Best Western Scores Hotel

This hotel is lovely. It is very clean and welcoming. All measures are in place to deal with COVID-19, which is essential at this difficult time. It is ideally situated for exploring anywhere in St Andrews, especially the beach and golf course, which are extremely close. We had booked a garden view room and were delighted to find out we had been upgraded to a sea view room as an Anniversary gift. That’s not all - we then received a bottle of Prosecco delivered to our room - also courtesy of the hotel! Above and beyond we would say. The breakfast was delicious and there are ample choices. All the staff were very friendly and extremely helpful. We would recommend this hotel and will definitely be returning for another enjoyable break away. less

We arrived for a one night stay at around 12pm, a little early for check in, we were told that check in would be available at 2pm, we were happy to wait, we had some drinks in the scores bar where we were met by a really friendly man who spoke with an English accent, he was very welcoming and he knew we were waiting for check in so he gave us complimentary coffees which was so kind and needed after a long drive. We went to check in at 2pm, I think when we booked it was one of the last rooms available, all measures in place for processes regarding Covid and temperature taken, plenty hand sanitiser and signs everywhere. However we were advised that they were just doing last minute checks on the room before we could go up to the room and we could wait in the bar area, now usually this wouldn’t have been a problem but due to the current pandemic, we were required to book reservations at pubs and restaurants that we had planned for the day and our first reservation was 2:45pm and we just wanted to get in the room to freshen up and get changed before we headed out, I asked at 2:15, still doing checks, 2:30 still doing checks but would give us complimentary drinks while we waited, I advised that we have a reservation at 2:45 so we really needed in the room, I had to call my reservation and luckily they managed to hold our table for 15 mins. 2:40 I went out again still not ready but another couple were checking in and I heard the lady in the couple, we will tell you what room we want and off they went up to their room! Finally at 2:45 the room was ready. Within the 45 mins we had to wait for our room, at least 4 families checked in after us and none of them had to wait!! They all went straight to their room. In the room there were no towels which I had to ask for and a green liquid stain on the shower curtain and the last guests phone charger still plugged in, somehow I don’t believe they were doing “last minute checks”. I feel that this set the day from an easy relaxing day to one that felt rushed and we didn’t have time to explore as planned, we had to dump our bags and back out to get our reservation, if they were short staffed I wish they would have been honest from the beginning, they knew we were waiting for 2 hours before check in I’d really like to finish off on a positive, the view is beautiful and the location is central, the breakfast was fine (except the coffee) and the hotel has a small car park to the rear which we were lucky to get a space. The bar is cosy and welcoming and a decent selection of drinks Due to the overall experience I don’t think I would return which is a shame less

Hotel is a great location beside the old course, adequate for a 2 night stay with an excellent breakfast. Free parking available outside the front of the hotel and a few minutes walk from shops, bars and restaurants. Very friendly staff less

Well, after lockdown, really looking forward to meeting up with friends. I was significantly disappointed! Extremely badly organised, not asked for any information for for trace and track even though they had been open for a week, toilets weren’t monitored or cleaned regularly and people were just walking in of the street, that’s the safety issue dealt with! Now, they ran out of everything by afternoon and it took 45 mins to get stock from there other bars... really this should have thought of before the stock ran out! 4 members of staff and one poor waiter who was obviously new did all the running around not knowing where to go or who to serve as they were no table numbers. The beer lines were down really just what did management do before opened, absolutely nothing! In this case a competent 13 year old could do better! For such an iconic hotel that has been established for years did not rise to the occasion and should have stayed close! less

Had a day trip to St. Andrews and had saw that this hotel had a beer garden open for food & welcomes children so we thought we’d give it a try — very impressed. The staff were so welcoming, walking us round to the more sheltered back garden tables, all well prepared with hygiene measures and signage. You could see the staff doing they’re best to keep it all moving & the dundonian waitress had us laughing and the food was delicious! A pub lunch well worth the wait & very reasonable. Highly recommend and hope as everyone emerges they support this place. less