We have stayed at this location before in the same room during the remolding ,in the same room 3 months prior. We were very tired when we checked in,carried our stuff up turned on the heat. We noticed... more
We have stayed at this location before in the same room during the remolding ,in the same room 3 months prior. We were very tired when we checked in,carried our stuff up turned on the heat. We noticed a smell.We left to grab something to eat to bring back. After we ate I went to the desk to get 2 extra blankets. I tell the lady about the urine smell. We were just to tired to move all of our stuff to another room, and we should not have to. The lady did give me a can of spray and it did help, I used it several times. We found a big wet spot beside the bed. The bedskirts had dog hairs on them. We do travel with our dog. But we should have a clean room that smells clean also.They do charge a $20 pet fee. The TV channels were fuzzy and the remolding work started at 7am the next morning. Just very disappointed with the stay. The people at the front desk are very nice and friendly. less
Emily Killough, General Manager at Best Western University Inn, responded to this review
Thank you for your review and for taking time out of your day to give us feedback. We sincerely apologize for any inconveniences. We are a pet friendly hotel and pride ourselves on welcoming our furry friends. We are so sorry you were not satisfied with your stay. We are renovating our entire first floor with all new cable TV, high speed internet, new paint, new beds and linens and all new furniture. We hope you will come see all of the progress we have made once our rooms are completed in the very near future. We thank you for you business and hope that you will choose the Best Western University Inn for your next stay in Tuscaloosa.