Not a great place if you need the air conditioner to work
We stayed there late September. The room was on the first floor, near the office. The room was quite warm we got there which was late in the evening. Over the next few hours I gradually reduced the... more
We stayed there late September. The room was on the first floor, near the office. The room was quite warm we got there which was late in the evening. Over the next few hours I gradually reduced the temperature setting on the air conditioner but after several hours the room was still too hot to sleep. Frustrated I went out and spoke to the desk clerk who was unhelpful and insisted I must have tried to set it too low all at once and caused the system to malfunction or I just did not know how to adjust it.
That was all that was offered to remedy the situation and I had a pretty sleepless night . When I spoke to the desk clerk in the AM, she agreed to give me a partial credit, that ended up being $16, or 10% off for a miserable night. Not anywhere near sufficient. less
Tamuna T, Guest Relations Manager at Best Western Plus Zion West Hotel, responded to this review
Dear Valued Guest,
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are adjusting and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit.