Best Western Scores Hotel

The free upgrade to a Suite honestly does not influence this review of what has to be one of St Andrews' best located and most inviting hotels! Fab room, super clean, great toiletries and a view to die for - will definitely go back (and good luck for a speedy recovery to the friendly middle distance running barman!!) less

Perfectly located. If only the hotel were a bit better. Room was large, nice bathroom but below grade. It was warm for Scotland and no AC was a problem. Their solution was a floordan which helped. Beds were soft and on rollers, sit carefully! Food quality was average for breakfast, poor for dinner. The bar was out of so many items, evidently some management issues. Wifi was ok In sum, come for convenience to but I suspect better options are closely. less

We were at a wedding here and they were appalling! The food was all wrong and extremely disgusting! They forgot to serve the gluten free and vegan options, barely any staff and we were all left to our own accord so there was no service. Only 2 people at the small bar to serve around 100 guests, only 2 toilets as well & no disabled access. Our room had HUGE cobwebs hanging down from the ceiling, mould on the netting, curtains and around the windows, no bathroom light, no internet even when stated otherwise & we even had to ask for toilet roll. Nothing but noise throughout the entire night too. Breakfast was good, I will admit BUT again it was all wrong, they took over 30minutes in bringing it out - on top of the 20min wait from her showing us to our seats and taking our order & they mixed up the whole order. When I complained to the receptionist about some of the problems we had they just ignored it completely and replied with an exhausted "I'm sorry to hear that". That was all. I'm currently asking for my money back as I would expect this from a room costing £30, not £200+!!! less

My husband and I are not golfers, but this was a fantastic location. The hotel is directly adjacent to the beautiful Old Course at St. Andrews historic golf course. Just beyond that is the Western Beach. The Aquarium is just down the street. We could walk to the Cathedral, the Castle, the West Port, the Blackfriars Chapel, as well as all the delightful shops and restaurants. The hotel was very charming, large rooms, high ceilings, lots of beautiful woodwork, and the restaurant and bar were great. I would stay here again. less

I booked this Hotel for a party of 90 Senior Citizens for High Tea. Some of the meals were cold, a half portion of fish, not enough scones for number of people at table. Later served cut in half and just defrosted!! The service was so slow . No side plates on table, ( had to ask for thes to be put out) tea and coffee served 15 minutes after cakes and scones appeared. Staff had no idea on how to present a high tea menu? Had no satisfaction when complained to General Manager. Would not return or recommend to any other organisation. less