Best Western Sandman Hotel

236 Jibboom Street, Sacramento, California, 95811-0108, United States
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Best Western Sandman Hotel

Theres no easier way to experience Sacramento than at the Best Western Sandman Hotel, an award- winning facility just minutes from top attractions. The Best Western Sandman Hotel is the only hotel with private guest key access to the Sacramento River show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
236 Jibboom Street, Sacramento, California, 95811-0108, United States

Reviews of Best Western Sandman Hotel

Traveller Overview:
4.0 Rating: 749 reviews
Excellent 30%
Very Good 41%
Average 14%
Poor 8%
Terrible 4%
Rating

longs216, wrote review 10/04/2021

hotel

I rent rooms here often and the ladies are very cool calm and collective. On my last visit Andrea was great at helping me book my stay..and I may book again tonight! Thank another to the staff there..... more

Owner Response
BW Sacramento, General Manager at Best Western Sandman Hotel, responded to this review
Hi longs216, It is always a pleasure to receive positive feedback! Thank you for taking the time to share your experience, I am pleased to hear that our customer service was great. I'm glad you found our location to be convenient for your needs , and we hope to see you soon again!
Rating

gumarotorres, wrote review 01/04/2021

Not a great place to stay if you expect cleanliness

They won when we checked in our room was dirty there was garbage left on the floor from the previous people that were in the room and crumbs all over the bed and the floor which makes me think they di... more

Owner Response
Tina M, General Manager at Best Western Sandman Hotel, responded to this review
Hi gumarotorres, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Rating

boobear5169, wrote review 01/04/2021

Excellent facility snd staff

The staff is always happy to see me and are top notch in their professionalism. Even when they are busy, they get everything done in a timely fashion and with a smile. They have my strongest endorseme... more

Owner Response
Tina M, General Manager at Best Western Sandman Hotel, responded to this review
Hi boobear5169, Greetings from Best Western Sandman Hotel. Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Our management is always happy to serve you and we can't wait to see you again!
Rating

dararichards3029, wrote review 31/12/2020

Staff member with great customer service

I would definitely stay at Best Western again and that would be due to how friendly the front desk staff were. I don't know his name but he worked the evening shift of December 29, 2020 at the Jiboom... more

Owner Response
Tina M, General Manager at Best Western Sandman Hotel, responded to this review
Hi dararichards3029, Happy new year! Thank you for sharing this five star review of our hospitality and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We will happily share your comments with our staff and we look forward to seeing you soon here at the Best Western Sandman Motel!
Rating

angie303marie, wrote review 05/10/2020

Close to Old Sac

Needed a weekend away from fire and power outage issues. This was a good price for its location and the rooms were clean. Old Sac is a 15 min walk along the river which was really nice. Hard flooring ... more

Owner Response
Tina M, General Manager at Best Western Sandman Hotel, responded to this review
angie303marie, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience at a reasonable cost ; though I am sorry for any rudeness that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.