Very disappointing stay at 5 star location
Unfortunately the hotel reception was low lighting and very faded, not welcoming at all. Room 311 - very small, Telephone didn't work, no towels or toiletries in bathroom, found empty water bottle do... more
Unfortunately the hotel reception was low lighting and very faded, not welcoming at all. Room 311 - very small, Telephone didn't work, no towels or toiletries in bathroom, found empty water bottle down side of bed, room very dusty, only one bedside table for double bed, flat sheet on mattress was a single, didn't fit, pillows old and lumpy, curtains were hanging off rail. We never saw any housekeeping staff during our stay. Breakfast like Fawlty Towers, we were told to find a table for ourselves, unfortunately all empty tables were full of dirty dishes. Staff don't seem to be trained. We paid £200 per night for room, breakfast was £13.95 each extra, feel cheated on what should have been a pleasant stay. A let-down for the lovely town of St Andrews less
Molly Beattie, General Manager at Best Western Scores Hotel, responded to this review
Dear Mr Williams
As i replied to you on another review site I am truly sorry you did not enjoy your stay. We are always disappointed when our service has not reached it's usual standards and we will most certainly be taking your comments seriously with the aim of improving where we went wrong.