upon arrival, i was greeted by the desk clerk by screaming. "if i have to wear this damn mask, everyone else must too!" i had a mask on. i was not wearing it to her satisfaction. when i asked that... more
upon arrival, i was greeted by the desk clerk by screaming. "if i have to wear this damn mask, everyone else must too!" i had a mask on. i was not wearing it to her satisfaction. when i asked that she stop hollering at me, she said i was hollering at her. i asked her name. she covered her name tag with her long hair. i said if she did not stop, i would go to the hotel next door. she invited me to do so. but i was tired and not sure if there were another vacancy i did not want to sleep the night in my vehicle. the next day, i saw staff wearing their masks in a manner i had the night before. when i mentioned it to one of the staff, they knew of whom i spoke. as did the manager the next day. the manager was pleasant. but he too knew of whom i spoke immediately. as did the morning clerk. everyone at this location knows there is a problem with this staff. no one is willing to address it. i will not be back. and had this been my first experience with BW, it would have been my last. the entire experience left me extremely shaken as i've read that in some businesses, police have been called and patrons violated for trespassing and arrested for simply having issues with masks. i was harassed, humiliated and truly frightened for the security of my stay and hardly slept that evening. if the clerk wants to be in heath care or enforcement of law, she should pursue that line of work. otherwise, she should be fired immediately. less