I definitely would not stay here!
I would not stay here because staff couldn’t/ wouldn’t control unruly guests! A party of 5 rooms with over 39 kids were there and no adults to control any of them .the kids screamed at the top of thei... more
I would not stay here because staff couldn’t/ wouldn’t control unruly guests! A party of 5 rooms with over 39 kids were there and no adults to control any of them .the kids screamed at the top of their lungs for 6 hours no exaggeration. When we made multiple complaints nothing was done the correct the situation not eleven to ask the offenders to try and control the kids. I had 4 kids of my own and they didn’t even want to swim due to the noise level in the pool area less
BestWestern S, General Manager at Best Western Starlite Village, responded to this review
Dear Judy -
Sorry you did not have a more pleasant stay! There were a lot of families and kids this past week. It certainly is always appreciated - by all - when parents provide some structure - unfortunately this is not always the case.
I do want to again express that your multiple calls were not unanswered. We sent our staff to these challenges, including, but not limitedt to, asking additional staff to come in from home to help reduce the swimmer load and noise levels.
Lights were flickered, pool areas were emptied, and the like. Certainly a busy hotel will have a busy pool - but we do our best to keep an eye on the fun to ensure that it doesnt get "too fun" and/or too loud!
Once again - our apologies for not being able to reach an acceptable level for you and your family. I do hope you will provide us with another opportunity!