12/08/2017 sandy17Calgary, calgary
We checked in August 3rd. Room okay but air conditioner did not cool room well. The tub was slippery and bit scary for me to take shower as I had chemotherapy and my feet aren't great. Needs Matt or s... more
We checked in August 3rd. Room okay but air conditioner did not cool room well. The tub was slippery and bit scary for me to take shower as I had chemotherapy and my feet aren't great. Needs Matt or something. I couldn't use pool as there was only one way in it and that was metal rungs which was very painful to try to get into so I wasn't able to use pool at all. The hot tub was very hot even turned my husbands skin red in few minutes. The reception personnel were good and friendly. Don't think we will stay here again whenever we head west from Calgary to go to horseshoe bay. Would likely not recommend to stay here. less
Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for taking the time to review our property. I sincerely apologize for the inconveniences you incurred while staying with us. As we discussed, yes, something should be done about the bathtubs. We do have mats at the front desk but, as you said, that doesn't do you any good if you are already in the shower. We are checking into putting a non-slip coating on the tubs. I do apologize, but after checking into it, there is nothing that can be done about putting stairs , other than the ones we have, into the pool. Our hot tub is the same temperature all the time, 104 degrees. I am sorry if it was too hot for you. We are sorry you won't be staying with us again. We value our guests feedback and use it to improve our facilities and our service. Thank you for your input.