Best Western The Vine Hotel

We have stayed in this hotel previously but not for some time. Although this was only a one night stay, it brought back happy memories. The check in was well organised and, although there was a problem with the room we were originally allocated, the very pleasant receptionist was most apologetic and speedily and efficiently checked us in to another room. This was spacious, comfortable and had lovely decor. We only used the restaurant for breakfast but this was freshly cooked and served by a friendly and attentive waitress. Another of the receptionists handled our check out and again, was very efficient and apologetic regarding the problem we encountered. One minor criticism, relates to workmen arriving in the morning to fit replacement windows. Whilst recognising that properties need maintenance, prior warning of this would have been appreciated as there was some noise. However, I would like to congratulate the team for their attentiveness. less

i attended a wedding over the weekend and was amazed by the quality and service that was provided for my two friends. there was one member of there team who shined more than the others a young man called Joe was amazing with getting people dancing amazing with the children and an absolute credit to the hotel i would have him at any event people were thinking of having less

We had our wedding here yesterday (12.05.18) and it was perfect. The food was outstanding and the staff were so helpful. But on top of all that Dani was amazing! She helped us with our wedding and made sure everything went so smooth. Didn't have to worry about a single thing as she was on top of everything! We also had the privilege to stay in the bridal suite (room 23) and it was gorgeous. The bed was super comfy and in the bathroom was a heated towel rail (lush!). There were tea and coffee making facilities and then also room service. Thank you from the bottom of our hearts for everything the venue and Dani did for us. It was a perfect day (minus the rain!). Mr & Mrs Jones x less

Lovely hotel, our room was clean , warm and comfortable with a great power shower very welcome after a day walking. The breakfast was lovely, and the evening menu extensive and tasteful. The staff could not have been more welcoming and helpful. The hotel is well positioned for walking into town and the nature reserve. Would certainly recommend. less

I paid £90 (room only) for a "superior" room and stayed in room 3. It was okay but there was nothing superior about it. The bathroom had no heating and was cold, the bathroom lighting was totally inadequate and it didn't have a proper shower. No bathrobes, no chocolates, not even a bottle of water. In what way was it superior? As it was Saturday, there was a disco somewhere in the hotel going thump, thump, thump until late into the night. The Indian food has been discontinued and the dinner menu was steaks or burgers and very little else, so we had to go into town to eat. We have stayed in best western hotels quite often and this is the worst so far. less