Not worth the money
08/07/2019 Pioneer44191804687, Ottawa, Canada
Hotel is run down, needs a good cleaning. Room was fairly clean, but not the hallway or other areas. Staff was very unprofessional. Check-in staff seemed half asleep, did not provide any information o... more
Hotel is run down, needs a good cleaning. Room was fairly clean, but not the hallway or other areas. Staff was very unprofessional. Check-in staff seemed half asleep, did not provide any information on check-out time, breakfast, etc. Breakfast area was dirty, Staff unpleasant and unprofessional. Tables and counters were messy and covered in food. Staff started cleaning floors while we were trying to eat - disgusting. Not a pleasant experience at all. Very disappointing for a Best Western and definitely not worth the money. I would not recommend it. less
Tina M, Guest Relations Manager at Best Western The Inn at Buffalo Airport, responded to this review
Dear Valued Guest,
Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We sincerely apologize that our team was not able to accommodate you properly. Our entire staff works extremely hard to make sure all of our guests have an excellent stay, but it seems that we've not been able to satisfy you. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded. Please know that we will address your feedback and comments immediately and ensure no future guest will experience the same. I hope that this will be the case during your next stay with us.