Best Western Plus Walla Walla Suites Inn

We stayed here recently for longer than originally planned. Our 4 day visit stretched to 11 days thanks to a snow storm. We added extra nights with no trouble at all. The staff was exceptional, from desk personnel to housekeeping. The room we had was large and comfortable with a queen bed, loveseat, desk, dresser, mini fridge and microwave. The entire facility was very clean. Highly recommend. The only negative is it can be noisy if people talk in the hallways or stairwells. We have found in newer Best Westerns that there are gaps under the doors to the halls and noise travels easily. less

I've stayed here before and though it's a bit more expensive than other options in the area, the breakfast and other amenities are excellent. It's also right by downtown and access to the highway coming or going. less

This hotel was very clean, fairly priced and a short walk to downtown. All staff was taking proper Covid-19 precautions and we felt safe staying here. Glad to see some GF options at breakfast! Would highly recommend! less

Not near as nice as multiple other Best Westerns in eastern WA No availability of room with Kitchenette. During Covid and Restraunts closed, this is important Rack of sites to see in area were very outdated, with brochures for 2019 events...I threw them out less

upon arrival, i was greeted by the desk clerk by screaming. "if i have to wear this damn mask, everyone else must too!" i had a mask on. i was not wearing it to her satisfaction. when i asked that she stop hollering at me, she said i was hollering at her. i asked her name. she covered her name tag with her long hair. i said if she did not stop, i would go to the hotel next door. she invited me to do so. but i was tired and not sure if there were another vacancy i did not want to sleep the night in my vehicle. the next day, i saw staff wearing their masks in a manner i had the night before. when i mentioned it to one of the staff, they knew of whom i spoke. as did the manager the next day. the manager was pleasant. but he too knew of whom i spoke immediately. as did the morning clerk. everyone at this location knows there is a problem with this staff. no one is willing to address it. i will not be back. and had this been my first experience with BW, it would have been my last. the entire experience left me extremely shaken as i've read that in some businesses, police have been called and patrons violated for trespassing and arrested for simply having issues with masks. i was harassed, humiliated and truly frightened for the security of my stay and hardly slept that evening. if the clerk wants to be in heath care or enforcement of law, she should pursue that line of work. otherwise, she should be fired immediately. less