Best Western Premier Herald Square

Stayed six nights with two of my friends. Loved the beds. Okay bathroom, the usual. The view from the room is nothing special if you don’t have a room at the top floors. We ate breakfast almost everyday. A variaty of choices so you don’t have to eat the same thing every day. The staff at the hotel were very friendly. Especially the barmanager Stephen. We were at the hotel bar every day because of him. Great service from him and the reason why I maybe someday would return to this particular hotel. less

I will review this hotel very honestly. As a group of three friends celebrating my birthday, we were disappointed when we arrived and found that we had not been given the room we requested. They rooms were very small for three of us and we did considering moving hotels. Well that would have been a huge mistake let me tell you we are so glad we didn’t do it. The staff at the hotel are amazing the lady on reception is so friendly and helpful (I think her name is B.B.) she met almost every request we gave her with professionalism and a smile this included facilitating a room change the following day that afforded us a most spectacular view of the Empire State Building, absolutely mind blowing. She also sent a bottle of bubbly to our room. We requested fridge and this was in the room in less that ten minutes. Very efficient staff. One thing that let them down and I did mention this time and time again was that only towels for two people were left in the room by house keeping and drinks for two also, not a major issue but like I said it’s an honest warts and all review. The breakfast staff were fantastic always saving us our same table daily and the food was way above the standard we had expected, it was delicious and plentiful. We had an amazing time here and were very sad to leave. I have booked to return to New York in December with my family this time however I was so disappointed not to be able to book this hotel this time but it was way out on my price range so I settled for the one next door as the area is close to everything yet far enough away from the madness of it all. There was a lovely Market there on Sunday and Macey’s and other shops are just a few minutes stroll away. The area felt very safe and we walked around at all hours without any problems. One thing that I will have to complain about is the hotel booked a car for us recommending a firm that charge a flat rate. We were quoted $70 and despite feeling that we would not make it to the airport in one piece because of his dangerous driving we still gave the driver $75 he chased us down into the airport terminal and was very rude and intimidating. He demanded more money and as three woman travelling together we felt he was very threatening and aggressive towards us and we felt we had no choice but to hand over the cash and that really soured the trip for us. We would all return here no problem at all (except price) but we would certainly not use the car service again. Thank you so much for making my birthday a very memorable one. New Yorkers are fabulous 😁 Love and best wishes to you all Trudi x less

Husband and I drove up to NYC from Pennsylvania for a quick one night trip to see Billy Joel at Madison Square Garden. This hotel is great as it was the perfect location for our last minute trip - just a short 2-3 blocks away from MSG. Since Penn Station is right there as well, it would would also be a great place if you were taking the train into the city. Upon arrival, we were greeted warmly by the front desk - the girl was so helpful and sweet. Other reviews have said that the rooms are small, but we didn’t feel that at all. Just normal for the city. The room was clean and well designed with all of the necessary toiletries (and then some). Free hot breakfast was good too and better than your average hotel breakfast. If we’d have been there longer, we would have liked to have enjoyed the happy hours at the hotel bar which was an awesome deal for the city with $4 beers and $6 wines AND it lasted until 9pm, even on the weekend. We also grabbed late night bites and drinks at a spot called Ragtraders down the street and highly recommend. We come up to NYC several times a year to see Broadway shows and will certainly be back to this hotel, as we love that it isn’t right in all of the tourist hubbub that is Times Square but you can easily walk to the theatre district. At $190/night (taxes and all - through Trip Advisor!) for Manhattan in the summer on a weekend, it was an excellent value for the price we paid. less

Positives: Every staff member we interacted with was friendly, helpful, very welcoming. Breakfast room was often busy, but extremely well cared for, kept clean and food selections, were always well stocked, We especially appreciated the linen napkins, real flatware and plates (not plastic ). Food was better quality than most other hotel complimentary breakfasts. Many choices too. Room was nicely decorated. Everything was in excellent condition. Well lit. Small desk area and good plugs for charging things. Good AC unit. Negative- Room not very large. less

Great location with access to transportation. I have stayed here on numerous occasions. The staff is very cordial and accommodating to needs. From Robert at night to Bebe and Jay in the morning.Will definitely be back! less