We loved this hotel ,and we have stayed in many in NYC.
14.02.2017 vicca94, invereness scotland
Just back from a five night stay at this lovely hotel . Easy to find ,ten minute walk from Penn station.There are a few points that could be improved upon ,but overall a really good hotel ,friendly st... more
Just back from a five night stay at this lovely hotel . Easy to find ,ten minute walk from Penn station.There are a few points that could be improved upon ,but overall a really good hotel ,friendly staff and a very convenient location,minutes away from all the best shopping in NYC.
Helpful staff,from the front desk to the porters
Clean rooms ,efficient cleaning staff
Great wee cosy bar to the rear of the hotel with happy hour (check times )
Nice seating area to the front of hotel.
Free breakfast included,always something new daily,cereals,toast ,fresh fruit,yogurt ,bacon,eggs etc .
Cons,and there isn't many really
Rooms really are very small,there were four of us in one room,four large cases,and shopping bags ,but it wouldn't put us of returning.It could perhaps be improved upon by getting rid of the desk chair(the legs stick out quite far),and replacing this with a smaller chair would help .
Breakfast as is usual in most hotels gets very busy,although we always managed to grab a table without to much waiting,I imagine in the warmer months they open up the outdoor terrace to the rear which would relieve the pressure,they also do grab and go bags for breakfast .
So if you can get this for a decent price go for it,the area is the best we have stayed in for sheer convenience to everything,two minutes from Macy's ,five mins in cab to Times Square.We always felt safe in this hotel,plenty folk walking to and from work at all hours,and always someone on the reception or the hotel lobby. Highly recommend . less
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
For those who frequently visit NYC, our hotel often becomes a favorite for lodging because of our friendly staff, numerous amenities, and terrific location. With personable staff members, convenient amenities like free wifi and an onsite lounge, and the best sights in the city just outside our doors, we excel at what we do. You’re right about our breakfast seating – it’s not just limited to the breakfast room! If guests find space to be limited when they attend our complimentary breakfast, they can bring their meal to the bar, which is also open during breakfast hours, or our garden patio seating. Thank you for recommending us!