We just returned from a pre-Xmas stay in Rapallo and this hotel was in the perfect position to enjoy a relaxing time. The hotel, although emptyish, still had a charm and a Christmas feel to it and its... more
We just returned from a pre-Xmas stay in Rapallo and this hotel was in the perfect position to enjoy a relaxing time. The hotel, although emptyish, still had a charm and a Christmas feel to it and its position right on the bay and in amongst the little alleyways with shops and restaurants was perfect.
Although much of the front was closed off due to major recent storms and damage, there is a wonderful feel to this little town especially when the sun shone.
Our Junior suite was perfect and the pull down service well appreciated as was the cleanliness and the efficiency of this hotel. When I had to see a doctor he was there within an hour - friendly and caring. The junior suite has two balconies and we loved spending time just catching some December sun and watching the boats zip in and out and listening to the chatter below.
Some members of staff stand out greatly. Firstly Mariola in the breakfast room who is happy, welcoming, generous and kind to families. She is the true centre and star of this set up and, if Best Western read reviews, she deserves a huge raise and promotion! She goes above and beyond expectations. By the way the breakfast buffet is wonderful in the way Italian hotels often are however, this one is a gem for kids and adults alike.
Secondly Elisabetta was friendly and helpful on the front desk advising us on where best to get bits and pieces from Parma ham to Olive oil to Pesto to Pannetone - all excellent. If the bar and front area of the hotel is a little sterile Elisabetta brings it to life. Again ‘Best Western’ put her in charge of staff training! We even bumped into her shopping and she gave advice on clothes shops for my wife!
A few issues - there is no parking and the cheapest option close by arranged by the hotel is €12 a night so add that onto your nightly bill if you are driving.
Secondly- with a youngish family we enjoyed sitting up playing card games after dinner in the room area of our junior suite and having a laugh. However, on our last night we were called at 21:20 and asked to be quiet as another guest in another room had complained. Seemed odd on a basically empty hotel and in a town where you can hear chatter and laughter outside all the time. Come on guys - this is Italy! Let people cut loose a little.
We will definitely be back! Well done