Hotel was nice but he front desk service was horrible
14/08/2017 Johnny S, pride, United States
When I made my reservations, 3 days before arrival, everything was fine. When I went to check-in everything went down hill. I was paying for the rooms with travel cards that I received from best west... more
When I made my reservations, 3 days before arrival, everything was fine. When I went to check-in everything went down hill. I was paying for the rooms with travel cards that I received from best western. And the overall problem was, they DID NOT WANT ME TO USE THEM. I spoke with the manager on the phone and she was contradicting what the front desk lady was telling me. I don't know if they were playing " good cop bad cop" or what. The hotel was nice but the front desk service needs a LOT of improvement. less
Vicky B, General Manager at Best Western Premier Ashton Suites-Willowbrook, responded to this review
I am extremely sorry for your experience with our front desk staff. Unfortunately, you were checked in with our newest member of our team and she was unaware of how to handle travel cards. I have personally spoken to each and every member of our front desk staff and I assure you that this will not happen again. I am sorry again for the situation you had to experience, but I hope that you can see from the other reviews that our staff does strive to exceed each and every guests' expectations. We hope to see you again soon.