Never staying here again
I’m not really one for writing reviews but i don’t want anyone’s trip to the beautiful Zion National Park to be ruined by staying here. The pictures and price are very deceiving for this place. Grante... more
I’m not really one for writing reviews but i don’t want anyone’s trip to the beautiful Zion National Park to be ruined by staying here. The pictures and price are very deceiving for this place. Granted this is a best western and it was the only place around with a room available, but I stayed here one night couldn’t sleep at all, the bed was hard as rocks, and the sheets have stains all over them, pillowcases were old and worn out. Thank goodness I brought my own. The bathroom shower curtain looks like it’s never been wash or changed and has mold growing all over the bottom of it. The lady at the front desk was extremely nice when checking in. Needless to say, I won’t ever be staying here again. less
Kumar Ram, General Manager at Best Western Plus Zion West Hotel, responded to this review
Please accept our sincerest apologies for the room issues that you encountered during your stay in our hotel. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.