Shuttle service unreliable
We stayed here during an overnight layover near LAX. For that purpose, it works just fine. Rooms are clean and simple. Included breakfast was decent. My main concern about this hotel is that the shutt... more
We stayed here during an overnight layover near LAX. For that purpose, it works just fine. Rooms are clean and simple. Included breakfast was decent. My main concern about this hotel is that the shuttle service, which is mentioned on its website, is unreliable and that is unfortunate because the shuttle is of the main reasons why I picked them. When arriving in Los Angeles, their website advises to use a phone from the hotel kiosk to call for the shuttle. We could find no such phone. I called the hotel directly from my cell and they told me they would send the driver our way and to wait at the hotels shuttle pickup area under the red signs outside our gate. We did wait. An hour later, nothing, EXCEPT that the Best Western Plus Suites hotel FLEW past the pickup area TWICE! We tried to flag them down how everyone else was flagging down their shuttles, but it was like they weren’t even trying to look for their guests. All other hotel shuttles stopped by multiple times while we waited! I called the hotel directly again and they told me they’d send someone over. We waited for about 30 min more and eventually a Comfort Inn bus stopped and asked us “Best Western?”... we replied yes and confirmed he was going to our hotel. We arrived at the hotel TWO HOURS after landing- unacceptable considering the hotel’s proximity to the airport. I’m dreading my return flight in a few days, because we’re staying at another Best Western down the street for our overnight layover again and I don’t want to deal with the shuttle flakiness again. less
bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Valued Guest,
Thanks for your stay at the Best Western Plus Suites Hotel.
We are very much concerned with your feedback.
Our apologies for the bad experience due to the delay caused by the shuttle service.
Our endeavor is to offer a nice stay to all our guests but failed this time.
Actions shall be taken to improve the shuttle services on priority and you can have a good stay next time.
Hope you will reconsider.