Okay, Not Great
30/01/2017 Eileen S, Mobile, United States
This is an older place that could use some work. The front office is small, the staff are not very helpful (ie: our remote for the TV did not work, they gave us another one which also did not work - w... more
This is an older place that could use some work. The front office is small, the staff are not very helpful (ie: our remote for the TV did not work, they gave us another one which also did not work - we think the batteries were dead - the woman said oh well, we can't do anything about it.) The room itself has all the basics, but again it is nothing exceptional. It was somewhat noisy, which was a surprise not being anywhere near the University craziness. Weird entrance and exit to the place, although it is convenient to most things, For the price, I'd go someplace else. less
, General Manager at BEST WESTERN University Inn, responded to this review
Dear Eileen S,
Thank you for completing the review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 205-556-9690.
Tracy Smith Luker
BEST WESTERN University Inn