24/01/2017 KiaRae-M, Taber, Canada
Clean basic rooms.. nothing overly special .. real downfall was that the pool was closed for maintenence ... which is super disappointing since we didn't arrive till after 11pm and we're unaware. We s... more
Clean basic rooms.. nothing overly special .. real downfall was that the pool was closed for maintenence ... which is super disappointing since we didn't arrive till after 11pm and we're unaware. We saw the sign as we were checking in. We have small kids and we're expecting to swim .. if the front desk reception would have explained this to us when we CALLED in to make the reservations we would have booked elsewhere... which is probably why she never did! .. We also feel it wasn't right to charge full price for the rooms when the only hotel amenities were not in service.. don't need to give lots off but a small discount would go a long way! Would book again in the future, simply because it is cheaper than the other 2 nicer hotels in salmon arm but still clean .. and the others have bad reviews! Otherwise we would not! less
Heather H, Guest Relations Manager at Best Western Salmon Arm Inn, responded to this review
Thank you for your review of our property. I am sorry that our pool is closed for maintenance. We are required to close it down once a year for this procedure and try to pick the quietest time so as to not disappoint too many guests. Unfortunately, there are always some whom are greatly disappointed, especially the children. We do have a large sign on the front door, one posted right on the desk and one on the wall facing the door when you come in, that state the pool is closed for maintenance and the dates. I apologize if you missed these. Yes, our front desk staff member should have explained to you that the pool was closed, and again, i am sorry this procedure was missed.
I hope that you will stay with us in the future and we can show you our proper service and our fully operational amenities.
Until then, safe travels!