Avoid this run down hotel and get out of dodge.
12/08/2018 Rye P, Los Angeles, California
Got to hotel around 5pm on June 15th 2018. I was tired of driving and wanted to settle in for the night with my friends. Upon check in, the front desk women were unable to find my reservation booked o... more
Got to hotel around 5pm on June 15th 2018. I was tired of driving and wanted to settle in for the night with my friends. Upon check in, the front desk women were unable to find my reservation booked on hotel dot com site. Eventually they found it. I upgraded to a cabin like room that was huge and had fridge and sink. As we entered I noticed a few flies buzzing around. Not acceptable. Went to front desk to change rooms and was told all of them are going to have flies due to them being outside and maids going in and out. No apology and they seemed disturbed by my presence of wanting something decent. They said there is a fly swatter in every room and that they'ed switch my room. Next room had less flies but had fly swatter.Furniture was very worn and carpets looked grungy. Had to sleep with light on thinking there might be bed bugs. My friends and I decided to use the hot tub and pool inside. Hot tub was luke warm and I cannot believe they allowed this. Health department should shut down the hottub and pool area. The restaurant on hotel property had zero people at 6pm and that seemed very sketchy to me. When a restaurant is that dead at that time of day it means you should not eat there. The whole lobby and inside of the hotel looks like the 90's never left this place. Woke up and checked out, never ever to return. Drive to the Ames and skip fort dodge all together. Nothing much to do there or see. less
Scott G, General Manager at Best Western Starlite Village, responded to this review
Dear Rye -
I was sorry to learn that you had such a poor experience during your stay! As you mention in your profile - and as seen by your other reviews - you are a tough customer when it comes to hotels, but I am confident we are up to the challenge and appreciate those like yourself that hold us to a higher level! To that measure - we have recently remodeled the property from top to bottom, including public areas for events, our restaurant, and guest rooms, too! The Business Class King is often a requested favorite among our guests!
One of the nice things that happened here recently in May 2018, is that we were awarded the Director's Award for Quality Assurance from Best Western International - placing us in the top 20% of all their properties!
We take great pride in our hotel and services and do hope that you will provide us with another opportunity to show you why our locally-owned, award winning property has proudly served the Fort Dodge Community for well over 50 years!
Safe travels and please come visit us again so as we can provide you with a better experience!
PS: Almost forgot - I did go and double-check our records of our state regulated pool and everything seems to be in perfect order! Thanks again! - Scott