Best Western Premier Alsterkrug Hotel

Alsterkrugchaussee 277, Hamburg, 22297, Germany
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Best Western Premier Alsterkrug Hotel

The Best Western Premier Alsterkrug Hotel Hamburg is situated in the green area of Hamburg between the airport and city centre. This first class hotel with a high level of personal service is completely renovated. It is close to the beautiful river A show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
Alsterkrugchaussee 277, Hamburg, 22297, Germany

Reviews of Best Western Premier Alsterkrug Hotel

Traveller Overview:
4.5 Rating: 454 reviews
Excellent 51%
Very Good 38%
Average 7%
Poor 0%
Terrible 1%
Rating

eraypeker, wrote review 03/05/2020

Recommend

The hotel is clean, the rooms are nice and decorated well. The location is close to the airport. Breakfast was good. Also, the restaurant was very good. I would recommend here. I did not face any pro... more

Owner Response
schoenmathias, Manager at Best Western Premier Alsterkrug Hotel, responded to this review
Thank you very much for your positiv valuation, we are glad that you enjoyed your stay and hope to see you again very soon. Kind regards your Alsterkrug Team
Rating

KiranP8615, wrote review 09/11/2019

Awesome experience

Go ahead and book your stay here to get best experience of hospitallity in Hamburg. You will experience a professional staff working together to give you best exp. Also you get complimentary bus pass... more

Owner Response
schoenmathias, Manager at Best Western Premier Alsterkrug Hotel, responded to this review
Thank you very much for your great review. We are happy, that you enjoyed your stay with us. We wish you a nice week and hope to welcome you back again. With best regards, Your Alsterkrug Team
Rating

FarAway67252800905, wrote review 10/06/2019

Excellent service

All the hotel staff were extremely helpful and nothing was too much trouble. The restaurant staff were all very friendly and helpful especially Jan behind the bar. Amenities were sufficient although I... more

Owner Response
schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review
Thank you very much for your feedback. We are glad you enjoyed your stay with us. We will forward your great comments to our colleagues. Hope to welcome you again soon. With best regards, Your Alsterkrug Team
Rating

Fraservalleymom, wrote review 09/06/2019

Totally awesome

This hotel in a lovely leafy area of Hamburg is perfect. Includes a pass for the transit which we used extensively. There is a lovely terrace that is open weather permitting and the food is excellent.... more

Owner Response
schoenmathias, Director of Sales at Best Western Premier Alsterkrug Hotel, responded to this review
Thank you very much for your great review. We are happy, you and your family enjoyed your stay with us. Come and visit us soon again. With best regards, Your Alsterkrug Team
Rating

YetiNJ, wrote review 12/04/2019

Ripped off!!!! Beware!

First off, I am a Lifetime titanium Marriott member with extensive travel and this never has happened to me. This hotel overcharged me by 2 nights (~$300) and is refusing to refund me this incorrect ... more

Owner Response
schoenmathias, Verkaufsleiter at Best Western Premier Alsterkrug Hotel, responded to this review
Dear YetiNJ Thank you for your feedback about your last stay at our property. We would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. Depending on the ratetype you booked it is not always possible to cancel the booking after the day of arrival and get a full refund. We would appreciate if you contact our booking channel or travel agent in order to clarify the payment issue. We are sure, we find a solution. Best regards from Hamburg Your Alsterkrug Team.