Great Hotel. Receptionist Not The Most Welcoming
13/08/2017 Sarah F, Sheffield, United Kingdom
We booked a family room here for a day at Butlins with the kids. We arrived early as we had a busy day and parked up which was great. Out of politeness we went to let the receptionist know we had park... more
We booked a family room here for a day at Butlins with the kids. We arrived early as we had a busy day and parked up which was great. Out of politeness we went to let the receptionist know we had parked. She was verging on rude, no nice welcome. Grumpy.
Hotel is lovely, great location, fantastic family room. Set in lovely grounds. Loved it. Booked a meal in the evening and met friends here. The meal was gorgeous. Everyone enjoyed it. Really lovely food thank you. Great breakfast and there was plenty to choose from.
We had a really lovely weekend thank you and would certainly recommend and stay here again. Reception lady please lighten up a bit as you are spoiling the first impression. less
bestwesternv, Front Office Manager at Best Western Vine Hotel, responded to this review
Thank you for your review, your comments are useful to us.
Our check-out time is not until 11am and check-in time is from 2pm to allow the rooms to be fully serviced. However if your rooms are ready before then we will always allow an earlier check-in. I can only apologise if you felt that your early arrival was not as you expected but our reception staff always offer the use of the car park and other hotel facilities for your convenience.
I am glad you enjoyed all of the other aspects of your stay and your dining experiences with us.