Ok, but disappointed this time
29/07/2019 edjenson, Algona, Iowa, United States
We booked a room here for one night to be with friends who were staying there from out of state. Booked online and it said I had double queen. We got there and were given only a single queen, but we'r... more
We booked a room here for one night to be with friends who were staying there from out of state. Booked online and it said I had double queen. We got there and were given only a single queen, but we're traveling with two kids and two adults and really needed the bigger room and second bed. I've stayed here before and know they do have much larger rooms. I inquired about this and was told I could get a bigger room but will cost us about $60 more to get what I thought I had booked to begin with. No thanks, I'm not paying, so we made it work with a family of four, one bed and crammed an air mattress for the kids into a corner between bed and Window. The tub was dirty had hair in it and noticable ring of scummy stuff all the way around. I cleaned it myself as the housekeepers seemed a touch too eager to leave on this day and the front desk girls acted as if they wanted to be anywhere but where they were so I felt I'd be a bother to them if I brought but to anyone's attention. Pool was a plus though, nice big open pool area with lots of tables and chairs and a good hot tub that we always enjoy. I'd give this hotel another chance as we have stayed with good experiences several times and typically recommend it to our family & friends when they come to the FD area. Hoping this one time was just an unusual incident. less
BestWestern S, General Manager at Best Western Starlite Village, responded to this review
We certainly hope that it is a one-time occurrence as well! My biggest take away is that I want you to know...
You can never bother us too much!!
I know - as do you - that everyone can have an off day, but this is the business we are in and and the end of that day - whether it good or bad - we genuinely want our guests to be comfortable and happy!
So please do not be afraid to let us know. It is always easier to correct matters at the moment - versus when those moments pass and only hard feelings or poor impressions remain!
Next time you are in the area - we do hope you visit us again and that we can ensure that you have the room type that best suits your family's needs! Feel free to call us directly so as we can address just what you need, and we will do all we can to make it happen!
We have several room types - I know we can find one that best meets you needs - and budget!
Thank you for sharing you experience with us! We do hope to see you again soon!