13/10/2019 canadianworldtravelr, Victoria, Canada
I was extremely disappointed in this stay.
The night before I had stayed at a Best western in Calgary and they had a promotion on that if you stay in a best western 2 nights over a certain period of ... more
I was extremely disappointed in this stay.
The night before I had stayed at a Best western in Calgary and they had a promotion on that if you stay in a best western 2 nights over a certain period of time, you earn a free night.
After a long day in Calgary, I was headed home. Along the highway I was pretty tired and thought maybe I should take advantage of the second night and then earn a free night to use later.
I arrived and asked the desk about the promotion and asked if it would apply. They said it would. I said I needed a 2 queen bed room for me and my kids. They indicated they had rooms.
I went to get my kids and came back to check in. The desk lady offered us a "free upgrade" to a room that was supposed to be a suite. She said it was two queen beds and but the room is seperate into two rooms. Seemed great!
We do the long check in process and I pay, NOW she tells me that i will get my voucher for the free night within a week, but it has to be used within 70 days. I was taken back by this as I have no plans to travel anytime soon, and one of the only reasons I chose to stop was due to this promotion.
I was upset but tried as now we had been doing check in and what not for over 45 minutes.
We go to room and it is small, old, dirty, and two double beds. My two teenage boys didnt come close to fitting together comfortably on one. This room was not at all close to the standards of best westerns I have stayed in before.
Desk lady told me there is only one other room available and it is way back in the basement and even worse then the one she gave us.
We decided to try make it work.
The rooms heat/colling system is a disaster. Due to the wall, the heater and air conditioner is in one room, and the thermostat in in the other. So the room was either 3 degrees, or 40. Nothing in between. My kids kept waking up upset cause they were so cold and then way too hot. My room was so noisy from the fridge that rattled all night and the noise in hallway that didnt quit.
I switched beds with them at 245 am. I couldnt beleive how inconsistant the heating was. We had two flimsy blankets for the 3 of us, no spares in closet.
Needless to say, we paid a bunch of money to stop in a hotel and get no sleep.
At 6 am, we decided to get the heck out of there.
I told front desk staff my complaint, although they were nice, they said they could only give me $15 off my room rate. Whcih is better then nothing but they shouldnt be renting rooms like that out in the first place. We didnt even sleep.
This hotel is not at all up to the best western standards I am used to and I will never return.
I should have just kept driving, saved my money, and stayed in my bed which was just two hours down the road.
Alban M, Manager at Best Western Strathmore Inn, responded to this review
Thank you canadianworldtravelr for sharing your experience. We apologize that we did not meet your expectations. Our housekeeping staff strive daily to ensure our hotel and guest accommodations are top notch clean. We will definitely be looking at how these standards were not satisfied in this instance to make sure that this is not repeated. We usually do not have guests complaining about noise even when they are on the ground floor, but we do have staff on hand 24/7 to assist if you should encounter any issues. As for the heat/cooling system of that particular room only, we are working on a solution. We do apologize that your boys didn't find the bed comfortable enough, but rest assured that the beds on that room are Queen size.
Regarding the Fall 2019 Promotion, the rules are outlined by our head-office for every BW property the same (including the one in Calgary). The free night voucher will be sent electronically to the Member’s email address only within 2-3 weeks after the completed eligible nights. Best Western Free Night Vouchers expire a maximum of 70 days after fulfillment (expiration date will be included with the digital Free Night Voucher). We hope you will consider staying with us again so we may provide you with a better experience.