Best Western University Inn

3801 McFarland Boulevard E, Tuscaloosa, Alabama, 35405-2403, United States
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Best Western University Inn

Guest at the Best Western University Inn is conveniently located to key area attractions in Tuscaloosa Alabama that are rich in history and traditions. Including The University of Alabama, Bryant Denny Stadium, Denny Chimes, Alabama Museum of Natural show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
3801 McFarland Boulevard E, Tuscaloosa, Alabama, 35405-2403, United States

Reviews of Best Western University Inn

Traveller Overview:
4.0 Rating: 571 reviews
Excellent 45%
Very Good 30%
Average 12%
Poor 5%
Terrible 5%
Rating

Brenda A, wrote review 10/03/2021

Super Clean and a Very Friendly Staff

First of all, the breakfast is amazing! The rooms are exceptionally clean and the staff is super friend and helpful with a sweet and funny lady that checked us in. It was conveniently located next to... more

Owner Response
Emily Killough, General Manager at Best Western University Inn, responded to this review
Brenda, Thank you so much for taking time out of your day to leave us a positive review! We pride ourselves on our amazing breakfast and we believe we have the friendliest staff in town. We take cleaning the rooms on our property very seriously, especially during these times. We greatly appreciate your business and we look forward to serving you again in the future! Please let us know if there is anything else we can do to make your next stay with us even more enjoyable!
Rating

cym0nd, wrote review 11/02/2021

Friendly and nice people great food

Great food and staff I would recommend this for any purpose business trip or just a vacation. The breakfast is well cooked and taste good. The cookies that’s giving are also soft and good... you want ... more

Owner Response
Emily Killough, General Manager at Best Western University Inn, responded to this review
Thank you so much for taking the time to leave us a review! Your feedback is very much appreciated. We look forward to serving you again in the future! If there is anything we can do to make your next stay any better, please do not hesitate to let us know.
Rating

Neil D, wrote review 31/01/2021

Cost is too high for this property at this time of year

Coil spring beds , non working clock alarm, TV will turn on every 4 hours and wake you up, only upper floor rooms. All rooms on lower floor being redone and we needed Handicap room for wife with bad k... more

Owner Response
Emily Killough, General Manager at Best Western University Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Our first floor rooms will be done early spring and I think you would delighted with the changes we have made in them. We hope to serve you again in the future.
Rating

janellejblack, wrote review 24/01/2021

Dissopointed

We have stayed at this location before in the same room during the remolding ,in the same room 3 months prior. We were very tired when we checked in,carried our stuff up turned on the heat. We noticed... more

Owner Response
Emily Killough, General Manager at Best Western University Inn, responded to this review
Dear Janelle, Thank you for your review and for taking time out of your day to give us feedback. We sincerely apologize for any inconveniences. We are a pet friendly hotel and pride ourselves on welcoming our furry friends. We are so sorry you were not satisfied with your stay. We are renovating our entire first floor with all new cable TV, high speed internet, new paint, new beds and linens and all new furniture. We hope you will come see all of the progress we have made once our rooms are completed in the very near future. We thank you for you business and hope that you will choose the Best Western University Inn for your next stay in Tuscaloosa.
Rating

Marilyn M, wrote review 03/12/2020

Over-Priced, Bug-Ridden

We paid $134 for one night. There was no negotiating on this deal. We are in our sixties and had to climb stairs to the second floor dragging luggage with us. This hotel wasn't even a quarter filled t... more

Owner Response
Emily Killough, General Manager at Best Western University Inn, responded to this review
Hi Marilyn, Thank you for your feedback. We apologize for your experience. We are currently renovating our entire first floor to enhance guest satisfaction and currently only have second floor rooms available. We apologize for the inconvenience. We are working to have it done by early 2021. We regularly have our property sprayed by Pest Control and have not had bug problems in the past, so we apologize for this as well. We are approved to start serving a full breakfast, which our guests have loved. We only allow our breakfast attendant to serve the plates. She is wearing a mask her entire shift and follows COVID-19 guidelines. Again, we are sorry you were not pleased with your stay but we hope you will give us another chance in the future. Thank you again for your feedback.