My husband and I stay here frequently as a layover point between PA and NC. We have always had pleasant experiences here, but this last time was different. First, we called on way from NC to see if th... more
My husband and I stay here frequently as a layover point between PA and NC. We have always had pleasant experiences here, but this last time was different. First, we called on way from NC to see if they had availability and gal was polite and professional. She gave us the "military rate" on a room with 2 queen beds. (Prior military family) Great!
We arrived around 9pm to find no wheeled luggage carriers. The man on duty said that guests are keeping them and not bringing them back, almost in a humorous way. I really wasn't laughing was tired from the trip. I asked him why management hadn't done something about this? No comment. I went on every floor, as he hadn't offered to, to see if there was a luggage carrier in the hallway, but no luck. When I got back down to the desk, the man said he looked on every floor and couldn't find one. Could have offered that immediately and saved us time. My husband and I carry additional stuff like a CPap, pillows, etc so we had to make several trips up to our room and back down. I had to ask the man if he could help us. He brought up my wheeled suitcase. The shower floor had anti-skid material peeling off all around it, so it was uncomfortable on my feet. Minor. There is no fan to get rid of the humidity from showering. The hotel needs some improvements to give it a 5 star rating from me again.
The room was clean, beds comfortable, coffee always great! Amenities are great! Didn't get to the pool so cannot comment on that. Husband enjoyed breakfast. I didn't have an appetite for it.
I filled out the survey and immediately within 24 hours I received an email from Robert Reed, GM, thanking us for staying there, apologizing and promising to address the issues I wrote them about. Also commenting that he hopes that we will want to stay there again. I won't say I won't, because it is a very nice place, but I felt it was important to let people know our experience. Happy Travels! less