Nothing good to day
23/05/2017 MartiandDon, Crossville, Tennessee
We were not allowed to check into this facility because I have a government Certified Service Dog. This is clearly against Wyoming Law "Under Wyoming’s disability rights law and the federal Americans... more
We were not allowed to check into this facility because I have a government Certified Service Dog. This is clearly against Wyoming Law "Under Wyoming’s disability rights law and the federal Americans with Disabilities Act (ADA), people with disabilities may bring their service animals to all public accommodations, including grocery stores, restaurants, theaters, schools, and more. Learn below which animals qualify as service animals, which public accommodations must allow them, and rules you may need to follow with your service animal.
Not only were we denied accommodations but the desk attendant says "have a nice day". Not what a tired and now angry traveler wants to hear. Wyoming in general was pretty good but managers of facilities should educate employees to be more service oriented and acquainted with laws that affect their particular employment.
Bad taste in my mouth.... less
Renee H, Front Office Manager at Best Western Sheridan Center, responded to this review
I am not sure exactly what the circumstances were in this situation, we may have been sold out as there are a lot of days the last couple weeks that we were. I have not heard anything about this incident so I am not aware what happened to properly reply. We would never turn anyone away just because they have a service animal as it is a violation of the ADA but we are also a pet friendly hotel and rarely turn anyone away with an animal period. I would love the opportunity to speak with you a little further about what exactly happened so I can address this and make sure that ALL my staff is properly trained in this area. I am very sorry that you had a bad experience and would like to try and get this resolved and see what I can do to fix it. Please contact me at the hotel directly.