late check in and late check out
Even with me checking in at around 3am I was offered the late check out of 12:00 noon. when 12 came around the clock in the room said 11 so the cleaning ladies still gave me the extra time to get out ... more
Even with me checking in at around 3am I was offered the late check out of 12:00 noon. when 12 came around the clock in the room said 11 so the cleaning ladies still gave me the extra time to get out because it was right at time change. less
Dana P, Guest Relations Manager at Best Western West Monroe Inn, responded to this review
Dear Christopher B,
Thank you so much for sharing your experience regarding late check out as we try our best to accommodate guest preferences.
Along with guest preferences, cleanliness is also a top priority. During this public health crisis of the Coronavirus (COVID- 19), the most important thing we are doing is focusing on the cleanliness of our hotel. We are using enhanced techniques to clean guest rooms after each guest stay. Paying particular attention to high touch point areas, to include key cards, public area computers, door handles, locks and latches, light switches, desk surfaces, telephones, television remote controls, and bathroom fixture handles. We have heightened sanitizing attention to common areas, such as the front desk, guest laundry, and guest restroom. Our focus must be ensuring we meet guest needs while doing our part to keep our guests, employees, and communities safe.
Thank you for your stay and your loyalty to our brand.