Will never stay again!
01/10/2017 stephieb1235, alberta
I had booked my reservations weeks in advance, they knew I was coming with 2 small children and I had requested a room with a separate bedroom to put the kids to bed. I was not told that the doors had... more
I had booked my reservations weeks in advance, they knew I was coming with 2 small children and I had requested a room with a separate bedroom to put the kids to bed. I was not told that the doors had glass in them so that the light would go in. I was also placed in between a bunch of crew guys that were in and out of their rooms, slamming the doors all night! I went to the desk the next day and told them that I would be checking out if those people would be here again, they then offered me a family room.. ( which should have been offered in the first place) they had us move to the new room, but then told us they had no keys for us until they had the door fixed later that day! We had to get someone to come and basically break into our room every time we went somewhere. The room size was great, and it had separate rooms and a great sized living area but it was filthy! I had to clean someone else's urine up off of the floor because it had smelt so bad. We had asked for extra towels and never got them and all of my kids food froze in the fridge! When I made my complaints to the manager, he did not seem to care at all. I will stay at the Days Inn next time! less
Alban M, Manager at Best Western Strathmore Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 403 934 5777.