Run down, over-priced
23/05/2018 Timothy James L,
This was probably a very nice hotel thirty years ago, but it's definitely showing its age now. On the positive, the staff was very nice and responsive, and the room was very spacious and comfortable e... more
This was probably a very nice hotel thirty years ago, but it's definitely showing its age now. On the positive, the staff was very nice and responsive, and the room was very spacious and comfortable enough. The food in the attached restaurant was also pretty good. On the negative, the layout is annoying with the lobby on one side of the street and the rooms on the other, connected by a sky bridge that is up three flights of stairs. The whole place is getting to be pretty run down and feels a bit depressing and shabby. The pool is small but nice, but the hot tub was just tepid at best and there was no way to increase the temperature. Worst thing was that the toilet plugged up and overflowed--luckily only on the morning we were leaving. Finally, the breakfast was OK, and included freshly made eggs and bacon. But the waffle maker timer didn't work and the selection of other items was very limited. The coffee cups were just little paper ones, no tops for to-go, and they even ran out of those shortly after we came in. In sum, a decent budget hotel, but way over-priced at $130. less
Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for leaving this review over your recent stay at our property!
We appreciate your business and value your feedback. By telling us what you liked or what you think we could improve on, you are helping us implement better services to you and guests in the future!
We hope that you will give us another opportunity in the future to provide you with a superior stay!
Thank you again and have a great day!