07/03/2018 Chipper2004, Edmonton, Canada
Sorry BW Strathmore...but this was one of the worst stays I've had at a BW. Firstly, the room smelled like stale cigar smoke. We didn't spend much time in our room as we were in town for a funeral, bu... more
Sorry BW Strathmore...but this was one of the worst stays I've had at a BW. Firstly, the room smelled like stale cigar smoke. We didn't spend much time in our room as we were in town for a funeral, but if we would have stayed more than the one night, we would have had to move. Secondly...The hotel on the Trip Advisor summary says recently renovated. I don't know which room it was, but it wasn't ours. In addition to the already mentioned smell, the very small bathroom (door almost hits the toilet) looks very dated. Walls need fixing and painting, ceiling had a bad patch job done to it, just not very nice. Also, we didn't go to the hotel to watch TV, but when we had time to kill, we put it on. I must admit...I haven't watched standard definition TV in many years, and was surprised that even though BW says it has HD TV, it wasn't in our room. Must have been in the renovated room that we didn't see. Oh ya...TV was as old as the last reno from probably before the last century.
But to be fair, the staff that we spoke to were nice, and sorry but we didn't try the breakfast that I read from other TA reviews is quite good, so take that for it's worth. I'm not rating beds, as they are a very subjective thing to each person depending on what you like. Location is also very convenient off of the Trans Canada and there are lots of places to eat close by.
Overall, this is the first time to Strathmore, but our last time to the BW here. We stayed out in the Maritimes for 3 weeks last summer and mostly at BW's and the one in Strathmore doesn't compare to the ones that we have stayed in previously. Sorry BW, I'm sure the staff is doing the best with what they have. less
Trisha C, Front Desk Agent at Best Western Strathmore Inn, responded to this review
Thank you for taking the time to review our hotel. My sincere apologies that your stay fell short of your expectation. We truly value the feedback of our guests as it is the best way to improve our property. I greatly appreciate your comments about aspects of the room that need updating and as soon as we begin our renovation we will be implementing these upgrades to our property.
We work really hard to provide our guests with excellent service and I'm glad to see those efforts pay off during your stay with us. We have passed along your praises to our staff and we extremely take pride in providing the best value because of our prime location and service. It is unfortunate that you didn't get a chance to try our hot continental breakfast which would have been a great addition to your stay. We offer a wide selection of choices for our guests and I'm confident that you would have definitely enjoyed it.
We hope that you will give us another chance to turn your experience around by considering to stay with us on your next trip to Strathmore.
Front Desk Agent