We stayed at the Vine from Friday the 16th March to Sunday 18th of March, first the good stuff, the food is fantastic best ever, the staff are lovely, but this hotel needs dragging into 2018 as it is... more
We stayed at the Vine from Friday the 16th March to Sunday 18th of March, first the good stuff, the food is fantastic best ever, the staff are lovely, but this hotel needs dragging into 2018 as it is the coldest hotel we have ever stayed at, in this day and age a hotel with no central heating is a big no, the weather took a down turn and our room was freezing, it did have an wall mounted electric radiator but this was simply not adequate, also the room had only normal sash cord windows single glazed a trip to the bathroom in the middle of the night was not a pleasant experience, this theme was the same throughout the building the main bar had simply a coal and wood fire but it was not adequate to heat the whole room so some areas were cold and draughty. This was the same in most locations in the hotel, also the lack of a residents lounge spoils the hotel there is nowhere to sit and read or just chill out in a comfy chair.
We were assisted and helped by Alina the manager who supplied extra heaters for our rooms and assisted in other ways, she found us a table on the last night for the best Indian meal we have ever had, thank you Alina for all your help you certainly turned our stay around. To Summarise
The rooms are very comfortable and newly refurbished
The staff are friendly and helpful at all times
All the food is of a superb standard, portions are big and quality is lovely.
All this hotel needs is to sort out the heating and provide a residents lounge and we would certainly return, we are regular visitors to Skegness in summer we will stay at the vine, in winter we will certainly eat there, best food in town, just please sort these things, and you will have an unbeatable business
Peter H Tate less
bestwesternv, Front Office Manager at Best Western Vine Hotel, responded to this review
Thank you for your review, your comments are useful to us. Unfortunately it was unusually cold over the weekend but we did our best to keep everyone comfortable. We are currently replacing our old windows so should you wish to stay with us again please call direct on 01754 610611 and request a room with new windows, kind regards