Our tour group was scheduled to stay here for one night, en route from Mount Rushmore to Yellowstone. The lack of an elevator for a two-story hotel does not concern me, but incorrect directional signs... more
Our tour group was scheduled to stay here for one night, en route from Mount Rushmore to Yellowstone. The lack of an elevator for a two-story hotel does not concern me, but incorrect directional signs do. I could not find the correct room number, or the correct building. That is the biggest booboo of this complex. It appears to have started out as a small hotel/motel in a single building. Now there seems to be about six buildings crossing various streets, one building with an elevated walkway crossing a busy street.
This Best Western is TripAdvisor reviewer ranked 6 of 19 Sheridan hotels. That should tell you something. With few hotels, there’s no need for management to improve. Given that there are many buildings, it’s impossible to guess at how many rooms there are. When I discovered the clock was 30 minutes behind and I couldn’t adjust it, I phoned reception. No answer. I tried again five minutes later. No answer. I walked across the side street to the lobby. Eight guests were lined up—and only one registration staff member. That’s why should couldn’t answer the phone! This is poor management, not the fault of the employee. I explained the problem and she said she’d have someone adjust the clock. An hour later I called, got no answer, and had to go back to the lobby. I know she was frustrated, and I kept my dissatisfaction in check.
The included breakfast is meager, a few selections to place on a paper plate and “enjoy” with a plastic fork. Hey, it was for only one night. The reason I assigned 3 Stars is that the staff is overwhelmed. I’m sure if management hired enough staff members to accommodate so many guests, service would improve. I advise, however, that you consider other Sheridan hotels reviewed on TripAdvisor. Best Western missed the mark. less