Very impressed with this hotel
19/09/2017 Y7174PFmaureenc, Coral Springs, United States
We were so impressed with the staff at this hotel, in particular, Joshua at the front desk, the maintenance man and the man cleaning our rooms on September 3rd, 2017. My sister lost a very important ... more
We were so impressed with the staff at this hotel, in particular, Joshua at the front desk, the maintenance man and the man cleaning our rooms on September 3rd, 2017. My sister lost a very important ring getting ready to leave the hotel, the maintenance man took her back to the room to check, it was being cleaned the two gentleman and my sister checked everywhere but couldn't find it. The maintenance man went through the garbage cans in the ladies rooms off the lobby and Joshua was coordinating all the efforts and assured us that they would continue looking and contact us if they found it. As we were waiting to take off my phone rang and it was Joshua who excitedly told me the man cleaning the room found the ring that had dropped into the towels. He made arrangements to have a family member who had not yet checked out bring the ring home. The staff at this hotel is just amazing, every single person we encountered was friendly, pleasant and engaged with every guest, they couldn't be more helpful with directions and assistance getting a car to the airport. A staff of this caliber reflects back on the management, which in the case of this hotel must be top notch, they all represent Best Western well. My family and I would stay here again without hesitation! less