If you are staying at this hotel BE WARNED
22/03/2019 David C, Great Yarmouth, United Kingdom
We experienced a very bad Saturday night with a disco thumping underneath us. The plan was to get an early night to attend a conference on the Sunday morning. This did not happen. We will nt be stayin... more
We experienced a very bad Saturday night with a disco thumping underneath us. The plan was to get an early night to attend a conference on the Sunday morning. This did not happen. We will nt be staying here again. less
Joanne B, General Manager at Best Western Valley Hotel, responded to this review
Dear Previous Guest,
We are in receipt of your feedback regarding noise that you experienced from a disco on one of the three nights that you stayed with us last weekend and have also communicated with you directly in regards to this. We take all feedback very seriously so pleased be assured that your feedback is having our full attention. I will investigate with the team on duty during your time of reporting the concerns; I am aware the Hotel was extremely busy and the possibility of a room move was unfortunately not possible and our apologies for this. I would like to assure you that we very rarely experience noise concerns from that particular bedroom, and we allocated you the bedroom with the very best intentions. It is genuinely our intent that all of guests leave us having had a positive experience and had we have thought this was not going to be the case for any reason, action would have been taken accordingly. I trust all other aspects of the stay were enjoyed and please do reconsider staying with us in the future. Should this be the case please contact us directly to discuss your concerns and preferences and we will do everything possible to ensure you a comfortable and enjoyable stay.