Best Western The Inn at Buffalo Airport

I booked for a park and ride for a one night stay and had a five star experience. The check in and check out was speedy and the ride to the airport was on time and easy to get there. The customer service was excellent and the accommodations were perfect. I would recommend this hotel to future guests. I have stayed at other hotels in the area and because of the convenience of the airport, I will always stay here in the future. less

Breakfast was cold and the pastry was old. House keeping did not clean our room,when we complained front desk showed no concern at all, the young lady looked at me and rolled her eyes like a child. The lobby had a bad odor. less

The staff at Best Western could not have been more helpful. I was stranded at the Buffalo airport and needed a place to stay for the night. I found their brochure and reluctantly gave them a call. I will not hesitate if I'm in Buffalo again. Their shuttle came quickly and I was given a room. The young man behind the counter (unfortunately I didn't get his name) was wonderful, making sure i had everything I needed. When I got to my room, I again was pleasantly surprised at the cleanliness and comfort. I have stayed at many fine hotels and minus the concierge and architecture, this was a very pleasant surprise! Kudos to all the staff. Well done! less

The king- size bed room was, in a word, CRAMPED. Enter the room and the sink is immediately on your right, next to the door. The toilet immediately on your left. It had a door, but I could barely squeeze by to close it. I looked for a place to set my suitcase and I found a suitcase rack in the closet, but the only place I could put it was to jam it into the 2x3 foot space between the table and the air conditioning unit in the corner. My husband and I could not walk anywhere in the room without having to move over and say, "You go first," as we tried to pass each other. Really, really cramped. The bed was fine. The AC worked, but the room was so humid all the surfaces - bed, sofa - seemed moist. We didn't need a night-light because the light from the hallway shone through the door frame into the room. less

On Saturday, July 28 I was looking for a hotel room but having no luck until someone suggested this Best Western. Not only did they have a great room with a comfortable bed and a good breakfast included, but they also reminded me that my AAA membership would give me a discount on the room rate. I would definitely stay at this hotel again. less