It was turned... more
Hotel was close to DR's ofc, restaurants, gas station, which was great. While my child, 10 yr old was swimming she cut her foot on an object, pulled it out and it was a box cutter blade. It was turned in to the desk clerk who offered no apology or reason. This could have been bad had her cut been deeper or gotten infected. There was a girl's baseball tournament going on and considering the ppl, the room was quiet. less
Dana P, Guest Relations Manager at Best Western West Monroe Inn, responded to this review
Dear Tonya M,
First and foremost, we truly apologize and appalled at the same time, about the object your child encountered. Everyday our pool is maintained properly and currently investigating on how this object came about. Also, we have spoken to the desk clerk, who did report a man had turned in this object and she did sympathize about this.
In regards to the positive comments you made about our location and overall guest room, we truly appreciate it. As stated, we are located in close proximity to many restaurants. In regards to the rooms, we are glad it was to your liking as we strive to provide a clean and peaceful stay for our guests.
Again, thank you for your review and hope you will give us another chance, if your travel plans should bring you back to our area.
405 Thomas Road
West Monroe, LA 71292