Best Western Premier Herald Square

The rooms are nice, clean, cozy, small but comfortable and the service is good. The problem is that the lobby is very small so you don't feel like you are entering a hotel. The entrance area is not that nice as other hotels but once you enter your room it is ok. Good experience overall. less

My family and i had the most awesome stay at the hotel. Everything was up to standard, my view from my room was really amazing. Breakfast was great staff welcoming us and friendly as we entered. Ayam was just amazing always smiling and eager to assist. A big thumbs up to Donna at reception, she was so helpful and always smiling and friendly. The last night of our stay she made reservations for a cab to collect us to take us to the airport, and the day of our departure when she realized that the cabs are running late she called again to inquire. Big thank you to you Donna. less

Just arrived at the hotel and couldn’t get the tv to work so I called the front desk. Ayman arrived and fixed the problem literally in five minutes. Awesome service, pleasant staff. Very nice room Great location. less

Great hotel located in the heart of NYC! Friendly staff and great bar with awesome wine and beer prices. Cute decor and a boutique sized hotel! Great value, even though there was not a complimentary breakfast like all the other Best Western properties we have stayed, but it is NYC! We will be back for sure!! less

Spent the night at the BW Premier Herald Square for a last minute holiday trip before returning to work. It was absolutely wonderful. Bebe at the front desk was very helpful at check-in, provided detailed local transit information for me and inquired how I was doing during the course of my stay. Donna and the other gentlemen at the front desk were also all very pleasant and helpful. Great rate on the room, which was on the small side as is typical in New York City, but spotless and very comfortable. I don't drink much, but the happy hour offer at the hotel bar was too good to pass up. Farah the bartender was very welcoming and made me feel at home. Hotel is in a great location, convenient to Madison Square Garden, Amtrak, the Javits Center, Broadway, mass transit and many good restaurants. less