Good hotel but not Best Western service
04/11/2017 Vikistravels, Haifa, Israel
We made a reservation for a double De Luxe room (sea view and balcony) which is one category below suite room. On arrival receptionist was very pushy and wanted us to sell us upgrade to suite room f... more
We made a reservation for a double De Luxe room (sea view and balcony) which is one category below suite room. On arrival receptionist was very pushy and wanted us to sell us upgrade to suite room for supplement of 50€. As a Best Western program member we should receive a free upgrade, but not in this hotel. Once we refuse for upgrade lady in reception ignores us. No maps or information was provided. Only laconic answers.
Next day morning another lady in reception was friendly and helpful..
Hotel charges 12 € "special" parking price at public parking lot is at front of the hotel, but we pay only 9 € without this discount.
Rapallo is a cute and charming town in close proximity to Portofino and Cinque Terre.
Location of the hotel was excellent, close to the center and promenade. Our room was nice, clean and fresh. Unfortunately sea view rooms are just above a busy road, so it was very noisy at night.
Breakfast was excellent.
If not the cold welcoming and attempt to receive additional payment instead of free upgrade, it would be very good stay. It just not Best Western standard. less
Hotel_TigullioRoyal, Direttore at Best Western Hotel Tigullio Royal, responded to this review
We thank you for appreciating the location of the hotel , the breakfast and the cleaning of your room but we are surprised to read that you received a cold welcoming and the lady at the reception ignored you after refusing the upgrade.
We are sorry to know that if you had received a warm welcoming, a lot of information at the reception, it would have been a nice stay.
We apologize for that. Sorry if the receptionist seemed to be a little pushy but she only wanted to offer you the opportunity to stay in a lovely junior suite with a unique and spectacular seaview on the gulf of Tigullio. It is only a proposal, if the junior suite is available, of course our client is free to accept or not.
Regarding the cost of the parking we are glad to clarify that if you accept our arrangment you have to pay 12euro per day, night included and you can enter and go out whenever you want .On the contrary at the other car parking you have to pay much more if you move your car, at about € 1,50 per hour. Anyway you are free to accept or not our arrangment as the receptionists say to you at the checkin.
We hope to see you again in order to give you a better welcoming at Tigullio Royal
BEST WESTERN TIGULLIO ROYAL
Andrea Boccardi - Hotel Management