Get What You Pay For
09-10-2017 711timothyr, New Orleans, Louisiana
We have been patronizing this Best Western a few times a year for 3 years since our daughter is a student at the University of Alabama. It’s conveniently located with clean, basic rooms. That keeps u... more
We have been patronizing this Best Western a few times a year for 3 years since our daughter is a student at the University of Alabama. It’s conveniently located with clean, basic rooms. That keeps us coming back.
Upon returning to our room in the afternoon, we saw that the bed was not made, trash not picked up, some supplies replenished, others not. I picked up the phone to call the front desk and saw that it was dirty and grimy. There was no dial tone. I walked down to the desk and the clerk told me that some phones are not working, but they’re not worried about that because there is going to be a renovation soon and they’ll all be fixed.
I complained about cleanliness of the room and she said she would report it. I suppose it’s inexpensive so I shouldn’t worry about it, but I’ve had such a different experience in the past. less
gmbwuniversityinn, Revenue Manager at Best Western University Inn, responded to this review
Thank you for your review. We are sorry that your stay was not up to your expectations. We have recently hired lots of new housekeepers and have been working on getting them all trained on how rooms are handled as stay overs. We take cleanliness very serious and our goal is to always provide our guests with a nice clean room. Our phone system is older and through the years there has been line issues that have caused certain rooms to not be able to dial out. It is one of the major upgrades we will be doing during our renovation to the rooms. We know this can be aggravating and we are trying hard to find solutions to this issue until we get all of the carpet up in the rooms to replace the lines. We hope that you will consider using us again in the future and look forward to you seeing our new renovation when completed.