Management out to Lunch/breakfast
Front desk, clerks excellent as always. Rooms amenities, you get what you pay for. Breakfast buffet, a health hazard. (Breakfast biscuits were molded on the inside, we discovered on day two after two ... more
Front desk, clerks excellent as always. Rooms amenities, you get what you pay for. Breakfast buffet, a health hazard. (Breakfast biscuits were molded on the inside, we discovered on day two after two of our children had already eaten them again.) Housekeeping, on hiatus. Management, MIA. less
BWDI HotelOwner, Owner at Best Western Plus Waynesboro Inn & Suites Conference Center, responded to this review
On behalf of our entire team, I would like to apologize again for your experience. As you know, we were unable to ascertain the cause of the slight discoloration of the biscuit, but our staff disposed of any product that could have been compromised. I also apologize that one of your guestrooms did not receive service on one morning of your stay. That was an oversight that was unacceptable, and our staff rectified that for you once you notified us. While current events have altered our protocols for allowing our Housekeepers into an occupied room, that in no way means that they are on a hiatus. I assure you that our Housekeeping staff is working hard every day to provide a clean, safe environment for all of our guests. We hope that you will consider staying with us in the future so that we have the opportunity to exceed your expectations.