Best Western The Vine Hotel

Popped in for a meal orderd our food and drinks payed for them.and it was only then I was told that there was refurbishing work going on .and it was loud.could not enjoy our food in peace.But as usual the food was excellent with a good service.Should have been informed about noise so we could have had a choice of going elsewhere for a quiet meal.Wil return after the work has been carried out. less

My family and I have visited the vine two times before and have enjoyed it, both times sat in the restaurant area, table service great and was even able to run a tab for drinks as well as food. However.... last nights visit proved very disappointing and let down. We booked yesterday (Saturday) morning for a table of 5 for early evening, were told there were limited tables left and that the only place would be in 'the oak' room. Having never been anywhere but the restaurant area before we didn't know what to expect and were just glad to get a table. Upon arrival we were greeted by a friendly lad who showed us to our seats. We had decided to order drinks before food and just for 5 drinks alone came to nearly £25!! We were also told no tabs were allowed and that we would have to come up and order our food at the bar and pay there and then.. which was fine until it seemed like every loud and drunk male from outside had come in to get more drinks. Very disruptive, couldn't hear ourselves think let alone have a conversation with each other. At not one moment did any staff tell them to keep it down, I'd never begrudge anyone having a good time in this weather but I definitely think there should of been just abit more consideration for others around. Food was okay (quite expensive so beware!) but because of the atmosphere it was hard to enjoy it. We usually like coming to the vine but I think we would only come back if we were to eat in the restaurant area. less

We were only staying one night as our son wanted to see The Sooty show at the Embassy Theatre, so booked a family room. When we arrived we were given Room 8. This was enormous, having two double beds and a single bed. It was really comfortable, and the bathroom was also spacious. The breakfast was brilliant, with a wide range of choice. We had intended to eat out but, being tired, we decided on bar meals instead. This would be our only criticism. There were three separate menus - Indian, Pizza, and British. Unfortunately, there was hardly anything on the British menu that was vegetarian. We mentioned this to Reception on leaving the next morning and were told that, if we had mentioned it at the time, they would have prepared something vegetarian. If that was the case, why wasn't this at least pointed out on the menu? Having said that, the Bateman's beer was superb and we would certainly return to the Vine again for accommodation. less

Booked in for one night, reception staff were lovely. There is a nice bar, restaurant and garden area. We had a curry from the restaurant and it was lovely and fresh! It was one of the best currys we had eaten for a long time. The breakfast was also very nice, with plenty of options. Our room was a comfort double, it had recently been redecorated which was nice and the bathroom was a lovely size and felt fresh, but the bed was probably the most uncomfortable nights sleep we have ever had in a hotel. The sleep wasn't helped by how hot it was in the room, even with the windows open. There was a fan in the room but it was so noisy, we had no choice but to have it turned on. When we had arrived we were thinking about staying for a second night but after such a bad nights sleep we were happy to get home. The other disappointing thing was that on check out we had pre-paid on expedia and we had paid for breakfast, which had been taken from my account but the receipt from reception didn't include this now my accounts do not add up. I am not sure if this was a problem with the hotel or expedias system. less

Just a short note to say that we thoroughly enjoyed our stay at the hotel. 8 of us had a great meal rooms were fab and the breakfast spot on. All the staff were very attentive. Would recommend this hotel without a doubt. less