Compact, clean, friendly, convenient
16/01/2017 Marilyn C, New Jersey
Everything was super clean and well organized. The staff was welcoming and friendly. The location is very, very convenient to the Penn Station Herald Square area. Although everything is compact, there... more
Everything was super clean and well organized. The staff was welcoming and friendly. The location is very, very convenient to the Penn Station Herald Square area. Although everything is compact, there's plenty of room if you just want to relax, sleep, shower, etc.
The bed is comfortable and fresh, bathroom spotless, and storage adequate. We had a king bed, and there was still room to move.
Complimentary breakfast was adequate, and there is coffee and hot water in the lobby.
The only negative, and it would have been a big negative if I hadn't brought earplugs, is that there are VERY loud thumps (at all hours) whenever the elevator is moving. I noticed that the elevators had been inspected August 2016 by United Elevator. I suggest that next inspection they should check out that noise.
Overall, it's a decent, comfortable, convenient hotel and I'd stay there again - with earplugs. less
Mustafah S, General Manager at BEST WESTERN PREMIER Herald Square, responded to this review
Though compact, we offer our guests a number of conveniences, including an exercise facility, business center, and onsite lounge with the best happy hour in town! It also permits us to limit our rooms per floor to just six, keeping things quiet and comfortable. Thank you your recommendation about the elevator noise. We always ask guests bring disturbances like these to our attention the minute they notice them. That way we can make every effort to remedy the situation in the moment, and let our guests get back to enjoying their stay!