Recently (July 16, 2017 through July 19, 2017) my wife and I, as well as a traveling companion of ours, had the pleasure of staying at this hotel in the town of Rapallo, Italy. Our stay at your hote... more
Recently (July 16, 2017 through July 19, 2017) my wife and I, as well as a traveling companion of ours, had the pleasure of staying at this hotel in the town of Rapallo, Italy. Our stay at your hotel was one of the highlights of a one month visit to France and Italy. In the first place, the property is a gem. Not only is the location excellent, the interiors are clean, modern, and contemporary. And, Rapallo is severely underrated as a destination on the Italian Riveria. Not only does it present a vibrant and robust port with scenery and beaches, it is a great base for day trips including Cinque Terra.
Prior to our arrival, I had the opportunity to correspond with Elisabetta who proactively reached out to me because the way that I booked our reservations created confusion on the property’s end. I have never experienced such initiative from a host property and her initiative avoided a possible booking disaster.
Once we arrive, we were greeted by Elena, who greeted us enthusiastically, and truly made us feel welcomed. We did not initially sign up for the breakfast, but were encouraged by Elena to do so. What a wise decision. The breakfast that the hotel serves rivals all. We had just come from a river cruise in France that could have taken a lesson from your kitchen on how to set out a breakfast.
As it came time to depart, we were discussing our plans with Elena and Elisabetta. Both had suggestions as to how we could better obtain a rental car and continue our travels to Tuscany and Umbria. This was not an easy task as it entailed obtaining a rental car in Rapallo. For almost 2 days straight, Elena and Elisabetta doggedly pursued getting us a rental car and succeed just hours before we were to check out. Their service and perseverance made is Best Western advocates.
We will tell all of our friends about the special property the Best Western Tigullio Royal Hotel is in the unheralded gem of Rapallo. We hope to return again. less