we passed after all the phone calls to us
and seeing that the picture online was not of the same motel, Alex was kind enough to cancel the rooms with no charge, disinfectant smell was making me sick, West Monroe not on our list any more......... more
and seeing that the picture online was not of the same motel, Alex was kind enough to cancel the rooms with no charge, disinfectant smell was making me sick, West Monroe not on our list any more...... less
Dana Patel, Agency / Consultant at Best Western West Monroe Inn, responded to this review
Dear Mike M,
Thank you for leaving a review. We apologize that you found the smell uncomfortable. However, I am glad Alex, our front desk clerk, was able to assist you during your brief time with us. In the midst of Covid-19, we are taking extra precautions top better serve our guests. Our cleanliness standards have been heightened as we are disinfecting our rooms thoroughly however we are truly sorry it was a bit overpowering. I have forwarded your comments to our housekeeping department to better serve our guests.
It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations. We hope to have an opportunity to better serve you if your travels bring you back.
Sincerely,
Dana P.
Guest Relations