If you are a sports team do not book here
14/11/2017 93faustinab, Kaleden
Very unprofessional, had to cancel our team reservation. Requested either a conference room or common area for the team, to be considerate to the other guests. They do not have the facilities, so we ... more
Very unprofessional, had to cancel our team reservation. Requested either a conference room or common area for the team, to be considerate to the other guests. They do not have the facilities, so we were willing to pay for an extra room. They assumed it was going to be a party room and made inappropriate comments. I️ then said that it would not be a good fit for our team and canceled the reservation.
When the cancellation email was sent to me, it was titled : “reason for cancellation was because I️ refused a straight up party room”
Very unprofessional email.
Heather H, Front Office Manager at Best Western Salmon Arm Inn, responded to this review
I sincerely apologize for the misunderstandings we had about your booking. When you filled in and signed the contract for this group booking, it stated in the contract that there were no meeting rooms available and all activities would have to be in one of your rooms.
When you called to check on getting a room "to keep all the parents in, so they would not bother the other guests", you were told we were fully booked. You called back to speak to someone else and talked to me requesting a room "for the parents to drink in." I took this to mean a party room. As we have had a lot of problems with type of activity, I told you that it was not possible and that we were fully booked. You proceeded to get quite belligerent with me and refused to listen to anything i had to say. You then called back and cancelled your group booking because I was too difficult to deal with.
Again, I apologize for this, but we do not allow "party" rooms when we are fully booked (or any other times). I am just quoting what you called the room to begin with, and if you are now changing your story to suit you, that is up to you.