06/08/2018 cheiman2018, Charles Town, West Virginia
The king- size bed room was, in a word, CRAMPED. Enter the room and the sink is immediately on your right, next to the door. The toilet immediately on your left. It had a door, but I could barely squ... more
The king- size bed room was, in a word, CRAMPED. Enter the room and the sink is immediately on your right, next to the door. The toilet immediately on your left. It had a door, but I could barely squeeze by to close it. I looked for a place to set my suitcase and I found a suitcase rack in the closet, but the only place I could put it was to jam it into the 2x3 foot space between the table and the air conditioning unit in the corner. My husband and I could not walk anywhere in the room without having to move over and say, "You go first," as we tried to pass each other. Really, really cramped.
The bed was fine. The AC worked, but the room was so humid all the surfaces - bed, sofa - seemed moist.
We didn't need a night-light because the light from the hallway shone through the door frame into the room. less
Nerissa M, Guest Relations Manager at Best Western The Inn at Buffalo Airport, responded to this review
Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay. We are forever working to improve upon the guest experience and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.