Best Western Premier Herald Square

We got a terrific welcome from Robert at the reception when arriving. Everyone is kind and helpful. Breakfast area is very well attended and the breakfast is above expectations. Rooms are clean. /peter less

Very good location and great value for the money. The bed was very comfortable and the hygien products were excellent. The room facilities in general were great. There were no place to unpack though. We had our stuff and clothes in the suitcase the whole visit. There were a lot of entertainment in the cable tv. The breakfast, which was included, was satisfying and it varied every day. The breakfast room was very dull though. There were no ipads nor bottled water in the room as it was advertised. However they offered free coffee and iced water in the reception all day long so we could fill up our bottles. That was very convenient. Overall we had a nice stay at the hotel. I would definitley recommend it if you’re not looking for something extra. less

My husband and I stayed at the BW Premier Herald Square for 10 nights in April. We were in a studio room on the top floor (17th). Right from arrival this hotel is amazing for the price. Location is fantastic - 2 mins walk to the subway, 5th Avenue, and the giant Macy’s Department Store in Herald Square. 5 mins to the Empire State Building. 5 mins to Broadway and Times Square. We walked everywhere, but there are boundless options for public transport, taxis, Uber, and hop-on-hop-off buses within a very short walking distance. The hotel itself is very tidy, with new fittings, comfy beds and linen, TV with an excellent range of channels (we like to catch up on HBO when in the US). Our room was small, but very comfortable and lots of dresser drawers and a wardrobe to put things out of the way. The bathroom was proportionately very spacious however! Our room looked out at offices across the road. Blackout curtains and ear plugs supplied by the hotel made for a great night’s sleep. Breakfast is free daily - a reasonable selection of cereals, hot dishes that change daily, yoghurts, bread and filter coffees. If this doesn’t appeal, there are delis galore in the neighbourhood to fill up before heading out for the day or get supplies. A 24 hr deli is 2 mins walk. (Wholefoods is also nearby at Bryant Park - 10 mins walk max). Free copies of the NY Times and USA today are also available. There is a small bar onsite, with a happy hour that seems to last from opening to 9pm. Free coffee, water, and tea is also available in the lobby. The only negatives I could point to (and they are pretty small really) are that the water pressure in the shower was virtually non existent, and air in the pipes meant the flow of hot water could be inconsistent in both shower and bathroom sink. The air conditioning unit was similarly a little quirky - it works well generally but can sometimes blow cool air for no apparent reason, so if you get cold at night like me, ask for extra duvets - the hotel is very happy to supply these. To make it absolutely perfect, a small fridge would have been great so we could keep things like yoghurt and drinks in our room, but with so many things available nearby it was only ever a matter of minutes to pick up supplies. All in all, this hotel is perfect for couples looking to stay in the heart of NYC. I can’t recommend Premier Herald Square enough. less

My family and I only stay at this hotel while traveling to NYC for business or pleasure, as it is ideally located, has a great and friendly staff, particularly at the front desk and in the breakfast area, has quality rooms and amenities, and is a great value. Jay (Front Desk Manager), Bebe, Zuleka, and Robert at the front desk, along with Debbie and Gina in the breakfast area. consistently go out of their way to make us feel welcome and make our stay a memorable one. We always recommend this hotel to family and friends too! less

Great hotel right in the heart of New York but still nice and quiet on an evening. Staff are very helpful and friendly especially Stephen the barman - great company, useful tips and a great knowledge of NY. Rooms very clean and well equipped. Lovely big beds and comfy pillows. Tea and coffee in the room and in reception. Ideal for all areas of NY. Subway just around the corner. Several bars and restaurants on the street. Told all my friends this is one of the best hotels I've stayed in. Highly recommended. less