Best Western West Monroe Inn

405 Thomas Road, West Monroe, Louisiana, 71292-7938, United States
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Best Western West Monroe Inn

Inside our newly updated and 100 non-smoking hotel in West Monroe LA, you will find clean and fresh hotel rooms with amenities to make you feel at home. Wake up each morning and enjoy our complimentary full hot continental breakfast, the perfect star show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
405 Thomas Road, West Monroe, Louisiana, 71292-7938, United States

Reviews of Best Western West Monroe Inn

Traveller Overview:
4.0 Rating: 463 reviews
Excellent 54%
Very Good 26%
Average 9%
Poor 4%
Terrible 4%
Rating

SBM50k, wrote review 28/08/2021

Poor experience

The water was brown. I had to use bottled water to brush my teeth. It was 90degrees out and the room had no A/C on when went in. The sheets were very old and worn. Sheets on bed were not smooth. Pillo... more

Owner Response
Dana Patel, Guest Services / Front Office at Best Western West Monroe Inn, responded to this review
Dear SBM50k, Thank you for your candid remarks. In regards to the water, this is the water the city provides to us along with other businesses in our area and unfortunately, we have no control over that. We have relayed your comments about the linens and pillows to our housekeeping department and we are truly sorry about this. In regards to the incidental fee, our hotel does require an incidental fee that is refundable upon check out. The reason this is taken is if any damages that are done to our room (ex: smoking), the guest is held responsible. We are truly sorry your stay did not meet your expectation and we hope you can give us another try in providing a better experience. Safe Travels, Dana P. Guest Relations
Rating

graceslaterg2g, wrote review 23/08/2021

Exceptional Experience

A home away from home and a definite weekend getaway spot for busy executives with provisions for everyone in the family!!! I visited with my family and the kids had so much fun at the pool while i en... more

Rating

rsnook3, wrote review 21/07/2021

Poor

Poor cleaning policy. Uncomfortable bed due to plastic cover on the mattress. Bed pillows too small. You are instructed to go to the office for room supplies as full service is not offered to guests s... more

Owner Response
Dana Patel, Guest Services / Front Office at Best Western West Monroe Inn, responded to this review
Dear Guest, We are very sorry to hear that we did not meet your expectations. We have a very dedicated staff that takes pride in their work, but COVID-19, along with the recent Delta Variant has caused many challenges that we are working through. As a hotel that takes precautions towards covid-19 and is understaffed, like many businesses across the country, we have limited certain amenities, like room service. We have displayed signs at the front desk and in our guest's rooms stating this. In regards to the guests above you, we apologize about that, and if notified the front desk clerk would have surely acknowledged them. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Dana P. Guest Relations
Rating

maryrT5028UN, wrote review 08/07/2021

Great value

I opted for staying here because I could get two rooms for the price of one compared to the Holiday Inn Express, which is where we usually stay. We were in town for college tours. I must confess I did... more

Rating

Joanna R, wrote review 28/06/2021

a much better Quality at Best Western

I wish I had stayed at a BW on my previous trip. From now on, I will. Here I received the "Quality" I expected from the hotel brand that I have seen go downhill. This hotel was clean everywhere and th... more